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Greeting bro,I need your support to solve the attached file assignment, please follow the instructions and avoid pilgrims also I will provide you in the next message with course material that will help you to answer the assignment file.( case study inside the assignment file. Also, here is the discussion file needed to answer the questions.
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المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 3
Quality Management (MGT 424)
Due Date: 2/12/2023 @ 23:59
Course Name: Quality Management
Student’s Name:
Course Code: MGT 424
Student’s ID Number:
Semester: First
CRN: 12074
Academic Year: 2023/24
For Instructor’s Use only
Instructor’s Name: Dr. Mohammed Mallick
Students’ Grade: 00 / 10
Level of Marks: High/Middle/Low
General Instructions –PLEASE READ THEM CAREFULLY
•
The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
•
Assignments submitted through email will not be accepted.
•
Students are advised to make their work clear and well presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
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Students must mention question numbers clearly in their answer.
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Late submission will NOT be accepted.
•
Avoid plagiarism, the work should be in your own words, copying from students or other resources
without proper referencing will result in ZERO marks. No exceptions.
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All answers must be typed using Times New Roman (size 12, double-spaced) font. No pictures
containing text will be accepted and will be considered plagiarism).
•
Submissions without this cover page will NOT be accepted.
• The Assignment`s learning Outcomes:
In the 3rd assignment, the students are required to read thoughtfully the Using Six Sigma DMAIC to
improve the quality of the production process: case study, and answer the related questions, upon
successful completion of the assignment the student should be able to:
1. Recognize the importance of quality management theory, principles, and practices applied in
businesses on national and international levels. (CLO1)
2. Use quality improvement tools and practices for continuous improvement to achieve the
organizational change and transformation (CLO3)
3. Develop analytical skills of identifying pitfalls, or quality concerns through assimilated and
strategic planning. (CLO4)
Instructions to access the case study:
• Using Six Sigma DMAIC to improve the quality of the production process: a case study,
Monika Smętkowska, Beata Mrugalska*Instructions to read the case study’
Access the below link to directly download the case study PDF:
https://www.sciencedirect.com/
Or
Through SDL https://sdl.edu.sa/SDLPortal/ar/A-ZDataBases.aspx
Using Six Sigma DMAIC to improve the quality of the production process: a case study.
This case study discusses the application of six sigma as one of the common tools to improve the
quality and practice continues improvements. The paper is supported by practical examples of the
DMAIC implementation (one of the Six sigma methods), which presents the efficiency of such
practice on the process’s quality level. Read the case, by using your critical thinking skills answer
the following questions:
1- Using your own words, explain in brief the idea behind the six-sigma concept, and how it
does benefit the business? (2.5 Mark) (100 -150 words)
2- Describe the main stages of DMAIC as indicated in the case study. (2.5) (100 – 150 words)
3- From your point of view, which one of these stages is more critical, and why? (2.5 Mark).
(100 – 150 words)
4- Assess the application of DMAIC on the company (production process) in term of its
implementation and results efficiency (2.5 mark ) ( 100 – 150 words)
Important Notes: •
•
•
For each question, you need to answer not more than 150 Words.
Support your answers with course material concepts, principles, and theories from the textbook
and scholarly, peer-reviewed journal articles etc.
Use APA style for writing references.
Answers:
1. ……
2. …….
3. ……
4. ……
10.1 Learning Outcomes:
• Recognize the importance of quality management theory, principles, and practices
applied in businesses on national and international levels.
• State the importance of standardization and quality standards.
10.2 Action Required: (Read)
Case – Shiny Hill Farms
Shiny Hill Farms is a major meat processor, specializing in smoked meats, sausages, and
luncheon meats. The firm’s largest facility slaughters more than 5,000 hogs each day.
Throughout the food industry, quality is a high priority, and Shiny Hill Farms is no exception.
The quality assurance department (QA) seeks to prevent any defective products from
reaching the consumer. QA’s primary concern is for controlling product weight, appearance,
and shelf life throughout the manufacturing operations. Production operators are held
accountable for their cuts on specific meat products. The cuts must be performed according to
quality assurance specifications in order to obtain high yields. (Yield is the percentage of the
live weight of the hog that can be sold.)
Quality assurance monitors all operations, from the killing of hogs through packaging. QA
personnel inspect incoming animals, work with USDA inspectors, and monitor cooking
temperatures. They check scales daily to ensure they are providing correct weights. If
products fall outside specifications, it is the responsibility of QA personnel to notify operators
that changes need to be made to bring quality up to standard. Many QA personnel monitor
weights of packaged boxes continuously to ensure that they conform to weight specifications.
They open boxes and weigh the packages as well as checking them for defects such as rips,
leaks, and pinholes. Weights of packages near the bottom, mid and top of each skid (pallet)
are inspected.
If these packages conform to weight specifications, then the entire skid is accepted and sent
to the warehouse. If not, the skid is tagged for 100 percent in on, and the process is studied to
determine why the variations occurred. QA personnel analyze graphs of yields and packaging
waste weekly. Other functions throughout the company focus on quality. The sanitation
department, for example, sanitizes all manufacturing machines and work surfaces before
initial production runs each day. The research and development department plays an
important role in improving quality. For example, it is continually seeking out and testing
new methods of curing meat and of killing bacteria more effectively and efficiently. R&D
also helps to develop new packaging that may improve consumers’ perception of quality In
addition, it develops new products, such as “lite” luncheon meats that contain less fat and
cholesterol, enlisting the aid of focus groups and taste panels.
A food processing plant is an intense, high-speed manufacturing setting. Shiny Hill
Farms operators may have to make as many as 10 cuts each minute on a conveyor line.
Engineering personnel replaced all old manufacturing fines with ergonomically correct lines.
The production line was redesigned to a standard height with adjustable height workstations
to better meet operators’ needs. Turnover of meat cutters averages between 30 and 40 percent.
New cutters are shown a video on how to use machines and knives correctly in order to make
quality cuts. On the line, they are expected to learn from experience-watching others and
learning from their mistakes.
10.3 Test your Knowledge (Question):
1. Describe the scope of quality efforts in this organization.
2. What is the role of the quality assurance department at Shiny Hill Farms? Does it promote
the concept of total quality?
3. What suggestions do you have for improving Shiny Hill Farms’ quality effort?
10.4 Instructions
•
Read case study and answer the questions.
Purchase answer to see full
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