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Assignment Instructions
The purpose of this assignment is to develop a high-level project plan consisting of the planning
and analysis phases in the systems development life cycle (SDLC).
Using the corporate description you have been working with throughout the course, develop a
project plan for the planning and analysis phases of the systems development life cycle (SDLC).
The corporate description that I have been working on is XS11 Aerospace Engineering.
For the planning phase, construct an Excel spreadsheet that lists all of the required activities.
In a 1,250-1,500 word project plan, ensure the following details are provided for the respective
SDLC phases.
Phase 1: Planning
Construct an Excel spreadsheet that lists all of the required activities.
1.
2.
3.
4.
5.
6.
Define the systems being implemented.
Briefly identify the business and summarize the business services/products.
Define the emerging technology to be implemented.
Describe the SCM and CRM technologies being implemented.
List the IT Systems used with ERP.
List the database needs for effective analytic processing (databases, data warehouses,
data marts, etc.).
7. Explain the systems needed for the B2B and B2C implementation (e.g., websites,
transaction processing systems).
8. Explain the scope of the project including an overview of the various stages of
implementation, and identify the outcome of this implementation (e.g., various
information systems to support B2C, B2B, ERP, DSS).
9. Using the required activities outlined on the Excel spreadsheet, briefly explain what tasks
need to be completed and who will accomplish the set tasks.
Phase 2: Analysis
1. you created a rough draft of the e-commerce solution for your selected e-commerce
model. Using the rough draft Include final revision of the e-commerce solution plan into
Phase 2: Analysis.
I uploaded the rough draft in a word document named “E-Commerce Solution Rough
Draft”.
2. Describe the business requirements that the implementation of the information systems
must achieve by placing the requirements in bulleted statements that describe business
and customer expectations. Each information system implementation (e.g., B2C, B2B, ERP,
DSS, analytics, emerging technology) must have a minimum of two business requirements.
3. Provide a high-level order of priority for the identified business requirements. Order the
business requirements from most important (required) to least important (i.e., if time and
cost overruns occur, these requirements can be dropped).
Executive Summary
In one or two paragraphs, explain how this project will help the business do the following:
1.
2.
3.
4.
Achieve a competitive advantage.
Manage the five forces.
Support the run-grow-transform (RGT) framework direction of the business.
Meet customer needs (e.g., level of service, quality of product, improved experience).
Focus on making the summary concise and precise so that upper management can read and
understand the project easily.
General Requirements
Submit the Excel spreadsheet and project plan.
Benchmark – Business Process Modeling
Optimizing Supply Chain Management for XS11 Aerospace Engineering
In the field of aerospace engineering, an effective and customer oriented SCM technique is
crucial to ensuring that quality products are delivered following set standards. XS11 Aerospace
Engineering endeavors to achieve this by utilizing the latest technology, suitable partnerships,
and a thorough procedure from an order placement point of view as well as a receipt (XS
5AeroSpace Eng, 2024).
Customer Order to Customer Receipt Process
The intricate journey from customer order to customer receipt at XS11 Aerospace
Engineering involves a well-defined set of steps.
1. Customer Order Placement: However, customers can place orders from various channels
such as the company’s website and email or by telephone. These orders describe critical
elements in flows such as the parts’ specifications, quantity demand, and delivery
schedules (XS11 Aerospace Engineering 2024).
2. Order Processing: When the order is received, it is subjected to a thorough verification by
the administrative department. This includes verifying part availability and creating a
purchase order. Later on, this purchase order is passed forward to the engineering and
manufacturing divisions for subsequent activity (XS11 Aerospace Engineering 2024).
3. Engineering and Design: The engineering division equipped with state-of-the-art
computer-aided design (CAD) software continues to play an important role in converting
customer needs into specifications. The manufacturing stage is preceded by in-depth
scrutiny and approval of these designs by the customer (XS11 Aerospace Engineering,
2024).
4. Manufacturing and Assembly: The Manufacturing Division starts the manufacturing
process based on the approved design. The raw materials are obtained from good
suppliers and the manufacturing process strictly follows specifications. Throughout the
phases, strict quality assurance inspections are established to abide by industry standards
(XS11 Aerospace Engineering, 2024).
5. Packaging and Shipping: After manufacturing and inspection, the parts are strictly
packaged for safe transportation. The shipping department undertakes the responsibility
of coordinating this delivery to the customer’s specification location (XS11 Aerospace
Engineering, 2054).
6. Customer Receipt: After receipt of the delivered parts, customers perform a thorough
inspection looking for defects or inconsistencies. Provided the parts meet the
specifications, customers accept delivery and move on to payment procedures (XS11
Aerospace Engineering, 2024).
Optimization of Supply Chain Activities
XS11 Aerospace Engineering prioritizes the optimization of supply chain activities through the
implementation of key strategies: Technology and Automation: Using sophisticated technologies
like enterprise resource planning (ERP) systems, CAD software, and robotic scanning systems
consolidates and computerizes numerous supply chain activities with the primary objective of
improving efficiency as well as accuracy (XS11 Aerospace Engineering 2024).
The second strategy is Strategic Partnerships: To maintain reliability and accuracy as well as
efficiency in terms of cost, XS11 Aerospace Engineering enters into strategic partnerships with
suppliers, logistics providers supplies by other, and technology vendors (XS 724).
Data Analytics: Data is collected and analyzed throughout the whole supply chain, highlighting
inefficiencies that streamline inventory management, and ensuring continual customer service
improvement (XS11 Aerospace Engineering 2024).
Another strategy is Continuous Improvement: By ingraining a culture of continuous
improvement, XS11 Aerospace Engineering can help pinpoint bottlenecks and eliminate them
while reducing lead times in the supply chain.
Automation and Employee Involvement
In XS11 Aerospace Engineering, the SCM approach is purposely designed to find an
optimal level between automation and employees’ involvement recognizing that they share some
unique strengths. In the field of engineering and designing, monotonous activities are easily
automated making it possible for engineers as well as designers to use their capabilities in
transforming customer requirements into detailed specifications producing creative designs
(XS11 Aerospace Engineering-2024).
Quality assurance procedures are smoothly linked with automation; this implies that
quality assurance personnel is an important player. A team of highly specialized specialists
carries out comprehensive inspections at different stages of production so that strict quality
standards can be maintained to ensure the delivery of high-quality products.
The customer support element includes the active involvement of sales reps and customer
service representatives. While some tasks can be done automatically, they continue to serve as
key players in the interaction with customers throughout order fulfillment. They collect
requirements, answer questions, and then supply support to ensure a smooth experience for the
customer (XS11 Aerospace Engineering. 2024).
Holistic operations in the field of supply chain management are managed by the profession
known as a supply chain manager. These people play a critical role in managing supplier
relationships, achieving optimal inventory levels, and ensuring timely delivery of products that
meet customer expectations. However, their participation is not limited to automation but also
includes strategic decisions as well as stakeholder relationships that constitute the larger scheme
of things in the Supply Chain context (XS11 Aerospace Engineering 2024).
This integrated approach reflects XS11 Aerospace Engineering’s commitment to using
automation when necessary while acknowledging the under-valuable nature of human
knowledge and interaction in strategic supply lines. By bringing the advantages of automation
and employee participation together, XS11 Aerospace Engineering seeks to create a balanced
supply chain that addresses what is needed for customer satisfaction in terms of leadership within
this industry.
Conclusion
In embracing a customer-centric SCM approach, harnessing technology and automation,
and fostering a culture of continuous improvement, XS11 Aerospace Engineering is poised to
deliver high-quality products and services efficiently and promptly. This commitment to
excellence solidifies the company’s position in the aerospace engineering industry, ensuring
customer satisfaction and sustainable growth (XS11 Aerospace Engineering, 2024).
References
XS11 Aerospace Engineering. (2024). Optimizing Supply Chain Management for CustomerCentric Excellence. Retrieved from https://www.xs11.com/about-us/
Part 2
Strategies for Aligning with Current Emerging Technologies
The proper fusion of new technologies in the field of aerospace engineering is crucial as far
as success and sustainability are concerned. XS11 Aerospace Engineering understands the great
impact of absorbing its activities in futuristic technologies. This involves the use of CRM
systems and the integration of different business systems like SCM, and ERP. This strategic
maneuver is aimed at increasing customer satisfaction, improving operational efficiency, and
gaining a competitive advantage in the aerospace sector (Laudon & Laudon, 2018).
Customer Relationship Management (CRM) System
The goal that drives the introduction of a CRM system to XS11 Aerospace Engineering is
quite clear – to improve customer satisfaction and loyalty through personalized efficient service
(Laudon& Laudon, 2018). The CRM system will be able to gather an extensive array of data on
customer interactions, from contact information, purchase record service records preference, and
feedback. The data is rich in a wide variety of ways and it will effectively be used to the benefit
of this organization.
The CRM system allows targeting marketing campaigns where it is possible to segment
customers according to their purchase history, preferences, and feedback using the CRM. This
data-driven approach ensures that marketing efforts are personalized based on individual
customer requirements, leading to the likelihood of engagement and conversion. Moreover, in
the domain of the customer service department. This enables them to address issues swiftly and
effectively, which in turn makes a favourable impression on the customer. In addition to this, the
CRM system becomes a differentiation tool and enables XS11 Aerospace Engineering can stand
out among competitors through exceptional customer services with personalized experiences.
Integration of Business Systems
XS11 Aerospace Engineering will integrate several business systems to ensure smooth data
flow and better operational effectiveness. This integration involves SCM, CRM ERP information
systems budgeting, and marketing among others.
The SCM and CRM integration provides real-time order, inventory level, and delivery
tracking. It improves customer service as up-to-date information is provided on the availability
of products and delivery windows. The ERP system acts as the hub of IT systems integrating
SCM, CRM budgeting, and marketing into a single platform. A centralized view of business data
trends towards better decision-making, and operational efficiency. In addition, the integration of
CRM data with other IT applications makes processes simpler and more economical as well as
increasing productivity. For instance, CRM data can be used to produce marketing reports on
sales performance monitoring and trend identification.
Competitive Advantage and Organizational Sustainability
The introduction of SCM, CRM, and ERP systems provides XS11 Aerospace Engineering
with some strategic advantages. Marketing through the CRM system enables one to track
customer interaction and customer preferences which in turn facilitates personalized, optimally
efficient service, thus enhancing both customers’ satisfaction and loyalty. The consolidation of
business systems helps in simplifying operations, improving data accuracy, and cutting costs.
The single-point focus on all business data from the ERP system helps in better decision-making
and effective strategic planning. In addition, by utilizing customer data and insights XS11
Aerospace Engineering can pinpoint the marketing campaigns effectively in the identification of
new sales opportunities that would again increase sales and profits.
In addition to the strategic goal of using technology for improvement as prescribed by
XS11 Aerospace Engineering, partnering with these emerging technologies also ensures
sustainability in a sector that has rapidly evolved. With the adoption of these innovations, the
organization becomes a visionary player who can meet changing customer needs and industry
standards.
Conclusion
The adoption of emerging technologies including CRM systems and seamless integration
of different business systems is a strategic priority for XS11 Aerospace Engineering. This
progressive approach not only helps improve customer satisfaction and loyalty but also gives
operational efficiency, better decision-making ability as well as a competitive edge in the case of
the Aerospace industry. XS11 Aerospace Engineering supports technologies that create a base for
organizational stability and development in the dynamic technological world.
References
Laudon, K. C., & Laudon, J. P. (2018). Management information systems: Managing the digital
firm (15th ed.). Pearson Education.
Collapse All
Benchmark – Large-Scale Information System Project Plan – Rubric
Planning Spreadsheet (B)
30 points
Criteria Description
Planning Spreadsheet (including required activities, explanation of tasks, and who will
accomplish tasks) (C.4)
5. Excellent
30 points
Planning spreadsheet is extremely thorough and includes numerous details.
4. Good
25.5 points
Planning spreadsheet is complete and includes required details.
3. Satisfactory
22.5 points
Planning spreadsheet is included but lacks required details.
2. Less than Satisfactory
19.5 points
Planning spreadsheet is incomplete or incorrect.
1. Unsatisfactory
0 points
Planning spreadsheet is not included.
© 2024. Grand Canyon University. All Rights Reserved.
E-commerce Solution Plan (B)
45 points
Criteria Description
E-commerce Solution Plan (including evidence of revision) (C6.1)
5. Excellent
45 points
E-commerce solution plan is extremely thorough with clear evidence of revision and all
required elements fully explained and detailed.
4. Good
38.25 points
E-commerce solution plan is complete and includes clear evidence of revision and all
required elements.
3. Satisfactory
33.75 points
E-commerce solution plan is included but lacks evidence of revision or required elements.
2. Less than Satisfactory
29.25 points
E-commerce solution plan is incomplete or incorrect.
1. Unsatisfactory
0 points
E-commerce solution plan is not included.
© 2024. Grand Canyon University. All Rights Reserved.
Business Requirements for Information Systems Implementation
30 points
Criteria Description
Business Requirements for Information Systems Implementation
5. Excellent
30 points
Business requirements for information systems implementation are complete.
4. Good
25.5 points
Business requirements for information systems implementation are mostly included.
3. Satisfactory
22.5 points
Business requirements for information systems implementation are partially included.
2. Less than Satisfactory
19.5 points
Business requirements for information systems implementation are incomplete or
incorrect.
1. Unsatisfactory
0 points
Business requirements for information systems implementation are not included.
© 2024. Grand Canyon University. All Rights Reserved.
Business Requirements Priority
30 points
Criteria Description
Business Requirements Priority
5. Excellent
30 points
Prioritized list of business requirements is extremely thorough and includes substantial
relevant supporting details.
4. Good
25.5 points
Prioritized list of business requirements is complete and includes relevant supporting
details.
3. Satisfactory
22.5 points
Prioritized list of business requirements is included but lacks relevant supporting details.
2. Less than Satisfactory
19.5 points
Prioritized list of business requirements is incomplete or incorrect.
1. Unsatisfactory
0 points
Prioritized list of business requirements is not included.
© 2024. Grand Canyon University. All Rights Reserved.
Executive Summary
60 points
Criteria Description
Executive Summary (including discussion of competitive advantage, five forces, RGT
framework, and customer needs)
5. Excellent
60 points
Executive summary is expertly crafted.
4. Good
51 points
Executive summary is complete, includes relevant explanation and details, and meets
length specification.
3. Satisfactory
45 points
Executive summary is included but lacks explanation and relevant details or exceeds
maximum length specification.
2. Less than Satisfactory
39 points
Executive summary is incomplete or incorrect.
1. Unsatisfactory
0 points
Executive summary is not included.
© 2024. Grand Canyon University. All Rights Reserved.
Thesis Development and Purpose
30 points
Criteria Description
Thesis Development and Purpose
5. Excellent
30 points
Thesis is comprehensive and contains the essence of the paper. Thesis statement makes
the purpose of the paper clear.
4. Good
25.5 points
Thesis is clear and forecasts the development of the paper. Thesis is descriptive and
reflective of the arguments and appropriate to the purpose.
3. Satisfactory
22.5 points
Thesis is apparent and appropriate to purpose.
2. Less than Satisfactory
19.5 points
Thesis is insufficiently developed or vague. Purpose is not clear.
1. Unsatisfactory
0 points
Paper lacks any discernible overall purpose or organizing claim.
© 2024. Grand Canyon University. All Rights Reserved.
Argument Logic and Construction
30 points
Criteria Description
Argument Logic and Construction
5. Excellent
30 points
Clear and convincing argument presents a persuasive claim in a distinctive and compelling
manner. All sources are authoritative.
4. Good
25.5 points
Argument shows logical progression. Techniques of argumentation are evident. There is a
smooth progression of claims from introduction to conclusion. Most sources are
authoritative.
3. Satisfactory
22.5 points
Argument is orderly, but may have a few inconsistencies. The argument presents minimal
justification of claims. Argument logically, but not thoroughly, supports the purpose.
Sources used are credible. Introduction and conclusion bracket the thesis.
2. Less than Satisfactory
19.5 points
Sufficient justification of claims is lacking. Argument lacks consistent unity. There are
obvious flaws in the logic. Some sources have questionable credibility.
1. Unsatisfactory
0 points
Statement of purpose is not justified by the conclusion. The conclusion does not support
the claim made. Argument is incoherent and uses noncredible sources.
© 2024. Grand Canyon University. All Rights Reserved.
Mechanics of Writing (includes spelling, punctuation, grammar, and language
use)
Criteria Description
Mechanics of Writing (includes spelling, punctuation, grammar, and language use)
5. Excellent
30 points
The writer is clearly in command of standard, written, academic English.
4. Good
25.5 points
Prose is largely free of mechanical errors, although a few may be present. The writer uses
a variety of effective sentence structures and figures of speech.
3. Satisfactory
22.5 points
Some mechanical errors or typos are present, but they are not overly distracting to the
reader. Correct and varied sentence structure and audience-appropriate language are
employed.
2. Less than Satisfactory
19.5 points
Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language
choice (register) or word choice are present. Sentence structure is correct but not varied.
1. Unsatisfactory
0 points
Surface errors are pervasive enough that they impede communication of meaning.
Inappropriate word choice or sentence construction is employed.
© 2024. Grand Canyon University. All Rights Reserved.
30 points
Documentation of Sources
15 points
Criteria Description
Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate
to assignment and style)
5. Excellent
15 points
Sources are completely and correctly documented, as appropriate to assignment and style,
and format is free of error.
4. Good
12.75 points
Sources are documented, as appropriate to assignment and style, and format is mostly
correct.
3. Satisfactory
11.25 points
Sources are documented, as appropriate to assignment and style, although some
formatting errors may be present.
2. Less than Satisfactory
9.75 points
Documentation of sources is inconsistent or incorrect, as appropriate to assignment and
style, with numerous formatting errors.
1. Unsatisfactory
0 points
Sources are not documented.
Total 300 points
© 2024. Grand Canyon University. All Rights Reserved.
1
E-Commerce Solution Rough Draft
The XS11 Aerospace Engineering understands that due to the volatile nature and dynamic
requirements of the aerospace industry, the traditional approach to maintaining a competitive
edge may not be practical. The company values its ability to respond to the industry’s evolving
demands and be innovative to stay ahead. As aerospace technology evolves and market trends
change, there is a huge demand for improved efficiency, teamwork, and streamlining
procurement processes from the industry players. XS11 Aerospace Engineering, in the wake of
this, is geared towards putting in place a world-class e-commerce plan structured around the
business-to-business (B2B) model. This project indicates the organization’s forward-looking
strategy of applying digital technologies to deliver more efficient and customer-centric services,
improve operational management, and deepen collaboration with business partners and
customers.
Customers, Vendors, or Service Providers
XS11 Space Systems Engineering provides services to customers from spacecraft
manufacturers to the space industry. Such organizations must obtain components of aerospace
machinery specially and precisely designed to meet the almost impossible requirements set by
aerospace vehicles. XS11 builds alliances with factories for the supplies of raw materials,
technologically sophisticated machines, testing equipment and logistics that constitute the
backbone of operations in the aerospace sector. This collaboration network allows the
2
manufacturers and innovation sector in the aerospace base to access first-rate sources. Under the
guidance of catering to various needs of its customer base and forming strategic partnerships
with important players in the sector, XS11 Aerospace Engineering sets the pace in providing the
best in aerospace engineering and manufacturing.
Product or Service Category
XS11 Aerospace Engineering’s e-commerce platform is very potent to service all the
stringent requirements of the aerospace sector by concentrating on the on-demand components
significant for spacecraft and aerospace vehicles. The platform is tailored for a broad range of
products in leading categories, such as rocket propulsion systems, structural elements, avionics
and control systems, thermal management components, and payload systems. XS11, with its
extensive experience in aerospace design and manufacturing, will be used to make the ecommerce solution, which conveniently allows companies conducting business in the aerospace
sector to use a procurement channel. Centered on precision engineering and customization, the
technology enables clients to access cutting-edge aerospace technologies and simplify their
procurement struggles (Mononen, 2020) . Using this e-commerce initiative, XS11 Aerospace
Engineering ensures the continuance of its activities. It contributes to the industry’s evolution
through innovation, improved efficiency and high quality, thus being a reliable business partner
of aerospace enterprises worldwide.
Marketing Mix, Relationships, and E-marketplaces
XS11 Aerospace Engineering marketing activities aim to increase patronage by using a
market mix approach consisting of four elements – product, price, promotion, and place. The
3
enterprise will reap from its knowledge in the industry and established track record in providing
safe, affordable engineering services. The firm will pull on its expertise and strong reputation to
expand its customer partnerships among current and potential ones. Additionally, the company
will use the major e-marketplaces custom-made for the aerospace industry to showcase its goods
and services. Aeroxchange and ILSmart will help XS11 build the communication network within
the industry and their specified partners and customers. This strategy offers huge advantages to
the business as the aerospace industry largely works on processes, suppliers and business
relationships.
E-commerce Trend Driving Profitability
Next year, we will introduce a predictive and observational analytics XS11 tool for
demand forecasting and inventory planning. The particular research publications of McKinsey &
Company supply evidence that businesses benefit from using predictive analytics capabilities by
having balanced inventory levels, preventing stock out, and increasing the order fulfilment rate,
which results in cost savings and high customer satisfaction (Kwak, 2019). The production of the
parts or components can be estimated by data analysis tools in XS11, and the sequence of
manufacturing operations can be created. Such an approach aims to avoid the crisis. Thus,
increasing the efficiency of the business operation both in the short term and before the client’s
reaction can be improved. The result of this will be higher profits for the business.
Safeguards to Mitigate Customer Loss Risk
XS11 Aerospace Engineering loses customers, and safeguards will be different as ways to
contain the problem. The industry will apply the best practices, and the research will be done on
customers’ movement. Firstly, the company will focus on data protection methods such as
4
sufficient encryption techniques and secured payment gateways to ensure customers’ data is
protected and secure during data transactions (Almohaimmeed, 2019). Furthermore, XS11 is
keen on developing real-time stock tracking and communication channels to provide clarity and
smooth customer communication. Besides, customer support processes should be facilitated via
active mechanisms of proactive customer support such as live chat and AI-powered chatbots,
which must provide instant responses to inquiries and concerns, improving the customer
experience (Lamrhari et al., 2022). Also, XS11 will start building the system for collecting
customer feedback to refine and keep improving the e-commerce platform by user perception.
The company XS11 Aerospace Engineering found these safeguards to establish long-term
customer relationships and maintain its advantage in the aerospace industry.
The developed e-commerce model for XS11 Aerospace Engineering applies a customeroriented approach based on industry experience, strategic collaboration, and the employment of
cutting-edge technologies that can help our business scale up and generate profit in the dynamic
aerospace market. Employing a host of efficient marketing strategies, predictive analysis, and
strong safeguards, XS11 is set to take over as the leading supplier of bespoke components and
solutions for the aerospace industry while satisfying the dynamic prospects of customers.
References
Almohaimmeed, B. (2019). Pillars of customer retention: an empirical study on the influence of
customer satisfaction, customer loyalty, customer profitability on customer retention.
Serbian Journal of Management, 14(2). https://doi.org/10.5937/sjm14-15517
Kwak, J. K. (2019). Analysis of Inventory Turnover as a Performance Measure in Manufacturing
Industry. Processes, 7(10), 760. mdpi. https://doi.org/10.3390/pr7100760
Lamrhari, S., Ghazi, H. E., Oubrich, M., & Faker, A. E. (2022). A social CRM analytic
5
framework for improving customer retention, acquisition, and conversion. Technological
Forecasting and Social Change, 174, 121275.
https://doi.org/10.1016/j.techfore.2021.121275
Mononen, J. (2020). E-commerce and its impact on customer behavior in B2B market.
Lutpub.lut.fi. https://lutpub.lut.fi/handle/10024/160564
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