Description
This is the Resume I created I need help with making it sound professional, reviewing, and restructuring. Please do not use Chat GPT or any AI tools. Please make this Resume look Professional, reword with quality, and make the experience sound good with quality words
Unformatted Attachment Preview
Name
Business Analyst
Email:
Phone Number:
Summary of Qualifications
Business Analyst, with 5+ years of work experience as a Business Analyst in a Healthcare and Finance
Industries with an exceptional record of delivering cost-effective, high-performance technology solutions to
meet challenging business demands, provided in improving business decision making by navigating,
automating, and developing reporting applications for Healthcare, Finance, Accounting, and Sales systems,
assisting sales team in improving processes in Finance, Accounting, and Insurance Industries. I have
experience in Workday HCM, Workday HR Operation support gathering and qualifying business
requirements and recommended solutions on collaboration with partnering teams. I have Established history
of achieving goals through insightful listening, working as a problem solver, active team member and a
recognized team lead. Consistently ranked in top quartile on performance reviews.
Education
Environment And Skills
•
•
•
•
•
Salesforce
LeaseWave
SuperTrump
Certify
Workday HCM
•
•
•
•
•
MS PowerPoint
MS Excel
MS Word
MS Visio
MS Power BI
•
•
•
•
•
SAP Concur
Dashboard Reports
AppExchange
Sage Intacct
JIRA
Experience
Title
Company
Dates
Business Analyst to serve as a functional liaison, subject matter expert to business stakeholders, offshore
and onshore technical teams during analysis; provide admin support and design solutions.
•
Demonstrated proficiency in data analysis with the capacity to offer valuable business insights and
recommendations to collaborators in a dynamic Agile setting. Excelled as a Business Analyst,
conducting thorough analysis of business requirements through customization of various Salesforce
objects across multiple projects.
•
•
•
•
•
•
•
Title
Experienced in creating public groups, custom profiles, role hierarchy, and user management;
created roles, email templates, workflows, workflow actions and approval processes.
Highly knowledgeable in customizing gathering requirements for various standard objects like
Accounts, Contacts, Products, Cases, Leads, Reports and Dashboards, and UAT Testing.
Exhibited creative thinking and innovative approaches to formulate solutions to the most
challenging situations during the portal development and enhancement. Worked with technical
team to transform and develop new requirements into Lease wave, SuperTrump, and
Salesforce.com design and implementation.
Facilitated multiple business discussion meeting with directors, and vice presidents to promote new
business opportunities that are designed to improve customer relationships and return of IT
investments Lead daily scrum meetings, sprint and review meetings; managed offshore team,
external vendor relationships to maintain project alignment and clear communications; thoroughly
documented user stories, use case diagrams and process maps
Created training materials and documentation for LeaseWave and Salesforce.com users; trained
new end users on Salesforce.com and related applications
Experienced in Workday HCM, Workday HRIS operation support analyzing functional business
requirements to develop test plans and test cases. User guide, business process review, project
management, End to End testing, training, documentation development and communication. I’ve
supported and New Implementation End-to-End testing and UAT. Trained users on the application,
create supporting documentation and troubleshoots applications as needed. Create and maintained
reports, test HR system upgrades.
Created standard and custom Reports with cross filters; gathered requirements to configured report
folders for different user roles based on the organization requirements
Company
Dates
Lead system analyst/admin on a project with main responsibility of publishing the requirements document,
use cases and Process flow; Created mock screens and gathered requirements on multiple projects
alongside other System Analysts to complete the analysis before established deadlines
•
•
•
•
•
Gathered requirements of the projects by closely interactive with line of business, vendors,
developers, testing analysts and other business partners
Thoroughly and clearly translated business requirements to functional requirements documents
with supporting mock-screens and workflow
Facilitated many meetings to review and clarify requirements document with Developers, testing
analysts and business units
Created extensive use cases for every functionality that required meticulous quality assurance
testing to evade defects
Worked closely with technical managers and leaders, developers, testing analysts to achieve project
goals within established timeline
•
•
•
•
Facilitated and participated in many peer-review meetings for the project requirements document
with other system analysts and developers
Assisted technical development managers and leaders to create work orders and collect time
tracking for every project using time tracking tools such as Viper and Clarity
Regularly gathered and provided status reports consisting of project goals and accomplishments of
every project to all levels of managers
Created training materials and documentation; trained new end users.
Title
Company
Dates
Coordinate on data-oriented projects for Claims group for Health Insurance. To serve as a functional liaison
between business users and the technical team with main responsibility of system analysis, documentation,
and coordination of technical project activities.
•
•
•
•
•
•
•
Proficiently documented detailed design analysis and requirements according to corporate
standards and IT Best Practices on Claims application and Loss reporting system that catered to
customers, agents and claims representatives needs
Monitored the company’s Salesforce CRM application; Created workflows for automated lead
routing, escalation and email alerts
Hands on experience in creating Profiles, Roles based on Organization role hierarchy and
implemented Record-Level and Field-Level security and configured the sharing settings
Based on user stories, defined the custom objects and relationships that needed to be set up for
Insurance policy and carrier objects; worked with business to define a custom lead scoring module
in Salesforce using Custom objects, visual force pages, batch apex, outbound messages
Translated Insurance Agents’ specific business requirements to functional specifications with
mock-screens, and workflow sequence diagrams to aid the effective development & enhancement
of disparate reporting process
Accountable as key analysis resource for web applications that involve lines of business such as
Insurance policy holders to provide expertise and possible solutions to resolve IT application
related business needs
Prioritized multiple work activities regularly and provided status reports consisting of project goals
and accomplishments of every project to the managers and proactively involved in software
development lifecycle such as applications development, logical design, and software/data design
and standards
Title
Company
Dates
Business Analyst on data-oriented projects for Claims group for Health Insurance. To serve as a functional
liaison between business users and the technical team with main responsibility of system analysis,
documentation, and coordination of technical project activities.
•
•
•
•
•
•
•
•
•
•
•
Created Business Requirement Document and Functional Requirement Document (FRD)
Elicited business requirements from clients and translated them into functional specifications and
assisted in technical design
Created and implemented business partner feedback mechanisms
Created Use Cases to make developers understand the requirements in more easy way
Contributed to the creation of business plans (including business cases) to assure plans meet
company goals
Integrated business plans with technical programs and project plans
Served as liaison between architects, developers, and designers, and with internal business partner
and/or vendor companies
Provided technical/functional assistance in identifying, evaluating, and developing systems and
procedures that are cost effective and meet user requirements
Actively involved in updating internal processes (submit claims, check eligibility), updating data
collection and data reporting
Supported team by assisting with functionality questions, testing, and implementation
Conducted technical/non-technical presentations to the management and training workshops for the
clients
Purchase answer to see full
attachment
