Description
This is group homework. Your homework should have 2 swimlane process models (original and updated) and your summarized inefficiency analysis. Make sure that you do not use AI or ChatGPT and make sure that the Plagiarism is no more than 2%
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Group HW 2
Part I: Process Modeling
Develop a swimlane process map for the online ordering process for Active Bicycle Company,
shown below. Each of the following functions should be one swimlane: sales, accounting, warehouse,
and shipping.
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The process begins when a customer submits an online order form to Active Bicycle via the
Web. The customer supplies his or her name, address, email address, model number of the
bicycle they desire, and credit card number.
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When the customer clicks on the Confirm button on the Web page, Active Bicycle’s system gets
approval for the transaction from the credit card company. If the credit charge is approved, the
system assigns a number to the sales order, displays an order summary for the customer to print,
and sends a confirmation email to the customer. If the credit charge is denied, the customer is
asked to provide a different form of payment.
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The system then generates a two-part invoice, a stock release form, and a two-part packing slip
form. The stock release form is sent to the Warehouse Department, and the two-part packing slip
and one copy of the invoice are sent to the Shipping Department. The other copy of the invoice
is maintained in a holding file in the Accounting Department to be filed later with the shipping
certificate.
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In the warehouse, employees use the stock release form to pull the appropriate inventory to fill
the order. Assuming there is enough stock (for the purposes of this exercise you can assume
there is enough stock), the bicycle is packed into a special box for shipping, with added
protection so it will not be damaged in transit. Using the stock release form, the warehouse staff
inputs data into the inventory management program to update the master inventory file. The
warehouse clerk also must take the information from the stock release form and manually fill out
a shipping certificate, which is sent to the Accounting Department for a further check that the
items are being released from the warehouse. The boxed inventory, along with the packing slip,
is then sent to the Shipping Department.
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In the Shipping Department, one copy of the two-part packing slip is placed in the shipping
department’s file cabinet, and one is included with the goods to be sent to the customer.
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Back in the Accounting Department, the shipping certificate is matched with the copy of the
invoice, and the accounting database is updated to record the completion of the order. The
accounting program then submits a payment request to the credit card company, and both the
shipping certificate and the invoice are filed in the accounting office.
Part II Process Analysis
Analyze the processes to find out possible inefficiencies from your drawn process model. Drawing
on your analysis, update your swimlane model.
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