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Module Code
Module Title
Module Credits
GSP6064
Leadership and Change Management
20
Academic Year and
Semester
Examination Board
Level & Block
2023-24, 1st Semester
January 2024
L6B1
Method of Assessment
Term
Weighting
WRIT1
End-term
100%
Module Leader
Module Leader email
Mr. Ahmad Shariah
[email protected]
Additional Information (if any)
Contents
1. Assessment Details
2. Submission Details
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3. Assessment Criteria
4. Further Information
Who can answer questions about my assessment?
Referencing
Submission problems
Unfair academic practice
How is my work graded?
5. IV form
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Assessment Details
Assessment title
Abr.
Weighting
Leadership & Change Management
Coursework
100%
Pass marks for undergraduate work is 40%, unless stated otherwise.
Task brief:
Your paper must provide your substantial assessment and application of the importance of leadership and
change management as revealed in the given case and suggest what changes you should make to achieve
organisational change goals. Answer the listed requirements below the case. Apply the Harvard referencing
style for at least 15 references not older than 2013 to present from varied sources. Reliable sources must
be reflected in the assignment paper’s introduction, content, and analysis sections. Each source is a
significant component of the allocated marks. Below is a case for critical analysis and critiquing. Illustrate
your point and bring in references to provide evidence that would support your analysis and critique.
Case to Analyse
The impact of COVID-19 on business organisations cannot be ignored, as it affects their processes, profits,
and survival. Similarly, the pandemic has influenced people’s lifestyles, shopping habits, and thinking
patterns (Saidi et al., 2020). To prevent the spread of the virus, many countries enforced lockdown
procedures that adversely affected the business sector and the economy. Studies have shown that the
pandemic has greatly impacted economic output in wholesale and retail trade, accommodation and food
services, and vehicle repairs, while education, social activities, and defense have been less affected (Shafi
et al., 2020). The International Labor Organisation (ILO) reported that about 25 million people worldwide
lost their jobs due to the pandemic and lockdowns. Business organisations have had to adapt to the
situation by shifting to remote working environments and postponing events/activities to reduce social
contact, leading to financial struggles for some (Management events, 2020). However, a few businesses
have found alternative solutions to continue operations successfully, such as implementing e-commerce
applications and developing new e-business models (Castillo and Taherdoost, 2023).
Castillo, M.J. and Taherdoost, H., 2023. The Impact of AI Technologies on E-Business. Encyclopedia, 3(1), pp.107-121.
Saidi, K.S.S.A., Kausar, M.A. and Elshaiekh, N.E.M., The Impact of COVID-19 on Economic of Oman and Omani
Customer’s Behaviour.
Shafi, M., Liu, J., & Ren, W. (2020). Impact of COVID-19 pandemic on micro, small, and medium-sized Enterprises
operating in Pakistan. Research in Globalization, 2, 100018. https://doi:10.1016/j.resglo.2020.100018
Management events. 2020. Https://managementeventscom/news/the-impact-of-covid-19-on-businesses/. [Online]. [25
April 2023].
Tasks:
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Based on the above-mentioned case and the lessons learned from COVID-19 in 2020, consider the
following tasks:
Assessment Requirements:
1. Introduction
a. Discuss the importance of change management from the viewpoint of the given case and
link it to today’s business environment (10 marks; 400 words).
b. Evaluate the lessons learned by the business organisations from the COVID-19 situation (5
marks; 200 words).
2. Content and Analysis
a. Assess the effects of the environmental factors on the business organisations and identify
areas of future risks (10 marks; 400 words).
b. Develop change plans and strategies to protect your employees and customers from future
similar situations and improve the organisation’s ability to respond quickly and successfully
(15 marks; 600 words).
c. Critically analyse how to prepare, conduct, and implement the change using Kurt Lewin’s
model of change to achieve success in the operation of business organisations.(25 marks;
1000 words).
d. Critically discuss the role of the leaders in the business institution in implementing the
change, and critically analyse how their roles will change under the expected situation (10
marks; 400 words).
e. Discuss and evaluate the role of communication during the change process. In addition,
discuss the risks that employees and customers may encounter and their possible solutions
(15 marks; 600 words).
3. Conclusion and recommendations– Draw the conclusion from your analyses and findings. List at
least (5) recommendations based on your conclusion (10 marks; 400 words).
Additional instructions:
Write the number of words used, excluding references, at the end of your assignment. Provide the list of
sources you used at the last page of your assignment with proper label ‘References’. You may include
diagrams, figures etc. without word penalty. The number of words will be + or – 10% of the total words
allowed.
Assessment Details
This Assignment comprises 100% of the total assessment’s marks. It contains a critical analysis and
evaluation of leadership and change management theories applicable to the case under investigation.
These will develop the following skills:
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Writing skills: Through the case, students will use their prior knowledge and current level of
communication skills in order to match them to a task that is relevant and appropriate to their
aptitudes.
Critical and analytical thinking: The assignment enables the students to analyse and evaluate the
different leadership styles and theories and change management theories and activities. This skill
will eventually help them evaluate options necessary to make decisions in the workplace.
*************
Word count (or equivalent):
4000
This is a reflection of the effort required for the assessment. Word counts will normally include any text,
tables, calculations, figures, subtitles and citations. Reference lists and contents of appendices are
excluded from the word count. Contents of appendices are not usually considered when determining your
final assessment grade.
Academic or technical terms explained:
Submission Details
Submission
Deadline:
End – 7th Dec 2023
Estimated
Feedback
Return Date
After the result
announcement (10 working
days) – January 2024 EB
Submission
Time:
9:00 PM
Turnitin:
Any assessments submitted after the deadline will not be marked and will be recorded
as a non-attempt unless you have had an extension request agreed or have approved
mitigating circumstances. See the Gulf College website for more information on
submission details and mitigating circumstances.
File Format:
The assessment must be submitted as a word document and submit through the
Turnitin submission point.
Your assessment should be titled with your:
Student ID number, Module code and Assessment ID,
e.g. 1610200 GAC3000 WRIT1
Feedback
Feedback for the assessment will be provided electronically via Turnitin / MS Teams /
Face to Face. Feedback will be provided with comments on your strengths and the
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areas which you can improve. Module tutors give students two types of assessment
feedback: formative, which is given when the student is working on the completion of
an assignment or coursework, and summative, which is given upon completion of the
module. A comprehensive assessment feedback on your performance will be given
after the announcement of the results. (10 Working Days)
Assessment Criteria
Learning outcomes assessed
On successful completion of the module, a student should be able to:
Critically evaluate the strengths and weaknesses of a range of leadership theories
Evaluate alternative models of change and identify barriers to change and its implementation.
Identify cultural and gender issues associated with the leadership and change process.
Identify and evaluate a range of strategies and methods to ensure that change is successfully
implemented and is sustainable.
Identify appropriate tools and techniques to aid the planning, implementing and evaluation of
change.
Marking/Assessment Criteria
Task
No.
Marks
Allocated
Description
Introduction
a. A discussion of the importance of change management from the viewpoint
1.
15
of the given case and link it to today’s business environment (10 marks).
b. Evaluation of the lessons learned by the business organisations from the
COVID-19 situation (5 marks).
Content and Analysis
a. Assessing the effects of the environmental factors on the business
organisations and identifying areas of future risks (10 marks).
b. Development of change plans and strategies to protect your employees and
2.
customers from future similar situations and improve the organisation’s
ability to respond quickly and successfully (15 marks).
80
c. Critical analysis of how to prepare, conduct, and implement the change using
Kurt Lewin’s model of change to achieve success in the operation of business
organisations (25 marks)
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d. Critical discussion of the role of the leaders in the business institution in
implementing the change and critical analysis of how their roles will change
under the expected situation (10 marks).
e. A Discussion and evaluation of the role of communication during the change
process. In addition, discuss the risks that employees and customers may
encounter and their possible solutions. (15 marks)
Conclusion
3.
a. Draw the conclusion from the analyses (10 marks)
10
Total
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100
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AY: 2023-24 / 1st Semester
Marking Criteria/Rubrics
Introduction (15 marks)
A discussion of the
importance of change
management from the
viewpoint of the given case
and link it to today’s
business environment (10
marks).
0
No
Answer
No
answer
was
given or
a totally
irrelevant
answer.
Evaluation of the lessons
learned by the business
organisations from the
COVID-19 situation (5
marks).
Assessing the effects of
the environmental factors
on the business
organisations and
identifying areas of future
risks (10 marks)
No
answer
was
given or
a totally
irrelevant
answer.
20
30
40
50
60
70
80
100
Very Poor
An attempt to
answer the basic
requirements of
the task but lacks
clarity; very poor
understanding of
the importance of
change
management in
today’s business
environment;
unclear
discussion of the
lessons learned
from COVID-19
situation.
Poor
Poor
understanding of
the importance of
change
management in
today’s business
environment; poor
discussion of the
lessons learned
from COVID-19
situation.
Satisfactory
Basic
understanding of
the importance of
change
management in
today’s business
environment;
limited discussion
of the lessons
learned from
COVID-19
situation.
Good
Good
understanding of
the importance of
change
management in
today’s business
environment;
good discussion
of the lessons
learned from
COVID-19
situation.
Very Good
Very good
understanding of
the importance of
change
management in
today’s business
environment; v.
good discussion
of the lessons
learned from
COVID-19
situation.
Excellent
Excellent
understanding of
the importance of
change
management in
today’s business
environment;
Excellent
discussion of the
lessons learned
from COVID-19
situation.
Outstanding
Outstanding
understanding of
the importance of
change
management in
today’s business
environment;
outstanding
understanding of
the lessons learned
from COVID-19
situation.
Exceptional
Exceptional
understanding of the
importance of change
management in
today’s business
environment;
Exceptional
understanding of the
lessons learned from
COVID-19 situation.
An attempt to
judge the
environmental
factors but no
originality;
appraisal of
arguments with
no pros and cons;
the future risks
were not
addressed nor
highlighted.
Poor judgement of
the environmental
factors with no
originality;
appraisal of
arguments with no
pros and cons;
very limited
consideration of
the future risks that
might affect the
organisation.
Basic judgement
of the
environmental
factors with
limited originality;
appraisal of
arguments
provides limited
pros and cons;
limited
consideration of
future risks that
might affect the
organisation.
Good judgement
of the
environmental
factors with
originality;
appraisal of
arguments
provides pros
and cons;
consideration of
future risks that
might affect the
organisation.
Very good
judgement of the
environmental
factors with
perception and
originality;
appraisal of
arguments
provide valid pros
and cons;
consideration of
future risks that
might affect the
organisation.
Excellent
judgement of the
environmental
factors with a high
degree of
perception and
originality;
appraisal of
arguments to
provide strong and
valid pros and
cons; consideration
of future risks that
might affect the
organisation.
Outstanding
judgement of the
environmental
factors with a high
degree of
perception and
originality;
appraisal of
arguments to
provide strong and
valid pros and
cons; consideration
of future risks that
might affect the
organisation.
Exceptional
judgement of the
environmental factors
with a high degree of
perception and
originality; appraisal
of arguments
provides strong and
valid pros and cons;
critique of theories
and concepts
supported by relevant
details; consideration
of future risks that
might affect the
organisation.
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Development of change
plans and strategies to
protect your employees
and customers from future
similar situations and
improve the organisation’s
ability to respond quickly
and successfully (15
marks).
No
answer
was
given or
a totally
irrelevant
answer.
An attempt to
answer the basic
requirements of
the task but lacks
clarity; very poor
comprehension of
change models,
theories, and
concepts; unable
to relate the
change theories
and concepts to
other fields of
study.
Poor
understanding of
change models,
theories, and
concepts; unable to
relate the change
theories and
concepts to other
fields of study;
Poorly relate the
change theories
and concepts to
other fields of
study.
Basic
understanding of
the theories and
concepts; ability
to relate the
theories and
concepts;
basically, relate
the change
theories and
concepts to other
fields of study.
Good
understanding of
the theories and
concepts; ability
to relate the
theories and
concepts; relate
the change
theories and
concepts to other
fields of study
well.
Very good
understanding of
the theories and
concepts in
relation to the
assessment;
ability to relate the
theories and
concepts; Very
good relate the
change theories
and concepts to
other fields of
study in a good
way.
Excellent
understanding and
comprehension of
the theories and
concepts related to
the assessment;
Excellent ability to
relate the theories
and concepts to
other fields of
study;
Outstanding
understanding and
comprehension of
the theories and
concepts related to
the assessment;
Outstanding ability
to relate the
theories and
concepts to other
fields of study;
Exceptional
understanding and
comprehension of the
theories and concepts
related to the
assessment;
Exceptional ability to
relate the theories
and concepts to other
fields of study;
Critical analysis of how to
prepare, conduct, and
implement the change
using Kurt Lewin’s model
of change to achieve
success in the operation of
business organisations (25
marks)
No
answer
was
given or
a totally
irrelevant
answer.
An attempt to
examine the case
but no originality;
very poor
organisation of
ideas; very poor
analysis of
arguments; no
details and
evidence; no
change theories
used to address
the issue; the
roles were not
analysed
correctly.
Poor examination
of the case with no
originality; ideas
are not organised;
poor analysis of
arguments; very
limited concepts
with no relevant
evidence; limited
theories to address
issues.
Basic examination
of the case with
limited originality;
ideas not properly
organised; basic
analysis with
limited
arguments;
compare-contrast
concepts with
limited details and
evidence; limited
use of theories to
address issues.
Good
examination of
the case with
originality;
organised ideas;
organised
arguments;
comparecontrast
concepts
supported by
details;
distinguish
theories to
address issues.
Very good
examination of the
case with
perception and
originality;
organised
thoughts and
ideas; analysis
displays
organised
arguments;
compare-contrast
and differentiation
of concepts
supported by
relevant details;
distinguish
theories with
evidence to
address issues.
Excellent
examination of the
case with a high
degree of
perception and
originality; highly
organised thoughts
and ideas; analysis
displays a strong
and well-organised
argument;
compare-contrast
and differentiation
of concepts
supported by
relevant details and
evidence;
distinguish relevant
theories with
related evidence to
address issues.
Outstanding
examination of the
case with a high
degree of
perception and
originality; highly
organised thoughts
and ideas; analysis
displays a strong
and well-organised
argument;
compare-contrast
and differentiation
of concepts
supported by
relevant details and
evidence;
distinguish relevant
theories with
related evidence to
address issues.
Exceptional
examination of the
case with a high
degree of perception
and originality; highly
organised thoughts
and ideas; analysis
displays a strong and
well-organised
argument; comparecontrast and
differentiation of
concepts supported
by relevant details
and evidence;
distinguish relevant
theories with related
evidence to address
issues.
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Critical discussion of the
role of the leaders in the
business institution in
implementing the change
and critical analysis of how
their roles will change
under the expected
situation (10 marks).
A Discussion and
evaluation of the role of
communication during the
change process. In
addition, discuss the risks
that employees and
customers may encounter
and their possible
solutions. (15 marks)
Version 2
No
answer
was
given or
a totally
irrelevant
answer.
An attempt to
answer the basic
requirements of
the task but lacks
clarity; highly
irrelevant ideas
and concepts;
highly irrelevant
materials which
reflect very
limited subject
knowledge.
Poor discussion of
the assessment
task; irrelevant
ideas and
concepts; irrelevant
materials, which
reflects very limited
subject knowledge.
A basic
discussion of the
assessment task;
limited ideas and
concepts; limited
use of relevant
materials, which
reflects limited,
subject
knowledge.
Good discussion
of points in the
assessment,
relevant ideas,
and relevant
materials reflect
subject
knowledge.
Very good
discussion of the
points in the
assessment task;
relevant ideas and
concepts; relevant
materials reflect
thoroughness of
subject.
An excellent
discussion of the
main points in the
assessment task,
highly relevant
ideas and
concepts, and
excellent
presentation of
relevant materials,
which reflects
thoroughness of
subject knowledge.
Outstanding
discussion of the
main points in the
assessment task;
highly relevant
ideas and
concepts;
outstanding
presentation of
relevant materials,
which reflects
thoroughness of
subject knowledge.
Exceptional
discussion of the
main points in the
assessment task;
highly relevant ideas
and concepts;
exceptional
presentation of
relevant materials,
which reflects
thoroughness of
subject knowledge.
No
answer
was
given or
a totally
irrelevant
answer.
An attempt to
answer the basic
requirements of
the task but lacks
clarity; very poor
comprehension of
the
communication
process and
risks; unable to
relate the
theories and
concepts to other
fields of study;
attempt to judge
the
communication
process but no
originality;
appraisal of
arguments with
no pros and cons;
no consideration
of the risks that
the employees
and the
customers; no
solutions raised
in the
assessment task.
Poor
understanding of
the communication
process and risks;
inability to relate
the theories and
concepts to other
fields of study;
Poor judgement of
the communication
process with no
originality;
appraisal of
arguments with no
pros and cons;
very limited
consideration of
the risks that the
employees and the
customers; very
limited solutions
raised in the
assessment task
Basic
understanding of
the
communication
process and risks;
ability to relate the
theories and
concepts; Basic
judgement of the
communication
process with
limited originality;
appraisal of
arguments
provide limited
pros and cons;
limited
consideration of
the risks that the
employees and
the customers;
limited solutions
raised in the
assessment task.
Good
understanding of
the
communication
process and
risks; ability to
relate the
theories and
concepts; good
judgement of the
communication
process with
originality;
appraisal of
arguments
provide pros and
cons;
consideration of
the risks that the
employees and
the customers;
solutions raised
in the
assessment task.
Very good
understanding of
the
communication
process and risks
in relation to the
assessment;
ability to relate the
theories and
concepts; very
good judgement
of the
communication
process with
perception and
originality;
appraisal of
arguments
provide valid pros
and cons;
consideration of
the risks that the
employees and
the customers;
solutions to
problems raised in
the assessment
task.
Excellent
understanding and
comprehension of
the communication
process and risks
related to the
assessment; ability
to relate the
theories and
concepts to other
fields of study;
excellent
judgement of the
communication
process with a high
degree of
perception and
originality;
appraisal of
arguments provide
strong and valid
pros and cons;
consideration of the
risks that the
employees and the
customers;
solutions to
problems and
issues raised in the
assessment task.
Outstanding
understanding and
comprehension of
the communication
process and risks
related to the
assessment; ability
to relate the
theories and
concepts to other
fields of study;
outstanding
judgement of the
communication
process with a high
degree of
perception and
originality;
appraisal of
arguments provide
strong and valid
pros and cons;
consideration of the
risks that the
employees and the
customers;
solutions to
problems and
issues raised in the
assessment task.
Exceptional
understanding and
comprehension of the
communication
process and risks
related to the
assessment; ability to
relate the theories
and concepts to other
fields of study;
exceptional
judgement of the
communication
process with a high
degree of perception
and originality;
appraisal of
arguments provide
strong and valid pros
and cons;
consideration of the
risks that the
employees and the
customers; solutions
to problems and
issues raised in the
assessment task.
Page 10 of 16
Conclusion and
Recommendations (10
marks)
Key points and reasons
are identified during the
critical evaluation (5
marks)
Recommendations (5
marks)
Version 2
No
answer
was
given or
a totally
irrelevant
answer.
An attempt to
identify the Key
points and
reasons raised
during the critical
evaluation; Very
poor
recommendations
weak identify the
Key points and
reasons raised
during the critical
evaluation; weak
recommendations
basic
identification of
the Key points
and reasons
raised during the
critical evaluation;
satisfactory
recommendations
Page 11 of 16
Good
identification of
the Key points
and reasons
raised during the
critical
evaluation; good
recommendation
Very good
identification of
the Key points
and reasons
raised during the
critical evaluation;
Very good
recommendations
Excellent
identification of the
Key points and
reasons raised
during the critical
evaluation;
Excellent
recommendations
Outstanding
identification of the
Key points and
reasons raised
during the critical
evaluation;
Outstanding
recommendations
Exceptional
identification of the
Key points and
reasons raised during
the critical evaluation;
Exceptional
recommendations
Further Information
Who can answer questions about my assessment?
Questions about the assessment should be directed to the staff member who has set the task/assessment
brief. This will usually be the Module tutor. They will be happy to answer any queries you have.
Referencing and independent learning (Not applicable for Examination)
Please ensure you reference a range of credible sources, with due attention to the academic literature in
the area. The time spent on research and reading from good quality sources will be reflected in the quality
of your submitted work.
Remember that what you get out of university depends on what you put in. Your teaching sessions typically
represent between 10% and 30% of the time you are expected to study for your degree. A 20-credit module
represents 200 hours of study time. The rest of your time should be taken up by self-directed study.
Unless stated otherwise you must use the HARVARD referencing system. Further guidance on referencing
can be found in the on Moodle. Correct referencing is an easy way to improve your marks and essential in
achieving higher grades on most assessments.
Technical submission problems (Not applicable for Examination)
It is strongly advised that you submit your work at least 24 hours before the deadline to allow time to
resolve any last minute problems you might have. If you are having issues with IT or Turnitin you should
contact the IT Helpdesk on (+968) 92841521/ 92841217. You may require evidence of the Helpdesk call if
you are trying to demonstrate that a fault with Turnitin was the cause of a late submission.
Mitigating circumstances
Short extensions on assessment deadlines can be requested in specific circumstances. If you are
encountering particular hardship which has been affecting your studies, then you may be able to apply for
mitigating circumstances. This can give the teachers on your programme more scope to adapt the
assessment requirements to support your needs. Mitigating circumstances policies and procedures are
regularly updated. You should refer to your Academic Advisor for information on extensions and mitigating
circumstances.
Unfair academic practice
Cardiff Met takes issues of unfair practice extremely seriously. The University has procedures and
penalties for dealing with unfair academic practice. These are explained in full in the University’s Unfair
Practice regulations and procedures under Volume 1, Section 8 of the Academic Handbook. The Module
Leader reserves the right to interview students regarding any aspect of their work submitted for
assessment.
Types of Unfair Practice, include:
Plagiarism, which can be defined as using without acknowledgement another person’s words or ideas and
submitting them for assessment as though it were one’s own work, for instance by copying, translating from
one language to another or unacknowledged paraphrasing. Further examples include:
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Use of any quotation(s) from the published or unpublished work of other persons, whether published in
textbooks, articles, the Web, or in any other format, where quotations have not been clearly identified
as such by being placed in quotation marks and acknowledged.
Use of another person’s words or ideas that have been slightly changed or paraphrased to make it look
different from the original.
Summarising another person’s ideas, judgments, diagrams, figures, or computer programmes without
reference to that person in the text and the source in a bibliography/reference list.
Use of assessment writing services, essay banks and/or any other similar agencies (NB. Students are
commonly being blackmailed after using essay mills).
Use of unacknowledged material downloaded from the Internet.
Re-use of one’s own material except as authorised by your degree programme.
Collusion, which can be defined as when work that that has been undertaken with others is submitted and
passed off as solely the work of one person. Modules will clearly identify where joint preparation and joint
submission are permitted, in all other cases they are not.
Fabrication of data, making false claims to have carried out experiments, observations, interviews or other
forms of data collection and analysis, or acting dishonestly in any other way.
How is my work graded?
Gulf College uses Cardiff Metropolitan University’s Generic Band Descriptors (GBD), in conjunction with
programme-specific and/or assessment-specific descriptors that are developed in accordance with the
principles underpinning the generic descriptors, as a reference in marking student work outputs. This is to
ensure that marking is consistent across all Cardiff Met students’ work, including the work outputs of
students in Gulf College.
Assessment marking undergoes a meticulous process to make sure that it is fair and truly reflects the
performance of students in their modules. Marking of work at each level of Cardiff Met degree programmes
are benchmarked against a set of general requirements set out in Cardiff Met’s Guidance on Assessment
Marking. https://www.cardiffmet.ac.uk/registry/academichandbook/Documents/AH1_04_03.pdf
To find out more about assessments and key academic skills that can have a significant impact on your
marks, download and read your Module Handbook from Moodle and your Programme Handbook from the
college website.
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