Description
the project details and examples are attached. Also, the rubric photo is attached too. please go through it carefully.
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MGMT 3810 – HUMAN RESOURCES MANAGEMENT
Job Analysis Project – 175 points
OVERVIEW
Each student will complete an abbreviated job analysis of a retail or service position in an
organization that is open to the public, such as a restaurant server, store cashier, mall kiosk
attendant, bartender, etc. An ideal position is one that can be observed for at least 1 hour (60+
minutes) without the employee realizing he or she is being observed.
The chosen position must not be the student’s own work position or company. If you are not sure
about the suitability of the position you chose, then ask the professor at least 5 business days
before the due date! Only the resources shared during the course may be used for the job analysis
project, which means that no other websites, company resources, etc. may be used.
Turnitin will be used to verify originality, and phrases taken from websites will be
identified. Please cite your sources properly, which includes using quotes for verbatim phrases
of 4+ words. Remember that quotes require a page or paragraph number in the citation. Using
unapproved resources on the project will result in a significant loss of points, and the academic
misconduct policy will be applied if any part of the project is plagiarized.
PART 1 – PLANNING
This section of your written submission will be titled Planning.
Choose a position. Remember that you must observe the position for at least one hour!
In the first portion (format however you like), describe the job you chose, the company, the
location, when you observed (day, time started, time ended), and how you observed it.
Second portion – choose two method(s) that would be effective for conducting a job analysis
of this position. These methods are described in detail on pages 96-102 in the textbook. The
observation method must be one of the two methods you select. Bear in mind that you are
not actually using the second method for this project.
In this portion, describe the two methods and explain why they would be effective for this
position. Demonstrate your understanding of the job analysis process, the methods, their
strengths and weaknesses, etc. in this section. Please consider the job you chose in light of
the strengths and weaknesses of each method. Do not simply paraphrase what the book says
about the strengths and weaknesses of each method. At least one well-developed paragraph
with 5+ sentences is necessary for this part.
PART 2 – DATA
Spend at least one hour observing as many performance details as possible. You must
physically go observe the job while it’s being completed. Try not to let the person(s) you are
observing realize that you are watching them. People change their behavior when they know
they are being watched, especially in a work context!
Take notes of the behaviors and working conditions you see, keeping in mind that you want
data on these six areas (from pp. 92-93 in the book): work activities, human behaviors,
machines/tools/equipment/work aids, performance standards, job context, and human
requirements. Consider how frequently a task is done and how important the various tasks
are. Submit your written notes from the observation in this section of your report. A bulleted
1
list of notes is expected; incomplete sentences are fine. However, your notes should be
detailed enough to justify the information you include in later sections. In other words, a
notes page with 10 items is unlikely to explain Part 3. If you choose to use
narrative/paragraph format, please make sure all six areas are identified clearly.
Some job analysis templates are available on D2L to help with taking notes during your
observations.
PART 3 – JOB DESCRIPTION, JOB SPECIFICATION, AND INTERVIEW
QUESTIONS
Start a new page (Insert/Page Break) in the same document. Use the data gathered in part 2 to
write a job description and the job specification. Use major headings to separate these
sections. Details are below.
Choose whatever format/structure that you feel best fits the position and/or the organization.
However, the job description and job specification together should be no more than one page.
Half a page is sufficient for most positions.
An example on pages 104-105 of the textbook. This example has a section called
REQUIRED KNOWLEDGE AND EXPERIENCE. That section contains the job
specification information. Please place that information, and your content may be different,
after the job description with the heading Job Specification for this assignment.
Insert another page break after the job specification before adding the interview questions.
Use this heading: Interview Questions. Include four structured interview questions. The
questions must be open-ended; do NOT ask questions that can be answered with a yes or
no. The questions must be situational or behavioral. Do not include other types of
questions. The questions should help interviewers evaluate the candidate on the most
important duties/responsibilities/skills of the position, especially those aspects that cannot be
evaluated any other way. Refer to textbook pages 199-201 and the resource(s) provided on
D2L. The questions in Figure 7-3 are NOT good options for this assignment.
PART 4 – REFLECTION
The final section presents your reflection based on this experiential learning project.
Identify two meaningful things that you learned or surprises that you experienced during
completion of this project. Explain when and how you learned these things. Why are these
learnings or surprises important or relevant to employees, managers, and their organizations?
How can you use them in your future career? One well-developed paragraph (5+ sentences)
for each meaningful learning is the minimum for this section.
REQUIRED FORMAT
Sections include planning, data, job description/job specification/interview questions, and
reflection. These terms are the headings you should use for each section. Remember to use
page breaks before the job description and after the job specification. If you want to format
your job description/specification differently than the rest of the document, you may need to
use section breaks in addition to page breaks.
Please use MS Word and single-spacing for this assignment.
Include a reference page if you have paraphrased or quoted a source. Format the references
following APA style.
2
GRADING RUBRIC
▪ The planning section is complete with sound rationale for the job analysis methods. (25
points)
▪ Sufficient data (quantity and quality) is collected during the observation; the required six
categories are addressed (30 points)
▪ The job description (30) and job specification (20) are thorough, realistic, and professional.
(50 points)
▪ Interview questions are behavioral and situational, assess critical job elements, and are well
developed. (40 points)
▪ Reflection demonstrates critical thinking and understanding of the relevance of job analysis
and the outcomes. (30 points)
▪ Understanding of course concepts must be demonstrated throughout the project!
Writing quality is not a graded component. However, if you have multiple sloppy mistakes (e.g.,
manger instead of manager) or errors that impede the readability of your submission, then up to
10% will be deducted.
▪ Proofread! Use the editor in MS Word, Grammarly, and/or the read aloud feature of work to
catch your mistakes.
▪ Consider using the University Writing Center, especially if you know your writing skills are
below average.
EXAMPLE REPORT
[Name and such at the top]
PLANNING
I chose to analyze Starbuck’s barista position for my project. I conducted my observation
on 9/30/2023 from 8:30-10:00 AM at the location at 1234 Memorial Blvd. in Murfreesboro.
When I placed my order, I noticed what the baristas were doing from that vantage point. After
receiving my latte, I sat in a corner spot where I could see part of their work area and the drink
pick-up area. I brought my laptop to use for taking notes, so I blended in as a student.
I chose the observation and participant diary methods…
DATA
• Takes order and uses cash register. Operates POS.
• Writes on cup.
• Walks around the line area.
• Retrieves food from the case.
• Talks to other workers.
• Smiles and acts friendly to everyone.
• Wipes down counter when there are no customers.
• Stands on feet for entire observation time.
• Bends down to retrieve supplies from low shelves.
• Reaches high to retrieve supplies from higher shelves.
• and so on
3
Job Analysis Project
Planning
I chose to observe a Starbucks barista. I did this at the Starbucks located off of Old Fort
Parkway. I observed the barista from 1:35pm to 2:35 pm on Monday October 9th. I observed by
walking in with my backpack and ordering a coffee. I then proceeded to sit down at a nearby
table with my laptop, blending in with the façade of a student working on homework.
The two methods I chose for gathering data were the observation method and the
questionnaire method. I chose the observation method because I was able to blend in and observe
them without them knowing, I was able to see how they act when they are not under pressure to
perform perfectly. This allowed me to get a better understanding of everyday operations instead
of what they would have liked me to perceive. This does have its drawbacks, however. For
example, when the barista I was observing went to the back I could no longer see what they were
doing. It also can come with a lot of down time if you go during a time when they are not busy.
You cannot possibly scope the whole of the job duties from one observation session. The
questionnaire method is useful because it allows employees to sort of shape how they feel and
help the company. Its weaknesses stem from the same issue, however. Employees don’t always
fill out forms to the best of their abilities, and that could skew the results.
Data
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Greeted me and told me they would be right with me
Operated the register to take my order
Walks around the line frequently
Used multiple machines to make drinks
Went to the back
Cleaned off equipment
Converses with coworkers
Looks through phone
Makes drinks
Asks coworkers about making more green tea
Restocked cups from the back
Grabs materials from lower cabinets
Throws away empty containers
Scoops ice
Calls out orders once they are complete
Cleans off counter intermittently
Greets customers through drive through
•
•
•
•
•
•
•
•
•
•
Discusses scheduling issues with people calling out
Took a 10-minute break
Talking to customers as a conversation instead of a burden
Checks the stock of pumps
Operates a blender
Makes whipped cream via a CO2 cannister
Creates a welcoming atmosphere when talking to customers
Strong menu knowledge
Works with coworkers to make drinks
Asks customers questions about their orders to ensure they get it right
Feedback: This section was a B+ level. It’s unclear as organized if all six required categories
were observed. I would expect to see something about being on their feet for long periods of
time, dealing with hot beverages/operating hot equipment, etc. (think physical elements and
safety).
Job Description
Job Title: Barista
Location: Old Fort Parkway
Date: October 2023
You would be responsible for handling monetary transac7ons. Other responsibili7es
include making hot and cold drinks and custom orders, serving food items, and interac7ng with
customers and coworkers, and keeping the establishment clean and 7dy. We are looking for
individuals with strong teamwork, communica7on, and 7me management skills. You will be
using technology and making financial transac7ons and will be expected to provide nearly
perfect customer service.
Job Specifications
•
•
•
•
•
Strong communication and teamwork skills
Able to stay standing for long hours
Able to learn multiple machines for drink-making
Friendly attitude
Able to fulfill orders to each customer’s request
Interview Questions
Tell me about a time you handled an upset customer.
If you had a customer make an overly extra order for a drink, how would you handle
that?
Can you tell me about a time you were under a lot of stress and how you managed it?
If you had a customer come in and complain about the quality of their service experience,
what would you do?
Reflection
The first meaningful thing I learned is that a lot goes into an observation. I
realized this while making my observations of the barista. There is a lot of stuff that
happens within an hours’ time. It also made me realize that even simple things such as
being on one’s feet for so long can count as a job-related task. It also goes to show that an
observer needs to be sharp and observe everything they possibly can to provide as much
feedback as possible.
The other big surprise to me was how difficult it can be to write a job description.
Even with all my data points, I would say that writing the description took me the most
amount of time on this project. It has to encompass so much while saying so little to
ensure it gets its point across. These revelations are important to companies because a lot
of time and effort goes into getting someone even through the doors. They should want to
make sure that they set themselves up for success as much as they can.
MGMT 3810 – HUMAN RESOURCES MANAGEMENT
Job Analysis Project – 175 points
OVERVIEW
Each student will complete an abbreviated job analysis of a retail or service position in an
organization that is open to the public, such as a restaurant server, store cashier, mall kiosk
attendant, bartender, etc. An ideal position is one that can be observed for at least 1 hour (60+
minutes) without the employee realizing he or she is being observed.
The chosen position must not be the student’s own work position or company. If you are not sure
about the suitability of the position you chose, then ask the professor at least 5 business days
before the due date! Only the resources shared during the course may be used for the job analysis
project, which means that no other websites, company resources, etc. may be used.
Turnitin will be used to verify originality, and phrases taken from websites will be
identified. Please cite your sources properly, which includes using quotes for verbatim phrases
of 4+ words. Remember that quotes require a page or paragraph number in the citation. Using
unapproved resources on the project will result in a significant loss of points, and the academic
misconduct policy will be applied if any part of the project is plagiarized.
PART 1 – PLANNING
This section of your written submission will be titled Planning.
Choose a position. Remember that you must observe the position for at least one hour!
In the first portion (format however you like), describe the job you chose, the company, the
location, when you observed (day, time started, time ended), and how you observed it.
Second portion – choose two method(s) that would be effective for conducting a job analysis
of this position. These methods are described in detail on pages 96-102 in the textbook. The
observation method must be one of the two methods you select. Bear in mind that you are
not actually using the second method for this project.
In this portion, describe the two methods and explain why they would be effective for this
position. Demonstrate your understanding of the job analysis process, the methods, their
strengths and weaknesses, etc. in this section. Please consider the job you chose in light of
the strengths and weaknesses of each method. Do not simply paraphrase what the book says
about the strengths and weaknesses of each method. At least one well-developed paragraph
with 5+ sentences is necessary for this part.
PART 2 – DATA
Spend at least one hour observing as many performance details as possible. You must
physically go observe the job while it’s being completed. Try not to let the person(s) you are
observing realize that you are watching them. People change their behavior when they know
they are being watched, especially in a work context!
Take notes of the behaviors and working conditions you see, keeping in mind that you want
data on these six areas (from pp. 92-93 in the book): work activities, human behaviors,
machines/tools/equipment/work aids, performance standards, job context, and human
requirements. Consider how frequently a task is done and how important the various tasks
are. Submit your written notes from the observation in this section of your report. A bulleted
1
list of notes is expected; incomplete sentences are fine. However, your notes should be
detailed enough to justify the information you include in later sections. In other words, a
notes page with 10 items is unlikely to explain Part 3. If you choose to use
narrative/paragraph format, please make sure all six areas are identified clearly.
Some job analysis templates are available to help with taking notes during your observations.
PART 3 – JOB DESCRIPTION, JOB SPECIFICATION, AND INTERVIEW
QUESTIONS
Start a new page (Insert/Page Break) in the same document. Use the data gathered in part 2 to
write a job description and the job specification. Use major headings to separate these
sections. Details are below.
Choose whatever format/structure that you feel best fits the position and/or the organization.
However, the job description and job specification together should be no more than one page.
Half a page is sufficient for most positions.
An example on pages 104-105 of the textbook. This example has a section called
REQUIRED KNOWLEDGE AND EXPERIENCE. That section contains the job
specification information. Please place that information, and your content may be different,
after the job description with the heading Job Specification for this assignment.
Insert another page break after the job specification before adding the interview questions.
Use this heading: Interview Questions. Include four structured interview questions. The
questions must be open-ended; do NOT ask questions that can be answered with a yes or
no. The questions must be situational or behavioral. Do not include other types of
questions. The questions should help interviewers evaluate the candidate on the most
important duties/responsibilities/skills of the position, especially those aspects that cannot be
evaluated any other way. Refer to textbook pages 199-201 and the resource(s) provided. The
questions in Figure 7-3 are NOT good options for this assignment.
PART 4 – REFLECTION
The final section presents your reflection based on this experiential learning project.
Identify two meaningful things that you learned or surprises that you experienced during
completion of this project. Explain when and how you learned these things. Why are these
learnings or surprises important or relevant to employees, managers, and their organizations?
How can you use them in your future career? One well-developed paragraph (5+ sentences)
for each meaningful learning is the minimum for this section.
REQUIRED FORMAT
Sections include planning, data, job description/job specification/interview questions, and
reflection. These terms are the headings you should use for each section. Remember to use
page breaks before the job description and after the job specification. If you want to format
your job description/specification differently than the rest of the document, you may need to
use section breaks in addition to page breaks.
Please use MS Word and single-spacing for this assignment.
Include a reference page if you have paraphrased or quoted a source. Format the references
following APA style.
2
GRADING RUBRIC
▪ The planning section is complete with sound rationale for the job analysis methods. (25
points)
▪ Sufficient data (quantity and quality) is collected during the observation; the required six
categories are addressed (30 points)
▪ The job description (30) and job specification (20) are thorough, realistic, and professional.
(50 points)
▪ Interview questions are behavioral and situational, assess critical job elements, and are well
developed. (40 points)
▪ Reflection demonstrates critical thinking and understanding of the relevance of job analysis
and the outcomes. (30 points)
▪ Understanding of course concepts must be demonstrated throughout the project!
Writing quality is not a graded component. However, if you have multiple sloppy mistakes (e.g.,
manger instead of manager) or errors that impede the readability of your submission, then up to
10% will be deducted.
▪ Proofread! Use the editor in MS Word, Grammarly, and/or the read aloud feature of work to
catch your mistakes.
▪ Consider using the University Writing Center, especially if you know your writing skills are
below average.
EXAMPLE REPORT
[Name and such at the top]
PLANNING
I chose to analyze Starbuck’s barista position for my project. I conducted my observation
on 9/30/2023 from 8:30-10:00 AM at the location at 1234 Memorial Blvd. in Murfreesboro.
When I placed my order, I noticed what the baristas were doing from that vantage point. After
receiving my latte, I sat in a corner spot where I could see part of their work area and the drink
pick-up area. I brought my laptop to use for taking notes, so I blended in as a student.
I chose the observation and participant diary methods…
DATA
• Takes order and uses cash register. Operates POS.
• Writes on cup.
• Walks around the line area.
• Retrieves food from the case.
• Talks to other workers.
• Smiles and acts friendly to everyone.
• Wipes down counter when there are no customers.
• Stands on feet for entire observation time.
• Bends down to retrieve supplies from low shelves.
• Reaches high to retrieve supplies from higher shelves.
• and so on
3
Job Analysis Project
Planning
I chose to observe a Starbucks barista. I did this at the Starbucks located off of Old Fort
Parkway. I observed the barista from 1:35pm to 2:35 pm on Monday October 9th. I observed by
walking in with my backpack and ordering a coffee. I then proceeded to sit down at a nearby
table with my laptop, blending in with the façade of a student working on homework.
The two methods I chose for gathering data were the observation method and the
questionnaire method. I chose the observation method because I was able to blend in and observe
them without them knowing, I was able to see how they act when they are not under pressure to
perform perfectly. This allowed me to get a better understanding of everyday operations instead
of what they would have liked me to perceive. This does have its drawbacks, however. For
example, when the barista I was observing went to the back I could no longer see what they were
doing. It also can come with a lot of down time if you go during a time when they are not busy.
You cannot possibly scope the whole of the job duties from one observation session. The
questionnaire method is useful because it allows employees to sort of shape how they feel and
help the company. Its weaknesses stem from the same issue, however. Employees don’t always
fill out forms to the best of their abilities, and that could skew the results.
Data
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Greeted me and told me they would be right with me
Operated the register to take my order
Walks around the line frequently
Used multiple machines to make drinks
Went to the back
Cleaned off equipment
Converses with coworkers
Looks through phone
Makes drinks
Asks coworkers about making more green tea
Restocked cups from the back
Grabs materials from lower cabinets
Throws away empty containers
Scoops ice
Calls out orders once they are complete
Cleans off counter intermittently
Greets customers through drive through
•
•
•
•
•
•
•
•
•
•
Discusses scheduling issues with people calling out
Took a 10-minute break
Talking to customers as a conversation instead of a burden
Checks the stock of pumps
Operates a blender
Makes whipped cream via a CO2 cannister
Creates a welcoming atmosphere when talking to customers
Strong menu knowledge
Works with coworkers to make drinks
Asks customers questions about their orders to ensure they get it right
Feedback: This section was a B+ level. It’s unclear as organized if all six required categories
were observed. I would expect to see something about being on their feet for long periods of
time, dealing with hot beverages/operating hot equipment, etc. (think physical elements and
safety).
Job Description
Job Title: Barista
Location: Old Fort Parkway
Date: October 2023
You would be responsible for handling monetary transac7ons. Other responsibili7es
include making hot and cold drinks and custom orders, serving food items, and interac7ng with
customers and coworkers, and keeping the establishment clean and 7dy. We are looking for
individuals with strong teamwork, communica7on, and 7me management skills. You will be
using technology and making financial transac7ons and will be expected to provide nearly
perfect customer service.
Job Specifications
•
•
•
•
•
Strong communication and teamwork skills
Able to stay standing for long hours
Able to learn multiple machines for drink-making
Friendly attitude
Able to fulfill orders to each customer’s request
Interview Questions
Tell me about a time you handled an upset customer.
If you had a customer make an overly extra order for a drink, how would you handle
that?
Can you tell me about a time you were under a lot of stress and how you managed it?
If you had a customer come in and complain about the quality of their service experience,
what would you do?
Reflection
The first meaningful thing I learned is that a lot goes into an observation. I
realized this while making my observations of the barista. There is a lot of stuff that
happens within an hours’ time. It also made me realize that even simple things such as
being on one’s feet for so long can count as a job-related task. It also goes to show that an
observer needs to be sharp and observe everything they possibly can to provide as much
feedback as possible.
The other big surprise to me was how difficult it can be to write a job description.
Even with all my data points, I would say that writing the description took me the most
amount of time on this project. It has to encompass so much while saying so little to
ensure it gets its point across. These revelations are important to companies because a lot
of time and effort goes into getting someone even through the doors. They should want to
make sure that they set themselves up for success as much as they can.
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