Description
Greetings, I would like to revamp my current resume as far as the wording (I would prefer it sound a little more sophisticated) and the format. I will attach my current resume and the format I would like to follow. My current resume has my name up top (Kolaiah Neal) and the Keon Mitchell is the template I would like to transition to. For the area of expertise feel free to use skills geared toward teaching, business or even public administration. Please let me know if you need any additional information from me, thanks!
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Keon R. Mitchell
[email protected] • (404) 747-3703
linkedin.com/in/keonrmitchell • Atlanta, GA 30060
Skilled Business Analyst with expertise in Agile development methodologies, excelling in the role of Product Owner. Proven
track record of delivering products/technical solutions to clients and facilitating continuous integration throughout highly
technological-based companies. Competent at conducting manual testing and quality assurance checks to authenticate /
remove user issues before product release. Articulate communicator, known for interfacing with architects and business
users to address product functionality and technical complications. Versatile and adaptable individual with ability to quickly
learn and take on new tasks outside of skillset.
Areas of Expertise
❖ Agile & Scrum Methodologies
❖ Business Process Improvement
❖ Team Leadership & Collaboration
❖ Technical Documentation
❖ Client Requirement Analysis
❖ Product Development & Launch
❖ Change Management
❖ Quality Assurance & Control
❖ Issues Identification & Resolution
Professional Experience
Ernst &Young, Atlanta, GA
Lead Business Analyst | FaaS
2022 – Present
Improve global finance and compliance assets/applications by leading FaaS organization as a Lead Business Analyst.
Enable products to meet Ernst &Young’s branding requirements by facilitating branding discussions. Assess and fulfill
customer needs by gathering, grooming, and refining requirements.
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Optimized project management capabilities by successfully completing a new industrial project management tool
with business leaders.
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Delivered high-quality products in line with customer requirements by working alongside Project Manager to allocate
proper resources for UAT and QA testing.
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Ensured products alignment with EY’s policies and in-house industrial standards by maintaining effective
collaboration with data retention teams and other resources globally.
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Streamlined project entities, such as project statuses, budgets, and milestones by maintaining effective
collaboration with business associates to deliver global applications.
MSC Industrial, Atlanta, GA
Advanced Analytics Product Owner | Enterprise Data Platform
2021 – 2023
Acted as Advanced Analytics Product Owner for Enterprise Data and Analytics, a new technical operations department
within MSC, leading four verticals, including business intelligence, data engineering, data governance, and advanced
analytics. Collaborated with lead BI data architects, creating technical roadmaps with a keen focus on streamlining
requirements and strategy in line with corporate vision. Maintained transparency and accountability by delivering metrics
around teams’ deliverables and performance towards team’s objectives.
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Ensured on-time completion of designated tasks by providing flexibility to team in managing projects in JIRA as an
interim scrum master.
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Designed technical roadmap and facilitated backlog management and refinement calls with business intelligence,
data engineering, and data governance teams.
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Developed holistic data security model for data access, availability, security, and privacy in close collaboration with
BI and data engineering teams.
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Delivered excellent experience to end users through creation of efficient processes to gain access to the EDW and
Tableau cloud-based platforms.
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Enabled smooth transition and user adoption by working closely with change management to build change
management plan for user base entering new products.
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Met organizational goals by interacting with business leaders to understand ideal future state of EDW/GCP as well
as create vision for upcoming fiscal years.
Accelerated process efficiency by establishing an E2E process to streamline deliverables internally and externally,
while working with data science and analytics area.
Utilized QLik Replicate to ingest data from source systems into GCP/EDW to make available to data scientists,
Tableau developers, as well as other assets and business units; relying on EDW.
PricewaterhouseCoopers (PwC) LLP, Atlanta, GA
BA/BSA | Immigration Law | Infosys Ltd. Client
2019 – 2020
Maximized operational effectiveness by leading development of seamless solutions for mitigating government document
needs for immigration, supporting thousands of end users and enhancing documentation experience as Lead Business
Systems Analyst for Immigration Law team. Increased reliability of the systems through development of test cases and
execution of end-to-end testing, including UAT testing. Optimized visual representation and usability of systems by
designing wireframes and mockups for new developments.
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Accomplished project goals by liaising directly with key stakeholders to gather, groom, refine, and finalize business
and functional requirements.
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Improved system functionality by supporting change requests for BOTs and applications owned by the IL and GMS
teams in Global Mobility Services.
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Supported successful completion of project within deadline by performing data mapping as well as creating user
stories and epics for an urgent, high-risk, and priority project via using Azure DevOps.
Wells Fargo & Co., Charlotte, NC
Business Systems Consultant | Enterprise Architecture Group | Infosys, Ltd. Client
2016 – 2019
Managed successful capability/features portfolio for proprietary applications as the Associate Product Owner for the
Technology Standards Center (TSC) and the Wells Fargo Architecture Tracking Tool (WATT) under the Enterprise
Architecture Group. Enabled friendly usability, proficient technical/business workflows, system performance, and data
quality improvements through implementation of system enhancements. Aligned BSCs and development teams’ activities
to meet business requirements by bridging communication gaps. Utilized JIRA to deliver assistance in creating user stories
and epics as well as executing UAT testing with external business partners. Enhanced user knowledge and skillset by
partnering with learning center as well as creating detailed training documents and courses for business users of tools.
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Fulfilled user requirements by supporting hundreds of end users, including category and product owners as well as
general users of applications.
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Addressed technical, usability, process, and workflow concerns with end users by leading team’s daily SCRUM call
and weekly Customer Drop-In call.
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Interfaced with architects and business users for functionality, technical complications, and knowledge sharing by
serving as a knowledgeable and experienced SME (Subject Matter Expert).
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Ensured defect-free product release by performing rollout implementation for product releases as well as conducting
regression, smoke testing, and IFT, while working closely with QA resources for validation and defect mitigation.
MetLife, Charlotte, NC
Business Systems Analyst | Solutions Delivery
2014 – 2016
Improved software development process by acting as a liaison between business partners/software manufacturing teams
to analyze business requirements and create user stories, use cases, and functional requirements. Completed all
deliverables on time and within budget through successful execution of waterfall methodology. Met business needs and
improved software development process by developing use cases and functional requirements. Reduced time and resource
consumption by streamlining software development process through creation of process flows.
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Introduced new ideas aimed at designing and enhancing products.
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Drove business growth by cultivating strong professional relationships with all partners.
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Met business requirements through development and implementation of change controls.
Additional experience: as Business Analyst | Infosys. Ltd. Client – Cox Communications, Atlanta, GA
Education
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Bachelor of Science, Computer Science
North Carolina Agricultural & Technical State University, Greensboro, NC
Technical Proficiencies
JIRA | Azure DevOps | Some SQL | Microsoft Office Suite | VISIO | Publisher | Miro | ALM | Rally
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Kolaiah Neal
[email protected]
Orlando, FL 34761 ◦ Mobile : (321) 945-4928
Professional Experience
Meadowbrook Middle School
Personal, Career, & School Development Educator- Orlando, Fl August 2022- Current
• Foster a safe and creative learning experience by combining academic and experiential learning.
• Create lesson plans and assignments on higher education and career development.
• Engage students in hands-on education and career activities and practical exercises.
• Generate industry connections through guest speakers, community service, and work-based learning to
help students gain a better understanding of basic life skills.
• Support fund-raising efforts through the management of school store.
Intervention Teacher – Orlando, FL February 2021- May 2021
• Provided individual and small group instructions designed to meet the student(s) learning style.
• Monitored the management and interpretation of data necessary for academic development.
• Implemented and evaluated tier one interventions,
• Provided non-evaluative classroom observations and feedback for the implementation of the response
to intervention (RTI) process.
Joe R. Lee Boys and Girls Club
Program Assistant – Orlando, FL November 2018 – July 2021
• Registered members and participated in the new member orientation process.
• Created an environment that facilitated the achievement of youth development outcomes.
• Developed and implemented life skills and teambuilding activities.
• Promoted and incited program participation.
• Monitored and evaluated programs quality to ensure positive benefits to youth development.
LEADERSHIP AND INVOLVEMENT
Pep Squad
Cheerleading/Dance Coach – Orlando, FL January 2023- Current
• Assist in skill development and techniques.
• Assess skills and practices for team assignments.
• Choregraphs, and monitors performances.
Alpha Kappa Alpha Sorority Incorporated
Financial Secretary – Savannah, GA March 2021- December 2021
• Managed financial resources based on organizational policies.
• Reported on all financial transactions per meeting.
• Coordinated internal & external audit requirements to ensure financial records were aligned with
organizational goals.
Eloquent Commitment to Helping Our Sisters Incorporated
Treasurer – Savannah, GA September 2020- December 2021
• Created and maintained organizational budget.
• Verified the proper authorization of organizational expenses.
• Collected dues and fines per semester.
• Facilitated all organizational transactions.
Savannah State’s Community Assistant
Head Resident Assistant – Savannah, GA July 2019- December 2021
• Implemented monthly educational and social programs for residents.
• Facilitated mediations between residents.
• Documented and reported all incidents pertaining to the residents and building maintenance.
• Conducted monthly room and wellness checks to ensure resident safety.
• Supervised front office, daily visitation, and on-call staff.
EDUCATION
University of Central Florida – Orlando, FL August 2022-Current
Program: Master of Public Administration
Savannah State University- Savannah, GA August 2018- December 2021
Major: Business Management Graduated: December 10th, 2021, GPA: 3.75: Summa cum laude
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