Description
Using the scenario, the attached “Implementation Email,” and the “Implementation Meeting” video found in the link below, analyze the meeting that took place by doing the following:
A. Explain the outcomes of the meeting, including the following:
how closely the meeting followed the meeting agenda
the conflicts that emerged during the meeting
how different individuals responded to conflicts that emerged during the meeting
B. Evaluate the effectiveness of communication strategies demonstrated in the meeting, including the following:
how various communication strategies influenced meeting outcomes
how some communication strategies hindered decision-making
C. Identify the informal leader of the meeting and analyze their approach to leadership, including the following:
a leadership skill exhibited by the informal leader
a justification of why you identified that particular informal leader
how the informal leader maintains focus on the problem being discussed in the meeting
D. Explain the overall interpersonal dynamics of the team, including how each team member contributed to the meeting’s outcome.
E. Plan a follow-up meeting in response to Kamal’s email to facilitate agreement on prioritizing one of the two teams, including the following:
a list of team members that should attend the meeting
questions you will ask in the meeting
goals and expectations for the meeting
how you will facilitate the meeting and lead the team to a consensus
1. Justify each component of the given points from part E of your follow-up meeting plan.
F. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
G. Demonstrate professional communication in the content and presentation of your submission.
video link here:
Unformatted Attachment Preview
SCENARIO
You were recently hired as the implementation team lead for Seamus Company. After
completing your orientation and onboarding period, you are assigned as the point of contact on a
company-wide equipment upgrade project that has been delayed once already. Your supervisor,
Kamal, who also serves as the committee chair of the project, is looking to you to get this project
launched quickly and effectively. While there are over a dozen teams on your list to upgrade, you
have proposed an initial, single-team rollout in order to pilot your implementation plan and
resolve any unforeseen issues in that plan. You asked Kamal to select the best team for your pilot
rollout. Kamal identified two potential teams and scheduled a meeting with the team managers
and a data analyst to decide which team should be prioritized for the equipment upgrades. This is
a critical decision that your team is waiting on in order to start planning. Unfortunately, you were
unable to attend the meeting due to a last-minute conflict.
Since you are new to the organization, you have not yet built relationships with any of the people
who attended the meeting. Kamal recorded the meeting and shared it, along with the meeting
minutes, via email. You also see that Diego, the manager of Team A, requested time to meet
with you one-on-one. While the project is behind schedule and you have only been assigned to
this role for one week, you cannot move forward with planning until you know which team to
prioritize in the rollout. Following the events of the initial meeting, you are tasked with
analyzing the meeting and developing a meeting agenda for a follow-up meeting to facilitate
agreement on prioritizing one of the two teams.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the
submission and no more than a 10% match to any one individual source can be directly quoted
or closely paraphrased from sources, even if cited correctly. The similarity report that is
provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed
criteria that will be used to evaluate your work. Each requirement below may be evaluated by
more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions
of the course.
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides,
OneDrive, etc., unless specified in the task requirements. All other submissions must be file types
that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
Using the scenario, the attached “Implementation Email,” and the “Implementation Meeting”
video found in the web links section, analyze the meeting that took place by doing the following:
A. Explain the outcomes of the meeting, including the following:
• how closely the meeting followed the meeting agenda
• the conflicts that emerged during the meeting
• how different individuals responded to conflicts that emerged during the meeting
B. Evaluate the effectiveness of communication strategies demonstrated in the meeting,
including the following:
• how various communication strategies influenced meeting outcomes
• how some communication strategies hindered decision-making
C. Identify the informal leader of the meeting and analyze their approach to leadership,
including the following:
• a leadership skill exhibited by the informal leader
• a justification of why you identified that particular informal leader
• how the informal leader maintains focus on the problem being discussed in the
meeting
D. Explain the overall interpersonal dynamics of the team, including how each team
member contributed to the meeting’s outcome.
E. Plan a follow-up meeting in response to Kamal’s email to facilitate agreement on
prioritizing one of the two teams, including the following:
• a list of team members that should attend the meeting
• questions you will ask in the meeting
• goals and expectations for the meeting
• how you will facilitate the meeting and lead the team to a consensus
1. Justify each component of the given points from part E of your follow-up meeting
plan.
F. Acknowledge sources, using in-text citations and references, for content that is quoted,
paraphrased, or summarized.
G. Demonstrate professional communication in the content and presentation of your
submission.
OTN1: Meeting Analysis
Implementation Email
The following is an email from your supervisor, Kamal, to you, the implementation team
lead:
CC: Li, Mei, Diego
SUBJECT: Update on Equipment Upgrades Project and Meeting Minutes
Greetings,
I am sorry you had to miss our meeting on prioritizing the pilot team for the equipment
upgrades project. As promised, I recorded the meeting (file attached). I also had notes
taken, which I will include below. We had a great discussion about the project. Deployment
time was discussed, but the group was unable to answer deployment questions without you
present. In summary, we did not decide on which team will be selected as our pilot team.
Please see the meeting minutes for more details.
You might not be familiar with all of the participants in this meeting. Briefly in attendance
were Li Johnson, Diego Turay, Mei Miller, and I. The administrative assistant, Omar Patel,
was also in attendance, but just to record meeting minutes.
Li (they/them) is a data analyst who has been with us for two years. In my experience, they
are cautious and succinct. They prefer to delay in making decisions rather than move ahead
without all of the data. More than once, when I’ve asked them to speculate on potential
future scenarios, they have asked for time and further research. They prefer to keep their
personal life well clear of their professional life, so don’t take what may seem like disinterest
personally.
Diego (he/him) has not been the manager of Team A long, but the team members respect
him and his charisma. He’s been a champion for his team, highlighting their successes to
the executives, which has resulted in several special projects, and it’s undeniable that they
all put in the work. It needs be said, though, that some other managers have expressed
concerns that Diego leans on his relationships to gain advantages to favor his team, not
necessarily the entire company. He is certainly decisive and quick. While he is aware of the
importance of complete data, he values speed and responsiveness, and sometimes is
unwilling to wait on further research.
Mei (she/her) is one of our more experienced managers, having lead Team B for five years
now. Before that, she was one of Team B’s best programmers, and while the team members
respect her skills greatly, there is some concern regarding her ability to advocate for their
needs. Team B tends to get projects with the shortest timelines and least resources—it
always delivers, but we realize this in untenable long term. Several key members of her
team have been out of office following an especially challenging delivery. She values
fairness and makes decisions based on what is best for everyone, and by her own
admission, she struggles with quick decisions, as she wants to make everyone happy.
However, the trust she has earned within our organization is a testament to her care and
concern.
PAGE 1
OTN1: Meeting Analysis
Implementation Email
It should be clear now why I was brought in to be the chairperson for the equipment
upgrades project. This is a problem that needs to be examined from multiple perspectives
as a group, something of a specialty of mine. Please do not hesitate to contact me if you have
questions or need guidance as you lead this project.
Thank you for your care during this project.
Meeting Minutes:
Attendees: Li, Mei, Diego, Kamal
Please note: Minutes were recorded by our administrative assistant, Omar Patel.
Agenda items:
• Status update
• Li presents report on system information
• Review and discuss the report presented by Li
• Decide the first team to pilot the upgrade rollout
• Discussion: Li presented the following data related to system deployment and
performance data:
Team
# of Employees
# of Active
Usage
Projects
A
32
8
85%
B
24
13
80%
• Mei expressed concerns about data accuracy. Li was using a two weeks’ window for
the usage data. Mei has several team members on leave last week; there could be
missing usage data if last week was included in the report
• Li suggests doing a second data collection after Mei’s team returns to full capacity.
• Diego does not want to wait for additional data to be collected and proposes that we
make a decision based on the information provided.
• The group agrees that the data is acceptable and not biased in any significant way.
• Diego suggests prioritizing his team since the members are expecting a high-profile
project and will need the upgrades completed before this project kicks off.
• Mei expressed concern that prioritizing Diego’s team might send the wrong message
to her team members. With their limited resources and the fact that they just
completed a major project, it is the best time to make the upgrades for her team.
Action items for the next meeting:
• Implementation lead to answer the questions raised by the group:
• What information do you need from the teams to complete your planning?
• When can you start the implementation process?
• How long will it take to upgrade Team 1?
• How long will it take to upgrade Team 2?
• Implementation lead to plan a follow-up meeting to facilitate agreement on choosing
the first team to pilot the upgrade rollout – next week
• Li to rerun the report with updated information – before next meeting
Recorded call: https://wgu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=20709996-72c2-
4808-a524-ae6a010b4595
PAGE 2
OTN1: Meeting Analysis
Implementation Email
Regards,
Kamal Turay, Manager
Implementation Team
Seamus Company
FW: Agenda Meeting
PAGE 3
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