Description
Case 1- The Influence of Soft and Hard Quality Management Practices on Performance
The Influence of Soft and Hard Quality Management Practices on Performance
Please review the case and
Discuss the takeaways for you.
Your observations about the Soft Quality Management practices on performance in your organization
Review and comment on other submissions
Other Questions
Although there is no universally accepted definition of quality, what are some of the common element to various definitions of quality? Please identify and discuss.
What does Zero defect really mean? Is it a realistic quality objective? Why or why not?
In your views, which of the Deming’s 14 points are not practiced in US companies. Please discuss
Review and comment on other submissions.
