Description
Assignment tasks you with consideration of methods to improve communication both as a sender and a receiver. One of the most important skills in either role is to understand the most effective modes of communication as well as the downfalls associated with each.
Using the material from Chapter 13 of the text, the below videos (Sanders, 2015, and Sanders, 2016) as well as your own independent research, you will choose and defend the most appropriate communication mode in a given situation from the assignment template.
Review the assignment Unit 8 template to read each communication scenario.
Choose from the provided list or an alternative mode of communication to effectively resolve each scenario.
Justify your choice of mode by explaining how it is most appropriate in this circumstance. Each communication mode explanation response should be a minimum of 100 words.
The paper is required to include an introduction, conclusion and be at least two double-spaced pages in length, using 11-point Georgia font. For assistance writing a paper or formatting a reference list in APA format, please see the Academic Writer link under Academic Tools.
Reference the course textbook and two videos by Sanders above
Additional Video Content:
Sanders, T. (2015). Getting email right: When email is the wrong choice[Video]. Skillsoft.
Sanders, T. (2016). Professional texting etiquette [Video].
Summary of Saunders Video 1:
Email may be wrong when delivering 1) bad news; that’s insulting and marginalizes the recipient; 2) criticism and disagreement; pick up the phone or meet in person; and 3) late night and weekend messages; that invades personal time and promotes turnover.Lesson Summary
Email is used for more than 80 percent of work communications, but that does not mean it is always the right tool for the job.
Delivering bad news via email marginalizes the recipient and makes him or her feel devalued. A face-to-face meeting or even a phone call is preferable.
Both disagreements and criticism are more suitable for phone conversations or meetings, and can increase your effectiveness by as much as 500 percent.
Email, and really any communication, during off-work hours is never ideal, because it can eventually lead to high turnover. Employees need time away from work that is completely their own.
Ideas for Action
When you have bad news to share, such as a termination, do it face to face. Set a time for a meeting when you can talk privately and honestly, so that emotions can be recognized and addressed. Make sure individuals know they are valued, regardless of the circumstances.
If you notice you have a number of back-and-forth emails about the same topic with the same person, pick up the phone. Disagreements and arguments can be worked out more quickly over the phone than by emails, which can have long gaps in between the numerous communications.
Sometimes, with national or global businesses, it is not possible to manage employee issues face to face. Instead of sending an email regarding an infraction or other situation, call the person and work it out over the phone. You will be much more effective as a coach and leader this way.
Avoid sending emails or texts outside of work hours unless the information is truly is an emergency. Consider the consequences if you wait until Monday morning to click Send. Will the world fall apart in the meantime? Or will sending the message make your employee look for a job somewhere else? Keep the long term in mind as well as the short term.
Summary of Saunders Video 2: Texting etiquette is an increasingly important soft skill in the business world, so make sure you’re doing it the right way.Lesson Summary
Despite saying they’d never do it, most people have started texting in some capacity at or because of work.
Texts are best used when an immediate response or reaction is needed–not just because someone is in a meeting and not answering the phone.
Unlike e-mails, texts are not trackable or searchable, making them hard to reference days or weeks later. Important or complex information should still be e-mailed.
Texts should be direct, concise, and spelled correctly. Emoticons are strongly discouraged in professional situations, and a picture is worth a thousand words.
One text, or one series of texts, does not mean that texting is now the go-to method of communication. Each situation is different.
Ideas for Action
Some people love to communicate by text; others hate it. Find out, by simply asking, who in your network prefers to communicate by text and who prefers a phone call or e-mail. If you know someone who absolutely does not text, make sure you know that. Differentiate contacts in your phone by whether or not they text.
Always check your texts before you hit send, just like you would with an e-mail. Make sure the grammar and spelling are correct, and refrain from emojis. In group texts, identify who you are talking to if some comments are meant for a specific individual only. Keep texts short. If you have to send messages in separate parts, it might be better communicated by e-mail.
Use pictures if you are trying to convey a large amount of complex information at once. In many cases, this will be a photo of an item, but it may also be a photo of part of a document. Make sure that your pictures are clear, well-lit, and oriented in the right direction when you send them.
Think before you text. Is this something that would be better suited to an e-mail? Will it need to be referenced later? Do you need to attach documents? Do you need to be able to prove that you followed the chain of command? Take all these things into consideration before you text.
Keep a professional tone when texting. Remember that sarcasm and jokes don’t always translate well through text, so err on the side of being overly polite. End your texts with a traditional closing such as “Thank you” or “I look forward to meeting with you.”
Unformatted Attachment Preview
1
Modes of Communication
Student Name
Purdue University Global
Course # and name
Instructor
Date
2
Instructions: Read each scenario below and choose from the list provided the mode that
would result in the most effective and appropriate communication experience. Be sure to justify
your choice with a response of at least 100 words per scenario.
Examples of Mode but not limited to telephone, printed mediums, email, text message,
social media post, face-to-face conversation, video conference, Zoom, Facetime, Google
Hangouts, Microsoft Teams, Adobe Connect
Scenario
Your company is going
through a reorganization,
and you have been tasked
with reducing your team
by three members.
You have a last-minute
change to a meeting
agenda and need to let
meeting attendees know
about it quickly.
Your company is running
a special limited-time
promotional offer for
customers.
Mode Choice
Justification for Choice
3
You are negotiating a new
contract with a supplier
and need to discuss
several terms of the
agreement that require
clarification.
You are inviting several
subordinates to an
impromptu business lunch
to build team camaraderie.
4
Reference List
Bateman, T. S., & Konopaske, R. (2022). M: Management. McGraw Hill LLC.
Sanders, T. (2015). Getting email right: When email is the wrong choice. Redirect to the login
page. https://purdueglobal.skillport.com/skillportfe/assetSummaryPage.action?assetid=
RW%246569%3A_ss_video%3A96442#summary/VIDEOS/RW$6569:_ss_video:96442.
Sanders, T. (2016). Professional texting etiquette.
https://purdueglobal.skillport.com/skillportfe/assetSummaryPage.action?assetid=RW%2
46570%3A_ss_video%3A112285#summary/VIDEOS/RW$6570:_ss_video:112285.
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