Description
DRAFT 1 = E-MAIL (CHAPTER 9 Positive Messages):
E-mails can be sent either within organizations or to individuals/group outside the organization and are becoming the most frequently used communication tool within an organization; remember that e-mails should still use more formal grammar,
punctuation, and writing (not using texting type language that is allowed with Instant Message or
Texting).
E-mail Scenario: Assume you work at TARGET. As a team, use what you’ve learned in this
chapter about good-news messages to draft an e-mail to your sales team at [email protected]
explaining that the corporate office has decided to give all full-time employees an additional three
days (3 days) of vacation off to be used within the next twelve (12) months, due to the increase in
sales. Make up the details explaining how they can elect to use this extra time off, time
parameters to when they must have used this time, how they can use the days (all at once or a few
days a time, and how to notify HR and supervisors if they intend to take advantage of this week
off including how much notice they must give to accommodate scheduling. {NOTE: Do NOT
actually send an e-mail out; rather, just draft an e-mail including all of the necessary parts of an
e-mail like the To: line, the From: line, the Subject line, etc. so that I can see that you understand
what is included in an e-mail.}
E-mails Include:
• TO line ([email protected])
• Brief, catchy subject line
• Appropriate salutation
(greeting)
• Body of the e-mail (shorter is
best)
• Complimentary Closing
{Respectfully, Best, Sincerely}
• Signature line
• Contact information
(including phone/address)
