Description
Multiple choice of different social skills and there is 50 questions.
Add-On Skills” involves which one of the following skills:
Question 1
Responding skills
Positioning skills
Reinforcing skills
Observing skills
QUESTION 2
“Application Skills” involves which one of the following skills according to the book:
Asking relevant questions
Handling requests
Observation
Responding
QUESTION 3
“Making a Request” involves all the following steps except:
“Would you mind doing _____________ (with a reason).”
“I want you to do _______________ (with a reason).”
“I want you to do _______________ (with a reason), and if you do not do _____________ (consequence) will occur.”
“I want you to do _______________ (without a reason but with a consequence).”
QUESTION 4
A subordinate’s request is best evaluated when the supervisor:
Knows the rules
Is a skilled responder
Defers to his or her superior
Sets up a helpful climate
QUESTION 5
“The true sign of intelligence is not knowledge but imagination” is a statement credited to _______________________, proposing his theory of intelligence.
Howard Gardner
Robert Sternberg
Albert Einstein
Daniel Goleman
QUESTION 6
Adding meaning to feeling results in:
Interpreting
Understanding content
Understanding the reasons for feeling
Keeping people under control
QUESTION 7
All of the following are human abilities that traditional IQ Tests attempt to measure except one:
Verbal
Quantification
Intrapersonal
Spatial
QUESTION 8
Asking yourself questions like “how does he/she look?”, “what’s he/she doing?”, “what did he/she say?” are good examples of:
Relevancy
Positioning
Reflecting
Assessing intensity
QUESTION 9
Content means:
What the person said or did
Feelings and emotions
Attitudes and values
Basics
QUESTION 10
Daniel Goleman, in his book, Emotional Intelligence (1998) asserts that a review of the research on productivity in the workplace indicates Intellectual/Technical competency accounts for _____ of the success:
One third
One half
Two thirds
Three quarters
QUESTION 11
Putting away one’s cell phone is an example of one of the following social subskills:
Distancing
Adding attractions
Making inferences
Eliminating distractions
QUESTION 12
Drawing inferences, determining implications (trouble or no trouble), deciding normal or abnormal and looking at behavior, appearance and environment are all sub-skills for:
Attending
Listening
Motivating
Observing
QUESTION 13
Establishing whether or not a request is legitimate is mostly a result of:
Good listening
Good observation
Knowing the requestor
Knowing the rules and regulations
QUESTION 14
For someone to listen effectively, it is important to:
Get answers
Reflect on the “gut” feeling
Observe energy level
Suspend judgment
QUESTION 15
Haptic communication refers to:
Touching
Voice tone
Body placement
Hand and arm movement
QUESTION 16
Simon Sinek in a TED Talk believes that good leaders achieve this status from:
A rigid, but caring upbringing
Making employees feel secure and safe
By reinventing the hierarchical organization
Because of well-placed praise for deserving followers
QUESTION 17
IQ tests traditionally measure all of the following abilities except:
Linguistic
Spatial
Interpersonal
Logical/mathematical
QUESTION 18
In the NPR podcast about parental anxiety, technology has:
Made finding accurate parenting information easier
Shows that a parent’s ability to become a role model for children’s use of technology is important.
Is an excellent parenting tool, especially when children are unruly.
Allows parents and children more time to connect.
QUESTION 19
In developing good listening skills, observing and posturing are important. Another prerequisite for good listening is:
Learning to use “street” language
Positioning
Asking relevant questions
Developing a “command” voice
QUESTION 20
In seeking information from a reluctant or hostile person, an important first step is to:
Use 5WH questions
Respond to the person’s feelings and meaning
Threaten the person with consequences
Question the person in front of witnesses
QUESTION 21
Inferences can be made most accurately when you have:
Good positioning, posturing and listening
A valid psychological test
Observations about environment, behavior, and appearance
Several years of experience
QUESTION 22
Non Verbal Communication involves all of the following except:
Verbalizing
Posturing
Gesturing
Facing
QUESTION 23
Of the five human senses which is considered the most intelligent, because it has the best memory:
Sound
Smell
Sight
Touch
QUESTION 24
One important reason to respond to a person’s feelings is that:
It encourages people to talk
It is a person’s civil right
It stops people from complaining
It shows that you’re not playing favorites
QUESTION 25
In the video presented by Simon Sinek, Captain Swenson’s leadership qualities were demonstrated through:
Empathy
Trust
Courage
All of the above
QUESTION 26
Paralanguage involves all of the following except:
Pauses between words a person uses.
A person’s cultural accent.
Number of multiple syllable words spoken by a person.
Number of syllables a person utilizes per minute.
QUESTION 27
Posturing involves all of the following except:
Inclining forward
Standing erect
Eliminating distracting behaviors
Drawing inferences
QUESTION 28
In Social Intelligence: The New Science: Karl Albrecht uses the acronym SPACE to include these components of social intelligence:
Situational awareness
Authenticity
Responding
Both A & B
QUESTION 29
Non verbal intelligence accounts for ____ to ____ percent of the variance that will lead to a favorable outcome in a social setting.
20 – 25%
30 – 50 %
60 – 70 %
90 – 100%
QUESTION 30
Reinforcing a person’s behavior means:
Setting up a token economy
Agreeing with most behavior
Rewarding and punishing appropriately
Giving up control
QUESTION 31
Responding accurately to a person demonstrates that you are:
Soft on managing people
Skilled in communication
Vulnerable to manipulation
Demonstrating approval
QUESTION 32
Responding to an individual’s intense feelings leads to:
Intensifying them
Offender embarrassment
Coddling
Defusing them
QUESTION 33
Studies regarding people’s ability to see themselves accurately in terms of how they come across to others, indicates their accuracy rating is:
8% accurate
17% accurate
25% accurate
32% accurate
QUESTION 34
Suspending personal judgment temporarily means:
Agreeing with the other person
Not allowing your personal attitudes and values to shut people off
Giving people second chances on rules violations
You are going to be easily conned by people
QUESTION 35
The “Handling of a Request” should involve all of the following skills except:
Checking things out
Knowing rules and regulations
Responding
Deficit discrimination
QUESTION 36
The “grooming” of a person falls under which non-verbal category of communication?
Appearance
Haptic
Contextual
Tactile
QUESTION 37
The Mehrabian Communication Model posits all of the following statistics regarding the social interaction except one:
7% of the meaning comes from the words spoken.
38% comes from the paralanguage a person uses.
60% comes from the body language a person uses.
55% comes from the facial expression a person uses.
QUESTION 38
The ability to “know oneself” or to be self-aware is called:
Interpersonal intelligence
Naturalistic intelligence
Intrapersonal intelligence
Existential intelligence
QUESTION 39
The environment, such as the way the furniture is situated or placed in someone’s office is an examples of:
Posturing
Distancing
Arranging
Determining mood
1 points
QUESTION 40
The group that has the best ability to see themselves accurately in terms of personal performance is:
Managers in the workplace
Students in terms of grade performance
Employees in the workplace
Athletes performing athletic ability
QUESTION 41
The person who is considered the originator of the IQ Test is:
Alfred Binet
Howard Gardner
Louis Terman
Sigmund Freud
QUESTION 42
The researcher most associated with the study of Facial Expression and its relationship to emotion is:
Alfred Binet
Hans Duchenne
Bernard Kohler
Paul Ekman
QUESTION 43
Chronemics refers to a:
Body movement skill
Listening skill
Verbal Skill
Timing Skill
QUESTION 44
Which least likely gives information about energy level?
Body build
Grooming
Posture
Non-verbal expressions
QUESTION 45
Which of the following Non Verbal actions is most connected to the true emotional state a person is experiencing?
Paralanguage
Facial expression
Gesturing
None of the above.
QUESTION 46
Which of the following cited in the course materials contributed to feelings of jealousy in a female regarding a rival:
Social dominance
Physical attractiveness
Social status
Physical dominance
QUESTION 47
Which of the following is NOT a BASIC skill of sizing up the situation?
Listening
Positioning
Responding
Posturing
QUESTION 48
Which of the following is not an important principle of positioning?
Dress functionality
Look directly
Face squarely
Establish appropriate distances
QUESTION 49
Which one of the following non-verbal behaviors is most associated with emotional expression?
Gesturing
Facial
Touching
Positioning
QUESTION 50
You can “Handle a Request” that you are not sure of the answer by doing two things: Saying “maybe (with a reason)” and __________________.
Reinforcing with rules and policies
Telling the requester when an answer will be given
Reinforcing while responding to feeling and meaning
Telling the requester someone else will give answer to request
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