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Leadership & Organization
Part A: Question & Answer based 1,500 words (+/- 10) Answer the following questions in detail
with examples as applicable: (Marks 90) a. As a CEO of large organization in UAE in the
Healthcare sector, what are the leadership qualities that would be required (minimum of five)?
Explain each of them providing examples. b. As a GM in a large private clinic in UAE, which three
leadership styles would you use and why? Give examples. c. You are an operations manager in a
public hospital, and you have seven difficult people that you need to co- operate with. What
strategies would you use? Give examples? d. Why is emotional intelligence an important quality,
to be a successful leader, especially in this current time (2021)? e. Why Mr. Steve Jobs is
considered as a great leader? What qualities did he implement? Give examples Part B: Case
Study based 2000 words (+/- 10%). As the GM of “AAA Healthcare LLC” you are responsible of
925 full time employees. Due to COVID-19 since March 2020, you have been using your
leadership skills in making changing in a short time. In June 2021, you have determined that the
performance of employees has decreased by 65%. All employees are currently vaccinated,
however, due to the different COVID-19 strains, you noticed 25% of employees have reported to
be physically ill in the past one month (May to June 2021). In addition, you have conducted
some research and determined that your employees had the following concerns: ➢ Company
will go through liquidation ➢ Major changes conducted in a short time ➢ Working remotely ➢
Fear and anxiety ➢ Uncertainty of the future ➢ Exhaustion (mentally, physically & spiritually)
➢ Salary cuts 4 ➢ Financial difficulties ➢ Family problems/ divorce / family violence ➢ Illness –
Covid-19 In addition, as the GM of “AAA Healthcare LLC” you have 38 difficult project managers
(9 females and 12 males) employees that you need to deal with immediately. ➢ 11 females and
7 males: These employees are very demanding & want their ways. They meet their KPI’s and
great with customers. You had a lot of complaints from their colleagues about their bad
attitudes. ➢ 2 female and 9 males: Likes to argue always, even when they are in the wrong. A
lot mistakes in their construction work and they are not meeting KPIs. ➢ 2 females and 7 males:
Like to give orders and delegate their work to others. However, they do very little work and
socialise at work. Likes to be in authority and takes credit of others. Finally, you been instructed
by the CEO, to reduce overhead costs by 27% from June 2021 by any means. Questions: 1. As a
leader what leadership qualities would you use to increase employee’s performance? 2. What
leadership styles would you use with these difficult 38 employees? Why? 3. What are the
change strategies that you would conduct for improvements? Why? 4. What are the strategic
thinking and tools that you would use to make these changes swiftly and successfully? 5. What
strategies would you use to ensure that the strategies that you have selected are effective and
efficient? 6. What recommendations would you provide to the CEO for this company? Why?
Leadership & Organization
Part A: Question & Answer based 1,500 words (+/- 10) Answer the following questions in detail
with examples as applicable: (Marks 90) a. As a CEO of large organization in UAE in the
Healthcare sector, what are the leadership qualities that would be required (minimum of five)?
Explain each of them providing examples. b. As a GM in a large private clinic in UAE, which three
leadership styles would you use and why? Give examples. c. You are an operations manager in a
public hospital, and you have seven difficult people that you need to co- operate with. What
strategies would you use? Give examples? d. Why is emotional intelligence an important quality,
to be a successful leader, especially in this current time (2021)? e. Why Mr. Steve Jobs is
considered as a great leader? What qualities did he implement? Give examples Part B: Case
Study based 2000 words (+/- 10%). As the GM of “AAA Healthcare LLC” you are responsible of
925 full time employees. Due to COVID-19 since March 2020, you have been using your
leadership skills in making changing in a short time. In June 2021, you have determined that the
performance of employees has decreased by 65%. All employees are currently vaccinated,
however, due to the different COVID-19 strains, you noticed 25% of employees have reported to
be physically ill in the past one month (May to June 2021). In addition, you have conducted
some research and determined that your employees had the following concerns: ➢ Company
will go through liquidation ➢ Major changes conducted in a short time ➢ Working remotely ➢
Fear and anxiety ➢ Uncertainty of the future ➢ Exhaustion (mentally, physically & spiritually)
➢ Salary cuts 4 ➢ Financial difficulties ➢ Family problems/ divorce / family violence ➢ Illness –
Covid-19 In addition, as the GM of “AAA Healthcare LLC” you have 38 difficult project managers
(9 females and 12 males) employees that you need to deal with immediately. ➢ 11 females and
7 males: These employees are very demanding & want their ways. They meet their KPI’s and
great with customers. You had a lot of complaints from their colleagues about their bad
attitudes. ➢ 2 female and 9 males: Likes to argue always, even when they are in the wrong. A
lot mistakes in their construction work and they are not meeting KPIs. ➢ 2 females and 7 males:
Like to give orders and delegate their work to others. However, they do very little work and
socialise at work. Likes to be in authority and takes credit of others. Finally, you been instructed
by the CEO, to reduce overhead costs by 27% from June 2021 by any means. Questions: 1. As a
leader what leadership qualities would you use to increase employee’s performance? 2. What
leadership styles would you use with these difficult 38 employees? Why? 3. What are the
change strategies that you would conduct for improvements? Why? 4. What are the strategic
thinking and tools that you would use to make these changes swiftly and successfully? 5. What
strategies would you use to ensure that the strategies that you have selected are effective and
efficient? 6. What recommendations would you provide to the CEO for this company? Why?
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