Description
Summary
Assignment type:Essay (any type)
Service:Writing
Assignment size:6 pages / 1650 words (Double spacing)
Education level:University
Language:English (US)
Assignment topic:Write a paper that describes the role of information technology in your chosen field, using the elements listed in the grading rubric
Subject:Other other
Sources:4 sources required
Instructions
No matter what your field of work is currently or in what field you plan to pursue a career, information technology impacts every type of work. For this project, you will write a 5-6 page paper that describes the role of information technology in your chosen field, using the elements listed in the grading rubric below.
Note: You are not required to disclose the name or location of your employer.
Use the following as headers in your paper as you write your analysis:
I. The Role of IT in my field, including specific systems used (25 points)
II. How IT has impacted the business strategy of companies in my field (See p. 21 in the Pearlson text.) (25 points)
III. How digital systems impact stakeholders in my field (executives, employees, IT department, vendors, customers, etc.) (25 points)
IV. Training(s) I think I will need for success in the digital reality of my field of work (25 points)
FORMATTING SUMMARY
• Paper must include a 5-6 page narrative, written completely in 12-point Times New Roman font, with 1-inch margins all around, and double spacing in the narrative and between paragraphs. (Do not put more than double spacing between paragraphs or between sections of the paper.) Indents are only to be used in the first sentence of each paragraph. Otherwise, no indents on the narrative. Paper narrative must be at least 5 full, complete pages in length. Title page, references, and graphics do not count as narrative. If you use a graphic, put it in an appendix after the reference list.
• Use the 4 headers listed above for your narrative.
• Reference list (the 4 sources you used, one of which must be the Pearlson text) should appear in an alphabetized list at the end of the 5-6 page narrative, and all sources must be cited in the body of the paper. Reference list may be single spaced. Do not use footnotes.
Unformatted Attachment Preview
CIS601 Fall 2023
Project 1: Information Technology in My Chosen Field
(100 points) — Due at end of Wk3.
No matter what your field of work is currently or in what field you plan to pursue a career, information
technology impacts every type of work. For this project, you will write a 5-6 page paper that describes the role
of information technology in your chosen field, using the elements listed in the grading rubric below.
Note: You are not required to disclose the name or location of your employer.
Use the following as headers in your paper as you write your analysis:
I. The Role of IT in my field, including specific systems used (25 points)
II. How IT has impacted the business strategy of companies in my field (See p. 21 in the Pearlson text.) (25
points)
III. How digital systems impact stakeholders in my field (executives, employees, IT department, vendors,
customers, etc.) (25 points)
IV. Training(s) I think I will need for success in the digital reality of my field of work (25 points)
FORMATTING SUMMARY
• Paper must include a 5-6 page narrative, written completely in 12-point Times New Roman font, with 1-inch
margins all around, and double spacing in the narrative and between paragraphs. (Do not put more than
double spacing between paragraphs or between sections of the paper.) Indents are only to be used in the
first sentence of each paragraph. Otherwise, no indents on the narrative. Paper narrative must be at least 5
full, complete pages in length. Title page, references, and graphics do not count as narrative. If you use a
graphic, put it in an appendix after the reference list.
• Use the 4 headers listed above for your narrative.
• Reference list (the 4 sources you used, one of which must be the Pearlson text) should appear in an
alphabetized list at the end of the 5-6 page narrative, and all sources must be cited in the body of the paper.
Reference list may be single spaced. Do not use footnotes.
GRADING RUBRIC:
NOTE: As business professionals, you must prepare reports and papers with well-thought out content and
professional-looking presentation. The same goes for MBA projects. The content of your paper will, of
course, be graded, but points will be taken off for failure to abide the guidelines below and on p. 2 of
these instructions.
• For each page short of the full 5-page minimum -10
• Word document required (Do not submit a pdf.) -6
• Margins (1-inch all around) -6
• Indents only allowed in the first sentence of each paragraph. -6
• Spacing (double-spacing) -6 (Note: Only the reference list may be single-spaced)
• Section headers as required -6
• Graphic(s) if used, in appendix following reference list -4
• Typeface (Times New Roman 12-point) is to be used throughout the project) -6
• All references listed in reference section (at least 4, one must be Pearlson text)-10
• References listed in correct format and in alphabetical order -6
• All references cited in the narrative -6
• All reference citings in correct format -6
REFERENCES AND CITATIONS
Cite each of the 4 sources used in the body of the text, using the following formats for journals, books, and online
sources.
Journal Reference:
Neilssen, P. & Van Selm, M. (2008). Surviving organizational change: how management communication helps.
Corporate Communications Journal, 13, 306-318.
Cite it like this: (Neilsen & Van Selm, 2008)
Book Reference:
–Weill, P. & Ross, J.W. (2009) IT Savvy: What Top Executives Must Know to Go from Pain to Gain. Cambridge,
Massachusetts, Harvard Business Press.
Cite it like this: (Weill & Ross, 2009)
Online Reference with an author:
Walker, A. (2019, November 14). Germany avoids recession but growth remains weak. BBC News. Retrieved
from https://www.bbc.com/news/business-50419127
Cite it like this: (Walker, 2019)
Online Reference with no author:
Australia fires: ‘Catastrophic’ alerts in South Australia and Victoria. (2019, November 11). Retrieved from
https://www.bbc.com/news/world-australia-50483410
Cite it like this: (“Australia fires,” 2019)
Online Reference with no date (n.d.):
University of Amsterdam. (n.d.). About the UvA. Retrieved November 20, 2019, from
https://www.uva.nl/en/about-the-uva/about-the-university/about-the-university.html
Cite it like this: (University of Amsterdam, n.d.)
Direct Quotes:
from a journal or book: use quotation marks and indicate the page number on which it appears: (Sullivan, 2013,
p. 23)
from an online source: use quotation marks and put the paragraph number on which it appears:
(Evans, 2014, para. 3)
Here are just a few examples of information Dr. Foroughi has come across about IT in several areas of work.
If you have trouble finding information about your particular area of work, be sure to let him know, and he will
be glad to help.
Retail:
https://oroinc.com/b2b-ecommerce/blog/digital-transformation-in-the-retail-industry
Omnichannel shopping in 2030.pdf
RFID’s renaissance in retail.pdf
Energy industry:
https://www.tcs.com/technology-oil-gas-digital-twins-greener-future
Medicine:
https://www.asianhhm.com/articles/role-information-technology-medical-sciences
Embracing Healthcare’s Digital Transformation – Huron (huronconsultinggroup.com)
How will AI transform the future of medicine_ – STAT.pdf
Banking:
https://www.mckinsey.com/industries/financial-services/our-insights/disrupting-the-disruptorsBeyond Digital Transformation: Modernizing core technology for the AI bank of the future
Construction:
https://www.imaginovation.net/blog/construction-industry-technology-trends/
https://www.constructionbusinessowner.com/technology/13-construction-technology-trends-watch
Food:
https://adamodigital.com/blog/technology-in-the-food-industry-the-impact-of-digital-transformation/
https://www.foodbusinessnews.net/articles/18000-three-technologies-transforming-the-food-industry
Grocers: How Advanced Analytics can fuel growth
Manufacturing:
https://www.ge.com/digital/digital-transformation-industrial-companies
Realtime Robotics CEO Discusses Funding, Making Industrial Robots Safer, and Ease of Use – Robotics 24/7
(robotics247.com)
Enabling a digital transformation in heavy industry.pdf
Supply chain:
https://www.ibm.com/watson/in-en/assets/the-path-to-a-thinking-supply-chain.html
Hype Cycle for SC Planning technologies 2020.pdf
Fashion:
Fashion’s digital transformation: Now or Never
Omnichannel shopping in 2030.pdf
The State of Fashion
https://www.ispo.com/en/trends/future-fashion-these-5-trends-are-driving-transformation
Generative AI- Unlocking the future of fashion.pdf
Managing and Using
Information Systems
A STRATEGIC APPROACH
Keri E. Pearlson
MIT Sloan School of Management and KP Partners
Carol S. Saunders
Muma College of Business
University of South Florida
Dennis F. Galletta
Katz Graduate School of Business
University of Pittsburgh, Pittsburgh, PA
S EV E N T H
EDITION
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To Hana
To Rusty, Russell, Janel & Kristin
To Carole, Christy and Matt, Lauren and Jacob, Gracie, Matthew, and Claire
Preface
Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about one without the talking about the other.
Bill Gates
Microsoft1
I’m not hiring MBA students for the technology you learn while in school, but for your ability to learn about, use
and subsequently manage new technologies when you get out.
IT Executive
Federal Express2
Give me a fish and I eat for a day; teach me to fish and I eat for a lifetime.
Proverb
Managers do not have the luxury of abdicating participation in decisions regarding information systems
(IS). Managers who choose to do so risk limiting their future business options. IS are at the heart of virtually every business interaction, process, and decision, especially when the vast penetration of the web over
the last 25 years is considered. Mobile and social technologies, the Internet of Things, cloud computing,
big data, and business analytics have brought IS to an entirely new level within firms and between individuals in their personal lives. Managers who let someone else make decisions about their IS are abdicating
responsibilities that concern the very foundation of their business. This is a textbook about managing and
using information written for current and future managers as a way to introduce the broader implications
of the impact of IS.
This is the 20th anniversary of the first edition of this book. Information systems and technologies have
changed significantly since the first edition, but the principles for managing and using information systems
have, remarkably, stayed relatively constant. As with that initial book, the goal of this book continues to
be assisting managers in becoming knowledgeable participants in IS decisions. Becoming a knowledgeable participant means learning the basics about information systems and feeling comfortable enough
with information technology to ask questions. It does not mean having all the answers or having a deep
understanding of all the technologies out in the world today. No text will provide managers everything
they need to know to make important IS decisions. Some texts instruct on the basic technical background
of IS. Others discuss applications and their life cycles. Some take a comprehensive view of the management information systems (MIS) field and offer readers snapshots of current systems along with chapters
describing how those technologies are designed, used, and integrated into business life.
This book takes a different approach. It is intended to provide the reader a foundation of basic concepts
relevant to using and managing information. This text is not intended to provide a comprehensive treatment on any one aspect of MIS, for certainly each aspect is itself a topic of many books. This text is not
intended to provide readers enough technological knowledge to make them MIS experts. It is not intended
to be a source of discussion of any particular technology. This text is written to help managers begin to
form a point of view of how IS will help or hinder their organizations and create opportunities for them.
The idea for this text grew out of discussions with colleagues in the MIS area. Many instructors use
a series of case studies, trade and popular press readings, and websites to teach their MIS courses. Others simply rely on one of the classic texts, which include dozens of pages of diagrams, frameworks, and
technologies. The initial idea for this text emerged from a core MIS course taught at the business school
at the University of Texas at Austin in 1999. That course was considered an “appetizer” course—a brief
introduction into the world of MIS for MBA students. The course had two main topics: using information
1
Bill Gates, Business @ the Speed of Thought (New York: Warner Books, Inc. 1999).
2
Private conversation with one of the authors.
v
vi
Preface
and managing information. At the time, there was no text like this one; hence, students had to purchase
thick reading packets made up of articles and case studies to provide them the basic concepts. The course
was structured to provide general MBA students enough knowledge of the MIS field so that they could
recognize opportunities to use the rapidly changing technologies available to them. The course was an
appetizer to the menu of specialty courses, each of which went much more deeply into the various topics. But completion of the appetizer course meant that students were able to feel comfortable listening to,
contributing to, and ultimately participating in IS decisions. Those needs still exist.
Today, many students are digital natives—people who have grown up using information technologies
(IT) all of their lives. They have never lived in a world without IT. Many have never had to function without
a smartphone, and hence have instant access to information, in their pocket. That means that students come
to their courses with significantly more knowledge about things such as tablets, apps, personal computers, smartphones, texting, the web, social networking, file downloading, online purchasing, and social
media than their counterparts in school just a few years ago. This is a significant trend and it will continue;
students will be increasingly knowledgeable about the personal use of technologies. That knowledge has
begun to change the corporate environment. Today’s digital natives expect to find at least the functionality
they have at home everywhere they go, but especially in their work locations. At the same time, these users
expect to be able to work in ways that take advantage of the technologies they have grown to depend on
for social interaction, collaboration, and innovation. We believe that a basic foundation is still needed for
managing and using IS, but we understand that the assumptions and knowledge base of today’s students is
significantly different than previous generations.
Also different today is the vast amount of information amassed by firms, sometimes called the “big
data” problem. Organizations have figured out that there is an enormous amount of data around their
processes, their interactions with customers, their products, and their suppliers. These organizations also
recognize that with the increase in communities and social interactions on the web, there is additional
pressure to collect and analyze vast amounts of unstructured information contained in these conversations
to identify trends, needs, and projections. We believe that today’s managers face an increasing amount of
pressure to understand what is being said by those inside and outside their corporations and to join those
conversations reasonably and responsibly. That is significantly different from just a few years ago.
This book includes an introduction, 13 chapters of text and mini cases, and a set of case studies, supplemental readings, and teaching support on a community hub at http://pearlsonandsaunders.com. The Hub
provides faculty members who adopt the text additional resources organized by chapter, including recent
news items with teaching suggestions, videos with usage suggestions, blog posts and discussions from
the community, class activities, additional cases, cartoons, and more. Supplemental materials, including
longer cases from all over the globe, can be found on the web.
The introduction to this text explores the argument presented in this preface: managers must be knowledgeable participants in making IS decisions. The first few chapters build a basic framework of relationships among business strategy, IS strategy, and organizational strategy and explore the links among them.
The strategy chapters are followed by ones on work design and business processes that discuss the use of
IS. General managers also need some foundation on how IT is managed if they are to successfully discuss
their next business needs with IT professionals who can help them. Therefore, the remaining chapters
describe the basics of information architecture and infrastructure, IT security, the business of IT, the governance of the IS organization, IS sourcing, project management, business analytics, and relevant ethical
issues.
Given the acceleration of security breaches, readers will find a significantly updated chapter on IS
security in this seventh edition of the text. Also, the material on analytics and “big data” has been extensively updated to reflect the growing importance of the topic. The introduction has a stronger focus on
disruption and digital business models. The chapter on strategic uses provides a new example that will be
familiar with students—Facebook’s use of user data for strategic purposes. Also, that chapter extends the
timeline of computing eras to a new decade, and has a new ending case about Amazon Go, both of which
should provide views of the future that will likely be current for several years. The governance chapter
introduces platform governance and discusses digital ecosystems and IT consumerization. Other chapters
explore how technologies such as robotic process automation, technology-mediated control, and robots are
changing the way employees work and are managed in today’s organizations. The ethics chapter describes
the European Union’s GDPR initiative. Many chapters have new end-of-chapter cases. Each of the other
chapters has been revised with newer concepts added, discussions of more current topics fleshed out, and
Preface
old, outdated topics removed or at least their discussion shortened. Similar to the sixth edition, every chapter begins with a navigation “box” to help the reader understand the flow and key topics of the chapter.
No text in the field of MIS is completely current. The process of writing the text coupled with the
publication process makes a book somewhat out-of-date prior to delivery to its audience. With that in
mind, this text is written to provide the “timeless” elements of using and managing information. With this
20 year anniversary edition of this text, the timelessness of our frameworks and approaches have supported
our initial vision that there are key foundational ideas in this area to assist managers. Although this text is
complete in and of itself, learning is enhanced by combining the chapters with the most current readings
and cases. Faculty are encouraged to read the news items on the faculty Hub before each class in case one
might be relevant to the topic of the day. Students are encouraged to search the web for examples related
to topics and current events and bring them into the discussions of the issues at hand. The format of each
chapter begins with a navigational guide, a short case study, and the basic language for a set of important
management issues. These are followed by a set of managerial concerns related to the topic. The chapter
concludes with a summary, key terms, a set of discussion questions, and case studies.
Who should read this book? General managers interested in participating in IS decisions will find this a
good reference resource for the language and concepts of IS. Managers in the IS field will find the book a
good resource for beginning to understand the general manager’s view of how IS affect business decisions.
IS students will be able to use the book’s readings and concepts as the beginning in their journey to become
informed and successful businesspeople.
The information revolution is here. Where do you fit in?
Keri E. Pearlson, Carol S. Saunders, and Dennis F. Galletta
vii
Acknowledgments
As we come up on the 20th anniversary of the first edition of this text, we are reminded of the many people who have helped us with this book and all the previous editions. Books of this nature are written only
with the support of many individuals. We would like to personally thank everyone who helped with this
text. Although we’ve made every attempt to include everyone who helped make this book a reality, there is
always the possibility of unintentionally leaving some out. We apologize in advance if that is the case here.
We have been blessed with the help of our colleagues in this and in previous editions of the book. They
helped us by writing cases and reviewing the text. Thank you to Rajiv Kohli, who contributed a case in
the governance chapter of this edition. Our thanks continue to go out to many who helped us with this and
earlier editions including Jonathan Trower, Espen Andersen, Janis Gogan, Ashok Rho, Yvonne Lederer
Antonucci, E. Jose Proenca, Bruce Rollier, Dave Oliver, Celia Romm, Ed Watson, D. Guiter, S. Vaught,
Kala Saravanamuthu, Ron Murch, John Greenwod, Tom Rohleder, Sam Lubbe, Thomas Kern, Mark
Dekker, Anne Rutkowski, Kathy Hurtt, Kay Nelson, Janice Sipior, Craig Tidwell, and John Butler. The
book would not have been started were it not for the initial suggestion of a wonderful editor in 1999 at
John Wiley & Sons, Beth Lang Golub. Also, although we cannot thank them by name, we also greatly
appreciate the comments of the anonymous reviewers who have made a mark on this and previous editions.
We also appreciate the help of our current editor, Lise Johnson. Special thanks go to Judy Howarth
and Vinolia Fernando who helped us with the revision process. We also appreciate the help of all the
staff at Wiley who have made this edition a reality.
We would be remiss if we did not also thank Lars Linden for the work he did in building the Pearlson
and Saunders Faculty Hub for this book. Our vision included a web-based community for discussing
teaching ideas and posting current articles that supplement this text. Lars made that vision into a reality.
Thank you, Lars!
We also want to acknowledge and thank pbwiki.com. Without its incredible and free wiki, we would
have been relegated to e-mailing drafts of chapters back and forth, or saving countless files in an external
drop box without any opportunity to include explanations or status messages. We found that having used
the wiki for our previous editions, we were able to get up and running much faster than if we had to start
over without the platform.
From Keri: Thank you to my daughter, Hana, a graduate of Tulane University with an emphasis in
finance, data science, and analytics, and a now a consultant at EY. Over the years, she has watched and
encouraged my professional endeavors in so many ways. But now she’s also a professional in this area and
her comments and suggestions for this edition were even more insightful. Writing a book like this happens
in the white space of our lives—the time in between everything else going on. This edition was written at
a particularly frenetic time, but my family and friends listened to ideas, made suggestions, and celebrated
the book’s completion. I know how lucky I am to have this support. I love you guys!
From Carol: I would like to thank Moez Limayem, Dean of the Muma College of Business at the
University of South Florida, for graciously supporting conference travel related to my research. Rusty,
thank you for being my compass and my release valve. I couldn’t do it without you. Paraphrasing the
words of an Alan Jackson song (“Work in Progress”): I may not be what you want me to be, but I’m
trying really hard. Just be patient because I’m still a work in progress. I love you, Kristin, Russell, and
Janel very much!
From Dennis: Thanks to my terrific family: my wife Carole, my daughters Christy and Lauren, my
granddaughter Gracie, and my grandson Matthew and his baby sister Claire, who arrived just before this
book was published. Also thanks to Matt and Jacob, two lovable and loving sons-in-law. Finally, thanks to
our parents and sisters’ families. We are also blessed with a large number of great, caring neighbors whom
we see quite often. I love you all, and you make it all worthwhile!
ix
About the Authors
Dr. Keri E. Pearlson is the Executive Director of the Cybersecurity at MIT Sloan (CAMS) research consortium and President of KP Partners, an advisory services firm working with business leaders on issues
related to the strategic use of information systems (IS) and organizational design. She is an entrepreneur,
teacher, researcher, consultant, and thought leader. Dr. Pearlson has held various positions in academia
and industry. She has been a member of the faculty at the Graduate School of Business at the University
of Texas at Austin where she taught management IS courses to MBAs and executives and at Babson College where she helped design the popular IS course for the Fast Track MBA program. Dr. Pearlson has
held positions at the Harvard Business School, International Institute of Analytics (IIA), CSC, nGenera
(formerly the Concours Group), AT&T, and Hughes Aircraft Company. She was named the Leader of the
Year by the national Society of Information Management (SIM) in 2014. Dr. Pearlson is coauthor of Zero
Time: Providing Instant Customer Value—Every Time, All the Time (John Wiley, 2000). Her work has been
published in numerous places including Sloan Management Review, Academy of Management Executive, and Information Resources Management Journal. Many of her case studies have been published by
Harvard Business Publishing and are used all over the world. Dr. Pearlson holds a Doctorate in Business
Administration (DBA) in Management Information Systems from the Harvard Business School and both a
Master’s Degree in Industrial Engineering Management and a Bachelor’s Degree in Applied Mathematics
from Stanford University.
Dr. Carol S. Saunders is Professor Emerita at the University of Central Florida, a Schoeller Senior Fellow at the Friedrich-Alexander University of Erlangen-Nuremberg, Germany, and associated with the
University of South Florida. She served as General Conference Chair of the International Conference
on Information Systems (ICIS) in 1999, Program Co-Chair of the Americas Conference on Information
Systems (AMCIS) in 2015, and the Association for Information Systems (AIS) Vice President of Publications from 2016 to 2019. Dr. Saunders was the Chair of the ICIS Executive Committee in 2000. For three
years, she served as Editor-in-Chief of MIS Quarterly. She is currently on the editorial boards of Journal of
Strategic Information Systems and Organization Science and serves on the advisory board of Business &
Information Systems Engineering, Journal of the AIS, and Pacific Asia Journal of the AIS. Dr. Saunders
has been recognized for her lifetime achievements by the AIS with a LEO award and by the Organizational
Communication and Information Systems Division of the Academy of Management. She is a Fellow of
the AIS. Dr. Saunders’ research interests include the impact of IS on power and communication, overload,
virtual teams, time, sourcing, control, big data business models, coopetition, and interorganizational linkages. Her research is published in a number of journals including MIS Quarterly, Information Systems
Research, Journal of the AIS, Journal of MIS, Communications of the ACM, Journal of Strategic Information Systems, European Journal of Information Systems, Academy of Management Journal, Academy of
Management Review, Communications Research, and Organization Science. In 2019, she and A-F Rutkowski coauthored the book entitled Emotional and Cognitive Overload: The Dark Side of Information
Technology.
Dr. Dennis F. Galletta is Ben L. Fryrear Faculty Fellow and Professor of Business Administration at
the Katz Graduate School of Business, University of Pittsburgh in Pennsylvania. He is also the Director of the Katz School’s doctoral program and has taught IS Management graduate courses in Harvard’s
summer program each year since 2009. He obtained his doctorate from the University of Minnesota in
1985 and is a Certified Public Accountant. Dr. Galletta served as President of the Association of Information Systems (AIS) in 2007. Like Dr. Saunders, he is a Fellow of the AIS and has won a LEO lifetime
achievement award. He was a member of the AIS Council for five years. He also served in leadership roles for the International Conference on Information Systems (ICIS): Program Co-Chair in 2005
xi
xii
About the Authors
(Las Vegas) and Conference Co-Chair in 2011 (Shanghai); as Program Co-Chair for the Americas Conference on Information Systems (AMCIS) in 2003 (Tampa, Florida) and Inaugural Conference Chair in 1995
(Pittsburgh). The Pittsburgh conference had several “firsts” for an IS conference, including the first on-line
submissions, reviews, conference registration and payment, placement service, and storage of all papers
in advance on a website. Dr. Galletta served as ICIS Treasurer from 1994 to 1998 and Chair of the ICIS
Executive Committee in 2012. He taught IS courses on the Fall 1999 Semester at Sea voyage (Institute
for Shipboard Education) and established the concept of Special Interest Groups in AIS in 2000. In 2014,
he won an Emerald Citation of Excellence for a coauthored article that reached the top 50 in citations and
ratings from the fields of management, business, and economics. Dr. Galletta’s current research addresses
online and mobile usability and behavioral security issues such as phishing, protection motivation, and
antecedents of security-related decision making. He has published his research in journals such as Management Science; MIS Quarterly; Information Systems Research; Journal of MIS; European Journal of
Information Systems; Journal of the AIS; Communications of the ACM; Accounting, Management, and
Information Technologies; Data Base; and Decision Sciences and in proceedings of conferences such as
ICIS, AMCIS, and the Hawaii International Conference on Systems Sciences. Dr. Galletta is a senior editor at MIS Quarterly and is an editorial board member at Journal of MIS. In the past, he served as founding
Coeditor in Chief for AIS Transactions on Human-Computer Interaction, senior editor at Journal of AIS,
associate editor for MIS Quarterly and Information Systems Research. He is currently on the Pre-eminent
Scholars Board of Data Base. He won a Developmental Associate Editor Award at the MIS Quarterly in
2006. And during the off-hours, Dr. Galletta’s fervent hobby and obsession is digital photography, often
squinting through his eyepiece to make portrait, macro, Milky Way, and lightning photos when he should
be writing more papers.
Contents
Preface
Acknowledgments
About the Authors
Introduction
v
ix
xi
1
The Case for Participating in Decisions about Information Systems 3
What If a Manager Doesn’t Participate? 6
Skills Needed to Participate Effectively in Information Technology Decisions 7
Basic Assumptions 8
Economics of Information versus Economics of Things 12
Summary 16
Key Terms 16
1 The Information Systems Strategy Triangle
17
Brief Overview of Business Strategy Frameworks 20
Why Are Strategic Advantage Models Essential to Planning for Information Systems? 26
Brief Overview of Organizational Strategies 26
Brief Overview of Information Systems Strateg
