Description
COM 200 The Key To Working Together Week 3 Assignments Listen and Respond
Week 3 Assignment – Listen and Respond Add Comment
Instructions
Step 1: Read the scenario below:
Your organization recently shifted to remote work. Since that time, you have heard complaints from a few co-workers concerning the lack of collaboration tools and difficulty effectively collaborating in a remote environment. Your co-worker recently left you a voicemail expressing extreme frustration with the lack of collaboration tools and has asked if there is something that can be done to help the organization select and implement a collaboration tool.
To address the problem of lack of collaboration software, as a team leader, you will reply to your co-workers to acknowledge their concerns and let them know you are planning to establish a task force to research effective collaboration tools and suggest the best option for the leadership team.
Step 2: Listen to the voicemail from your co-worker.
Step 3: Use Kaltura following these instructions to make an original recording of a 1–2 minute audio message.
Recording and Submitting an Assignment [VIDEO]Step 3: Use Kaltura following these instructions to make an original recording of a 1–2 minute audio message.
Recording and Submitting an Assignment [VIDEO]Links to an external site.
Recording and Submitting an Assignment [PDF]Download Recording and Submitting an Assignment [PDF]
In the voicemail, make certain you:
Acknowledge your co-worker’s concerns by summarizing their message and asking any clarifying questions.
Outline your plans to help resolve the issue by establishing a task force to research effective collaboration tools.
Reiterate your understanding and empathy for your coworker’s concerns and that you will be available for further discussion as needed.
Note: You have other options for recording your assignment. You can use the Canvas recorder by following these instructions [PDF] Download use the Canvas recorder by following these instructions [PDF]or the walkthrough video Links to an external site.. Or you can use your mobile device or tablet to record. Then, send the mp4 or mov file to your computer to upload the recording to Canvas. However, recording through Kaltura, using the above instructions, is the recommended option.
Step 4: Submit your audio file below.
What is the value of doing this assignment? This assignment gives you an opportunity to practice active listening and oral communication in a workplace setting, all of which continues to hone your communication skill. You will demonstrate the use of appropriate tone and language and practice conveying openness and approachability in your response to a co-worker. Whether at work or at home, it is critical to tailor approachability and language depending on the audience and purpose.
Communication is a universal skill and one you will continue to refine as you progress throughout your professional and academic careers. This assignment asks you to use what you’ve learned in the first three weeks of the course about active listening, audience analysis, and responding in the workplace. Worried about where to start? The good news is that you’ve already established your foundation with these practices by reading through Chapters 1, 3, and 6 in The Art of Public Speaking. This assignment will use what you learned in those chapters to help you record and compose your response.
Your goal for this assignment is to: Practice your communication skill. You will do this by applying active listening and oral communication strategies to appropriately reply to a voicemail message from your co-worker, offering empathy, and sharing a plan of action for a solution to the problem.
The specific course learning outcome associated with this assignment is:
Analyze a speaker’s message to respond appropriately and professionally.
View RubricWeek 3 Assignment – Listen and RespondWeek 3 Assignment – Listen and RespondCriteriaRatingsPtsCreate an audio response with clear and consistent sound quality throughout.
view longer description
5 to >4.5 pts
Exemplary
Audio quality is clear and consistent throughout.
4.5 to >4 pts
Competent
Audio quality is generally clear and consistent throughout.
4 to >3.5 pts
Satisfactory
There are some issues with audio quality.
3.5 to >3 pts
Needs Improvement
There are issues with audio quality throughout.
3 to >0 pts
Unacceptable
Limited or no audio.
/ 5 pts
The audio response is 1–2 minutes in length.
view longer description
5 to >4.5 pts
Exemplary
Message is 1–2 minutes, +/- 15 seconds.
4.5 to >4 pts
Competent
Message is 1–2 minutes, +/- 30 seconds.
4 to >3.5 pts
Satisfactory
Message is 1–2 minutes, +/- 45 seconds.
3.5 to >3 pts
Needs Improvement
Message is 1–2 minutes, +/- 60 seconds.
3 to >0 pts
Unacceptable
Message is 1–2 minutes, +/- 75 seconds.
/ 5 pts
Address all aspects of the problem identified clearly, cohesively, and concisely.
view longer description
10 to >9 pts
Exemplary
Response is clear, cohesive, and concise and addresses all aspects of the problem identified.
9 to >8 pts
Competent
Response is clear, cohesive, and concise and addresses the problem identified.
8 to >7 pts
Satisfactory
Response is somewhat clear, cohesive, and concise and addresses the problem identified.
7 to >6 pts
Needs Improvement
Response addresses the problem identified but lacks clarity, cohesion, and/or concision.
6 to >0 pts
Unacceptable
Response does not address the problem identified or is not clear.
/ 10 pts
Tailor the content, tone, and language of your response to the audience.
view longer description
20 to >18 pts
Exemplary
Content, tone, and language are well-aligned to the audience.
18 to >16 pts
Competent
Content, tone, and language are aligned to the audience.
16 to >14 pts
Satisfactory
Content, tone, and/or language are somewhat well-aligned to the audience.
14 to >12 pts
Needs Improvement
Content, tone, and/or language are weakly aligned to the audience.
12 to >0 pts
Unacceptable
Content, tone, and language do not match the intended audience.
/ 20 pts
Summarize the speaker’s message, incorporating all of the speaker’s main points clearly.
view longer description
20 to >18 pts
Exemplary
Identifies all of the speaker’s main points (who, what, when, why, how) and incorporates these points clearly in the message response.
18 to >16 pts
Competent
Identifies most of the speaker’s main points (who, what, when, why, how) and incorporates these points clearly in the message response.
16 to >14 pts
Satisfactory
Identifies some of the speaker’s main points (who, what, when, why, how) and incorporates these points clearly in the message response.
14 to >12 pts
Needs Improvement
Identifies some of the speaker’s main points (who, what, when, why, how), but does not incorporate them clearly in the message response.
12 to >0 pts
Unacceptable
Fails to identify and incorporate most of the key points of the message, or the message is unclear.
/ 20 pts
Convey openness and approachability.
view longer description
20 to >18 pts
Exemplary
Message acknowledges the speaker and their situation, showing appropriate empathy and friendliness. The message clearly conveys openness to learning more and taking action.
18 to >16 pts
Competent
Message acknowledges the speaker and their situation, showing appropriate empathy and friendliness.
16 to >14 pts
Satisfactory
Message acknowledges the speaker and their situation, showing some empathy and friendliness.
14 to >12 pts
Needs Improvement
Message acknowledges the speaker and their situation, but does not show empathy or friendliness.
12 to >0 pts
Unacceptable
Message does not acknowledge the speaker or situation, or uses negative tone or language to close off communications.
/ 20 pts
Appropriately use informal and formal language.
view longer description
20 to >18 pts
Exemplary
Uses informal/formal language appropriate to the audience, purpose, and type of communication.
18 to >16 pts
Competent
Uses informal/formal language mostly appropriate to the audience, purpose, and type of communication.
16 to >14 pts
Satisfactory
Uses informal/formal language somewhat appropriate to the audience, purpose, and type of communication.
14 to >12 pts
Needs Improvement
Uses formal/informal language appropriately in some contexts, but not others.
12 to >0 pts
Unacceptable
Uses formal/informal language inappropriately for the audience, purpose, and type of communication.
/ 20 pts
