Description
You are a practice manager for an Internal Medicine physician. Up to this point you have had a secretary that has served as a secretary, doing billing, ordering, etc, and as receptionist. However, as the practice has grown, it has become necessary for the secretary to focus on the financial and organizational needs of the practice. There is now a need for a person to serve as a receptionist, the first person to interact with the patient either by phone or in-person.
Prepare a Job Description, using standard format, for the position that will be the person to receive call from patients, make appointments and will greet and process the patients that are seen in the office.
Refer to the PowerPoint posted and remember that the Job Descriptions should include:
The Job Heading
A Job summary
Duties and Responsibilities
Job Specifications
Remember the Job Description is NOT a job advertisement!
This assignment is due on Sunday Nov 12, 2023, at 11:59pm EST
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RUBRIC FOR GRADING Assignment #10 JOB DESCRIPTION
Criteria
Headings
Job Summary
Job Duties and
Responsibilities
Job Specification
Grammar and
language
All Criteria Met
20 pts
Includes job title, job
location, who to report
to, and date created
Most Criteria Met
15pts
Missing one of the
four headers
Some Criteria
Met 10 pts
Missing two of
the four headers
Few Criteria Met
5pts
Missing three of the
four headers
Includes a
statement about
some of the main
duties and
responsibilities of
the job or not clear
Duties and
Duties and
responsibilities are
responsibilities are
listed in bullet format,
listed in bullet
begin with behavioral
format, begin with
verbs, are direct, and
behavioral verbs,
simply worded;
and are direct;
maintains standard
format not
format
consistent
Job specification
Job specification
includes education,
includes education,
experience, knowledge, experience, and
skills, and abilities;
knowledge; format
maintains standard
not consistent
format
Document is free of
Document has less
errors in language and
than 2 language
writing is clear
errors and writing
is clear
Includes a
statement with
unnecessary
phrases and
terms
Includes a statement
that is unrelated to
the job
Duties and
responsibilities
are written in
paragraph
format and
written in vague
terms
Duties and
responsibilities are
written with
unnecessary phrases
and terms
No statement of Job
duties and
responsibilities
Job specification
includes
education and
experience;
written in vague
terms
Document has
3-5 language
errors and
writing is not
clear in two areas
Job specification
includes education
No statement of job
specification
Document has
greater than 5
language errors and
writing 3 areas is
unclear
Document has greater
than 5 language errors
and writing is unclear
in greater than 3
areas.
Includes a statement
about the main duties
and responsibilities of
the job in concise and
clear language
No Criteria Met 0 pts
Does not include job
title, job location, who
to report to, and date
created
Does not include a job
summary
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