Description
As a culminating project, this assignment has two parts: a project plan created in either MS Project (PC) or Apple Merlin (MAC) due in Topic 7 and an executive summary due in Topic 8. Those experiencing problems with Project software may complete this portion of the assignment in Excel. Use prior course information and data gathered for your CLC Business Plan to complete this assignment.
Examine the business plan you created with your CLC group and determine the distinct goals, timelines, and resources necessary to put the plan into effect. The steps required for the implementation of the business plan are referred to as a project plan.
Write a project plan in Microsoft Project or Apple Merlin. Excel may be substituted as needed. In your project plan:
Identify the tasks needed to complete the project.
Develop a completion schedule.
Assign resources to project tasks. Be creative. For example: If your plan calls for three nurses, you will need to plan for hiring and training. Create realistic timelines for each activity. They could be very general (2 weeks to hire, 2 weeks to train) or they could dive much deeper (1 week to write hiring ad, 1 week to place the ad, 2 weeks to accept applications, 1 week to review, 3 weeks for interviews, 1 week for offer letters, 2 weeks to establish in the HR system, etc.).
Complete these steps for each major component of the business plan. Your project plan should be specific, detailed, and thorough.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
Unformatted Attachment Preview
3/19/24, 8:55 PM
Collapse All
Individual Project Plan – Rubric
Tasks Needed to Complete Project
15 points
Criteria Description
Tasks Needed to Complete Project
5. 5: Excellent
15 points
Identification of the tasks needed to complete the project is thoroughly
explored and clearly explained with relevant details and support.
4. 4: Good
13.05 points
Identification of the tasks needed to complete the project is provided
with appropriate details and support.
3. 3: Satisfactory
11.85 points
Identification of the tasks needed to complete the project is present, but
only minimal detail or support is provided.
2. 2: Less Than Satisfactory
11.1 points
Identification of the tasks needed to complete the project is incomplete
or otherwise deficient.
1. 1: Unsatisfactory
0 points
Identification of the tasks needed to complete the project is not
included.
about:srcdoc
Page 1 of 7
3/19/24, 8:55 PM
Completion Schedule
15 points
Criteria Description
Completion Schedule
5. 5: Excellent
15 points
A completion schedule is included.
4. 4: Good
13.05 points
N/A
3. 3: Satisfactory
11.85 points
N/A
2. 2: Less Than Satisfactory
11.1 points
A completion schedule is incomplete or otherwise deficient.
1. 1: Unsatisfactory
0 points
A completion schedule is not included.
about:srcdoc
Page 2 of 7
3/19/24, 8:55 PM
Resource Assignments and Timelines
15 points
Criteria Description
Resource Assignments and Timelines
5. 5: Excellent
15 points
Resource assignments and timelines for the completion of project tasks
are thoroughly explored and clearly explained with relevant details and
support.
4. 4: Good
13.05 points
Resource assignments and timelines for the completion of project tasks
are provided with appropriate details and support.
3. 3: Satisfactory
11.85 points
Resource assignments and timelines for the completion of project tasks
are present, but only minimal detail or support is provided.
2. 2: Less Than Satisfactory
11.1 points
Resource assignments and timelines for the completion of project tasks
are incomplete or otherwise deficient.
1. 1: Unsatisfactory
0 points
Resource assignments and timelines for the completion of project tasks
are not included.
about:srcdoc
Page 3 of 7
3/19/24, 8:55 PM
Concepts
4.2 points
Criteria Description
Concepts
5. 5: Excellent
4.2 points
Main concept is easily identified, and subconcepts branch appropriately
from the main idea. Projects exhibit the process of creative thinking and
the development of an individual style.
4. 4: Good
3.65 points
Main concept is easily identified and most subconcepts branch from the
main idea. An original and creative concept fulfills the parameters of
assignment.
3. 3: Satisfactory
3.32 points
Main concept is easily identified, and few subconcepts branch from the
main idea. Only a basic understanding of assignment is present.
2. 2: Less Than Satisfactory
3.11 points
Main concept is not clearly identified, and few subconcepts branch
appropriately. Limited understanding of assignment is apparent.
1. 1: Unsatisfactory
0 points
Main concept is not clearly identified, and subconcepts do not
consistently branch from the main idea.
about:srcdoc
Page 4 of 7
3/19/24, 8:55 PM
Presentation
4.8 points
Criteria Description
Presentation
5. 5: Excellent
4.8 points
The submission is presented effectively, and all of the required elements
creatively contribute to the presentation of the concepts.
4. 4: Good
4.18 points
The submission is presented effectively and contains all of the required
elements.
3. 3: Satisfactory
3.79 points
The submission contains minor inconsistencies that are not overly
distracting. Presentation contains a majority of the required elements.
2. 2: Less Than Satisfactory
3.55 points
The submission is ineffective, contains multiple inconsistencies, or is
missing a few of the required elements.
1. 1: Unsatisfactory
0 points
The submission is incoherent, contains major inconsistencies, is not
presented effectively, or is missing a substantial amount of the required
elements.
about:srcdoc
Page 5 of 7
3/19/24, 8:55 PM
Mechanics of Writing (includes spelling, punctuation, grammar,
and language use)
6 points
Criteria Description
Mechanics of Writing (includes spelling, punctuation, grammar, and
language use)
5. 5: Excellent
6 points
The writer is clearly in command of standard, written, academic English.
4. 4: Good
5.22 points
Prose is largely free of mechanical errors, although a few may be
present. The writer uses a variety of effective sentence structures and
figures of speech.
3. 3: Satisfactory
4.74 points
Some mechanical errors or typos are present, but they are not overly
distracting to the reader. Correct and varied sentence structure and
audience-appropriate language are employed.
2. 2: Less Than Satisfactory
4.44 points
Frequent and repetitive mechanical errors distract the reader.
Inconsistencies in language choice (register) or word choice are present.
Sentence structure is correct but not varied.
1. 1: Unsatisfactory
0 points
Surface errors are pervasive enough that they impede communication of
meaning. Inappropriate word choice or sentence construction is
employed.
Total 60 points
© 2024. Grand Canyon University. All Rights Reserved.
about:srcdoc
Page 6 of 7
3/19/24, 8:55 PM
© 2024. Grand Canyon University. All Rights Reserved.
about:srcdoc
Page 7 of 7
1
CLC- Business Plan
Student’s Name
Institution
Course
Instructor
Date
2
CLC- Business Plan
Hypothetical Healthcare is one of the most significant healthcare systems providing its
patients with quality care at an affordable cost. Therefore, the healthcare system plays a critical
role in meeting the general population’s needs regardless of whether their patients can pay for the
services. The healthcare system generally works with the community to improve its services and
facilitate physical and mental health for everyone.
The healthcare system has a 200-bed hospital with a 30-member Primary Care Physician
Group. Hypothetical Healthcare provides all patients equal services regardless of age or social
status. Physicians working for this healthcare facility can consult their chosen referral centers to
provide their patients with quality services. The facility has experienced nurses and physicians
who can provide high-quality services.
Description of Product and Services
Hypothetical Healthcare has always focused on providing its patients with quality
services. It is important to understand that the facility focuses on providing diverse groups with
healthcare services, meaning the patients originate from diverse cultural backgrounds and still
have diverse healthcare needs (Uslu & Stausberg, 2021). To improve the quality of services, the
facility offers its patients at an affordable price; it intends to implement an electronic medical
record (EMR). Other than facilitating the healthcare system towards providing its patients with
various services, EMR will also allow the facility to coordinate the care it provides.
EMR generally improves the level of communication within a healthcare facility.
Additionally, EMR allows a healthcare facility to maintain accurate and up-to-date minute
records. Besides the clinicians having to write the medical record down, EMR enables them to
document their progress. Therefore, clinicians have an opportunity to store records
3
electronically, which means it is easy to review the information they require. That is generally
important for the healthcare facility since the clinicians within the facility previously had to
make phone calls to their patients before accessing their health records.
EMR still enables clinicians to update records immediately after an appointment. That
consequently plays a critical role in minimizing data entry errors. It is worth noting that it is
normally tedious for clinicians to manually enter data in a document, which can result in many
medical errors. With the implementation of the EMR in the healthcare facility, it then means
there will be a significant reduction of errors during the documentation process. EMR still
promotes workflow optimization. That generally means the system allows clinicians to track
their patients and manage their visits (Sharikh et al., 2020). EMR still makes connecting with
other facilities easier for the healthcare facility. That is because the system plays a critical role in
reducing the time clinicians must wait when processing healthcare records for patients. EMR still
helps prevent conflicting treatments, meaning it recommends the actual treatment plan for their
patients.
Business and Industry Profile
Electronic medical records have benefited the healthcare industry since they help ensure
that the industry provides its patients with better services. One of the most significant benefits of
EMR within the healthcare industry includes how it helps improve patient safety based on how it
enables healthcare facilities to improve their services. EMR plays a significant role in assisting
clinicians in their operations within the healthcare facility. It provides accurate and up-to-date
patient information and what they need to address when offering care. EMR facilitates easy
information sharing between healthcare providers and maintains effective care coordination.
Additionally, EMR facilitates the security and privacy of patient data and assists in reducing the
4
costs that would otherwise have been used on paperwork. Duplication of tests is also reduced
significantly through the implementation of EMR and improves efficiency, hence assisting the
business in meeting its goals.
Implementation of EMR in the healthcare industry is critical in facilitating
interoperability. That includes the ability of different information technology systems to
communicate effectively and exchange data among themselves. That is important for healthcare
facilities since it ensures providers can access meaningful information easily. The systems have
also benefited the patients since they help maintain efficiency when reporting data.
The system also benefits the patients by facilitating quick diagnosis and treatment. The
combination of the two aspects plays a critical role in enhancing patient experience. There is also
an overall improvement in patient care since it facilitates the patients’ receiving automatic and
on-time alerts. The patients are also able to receive digital support through the system. That is
primarily because the system ensures patients can access their medical records instantly
(Abdekhoda et al., 2019). The system still helps identify patients who need preventive care and
enhances patient security since it does not allow the data to be compromised in any way.
Having EMR has been considered one of the most competitive aspects within the
healthcare industry. Despite the implementation of EMR in the healthcare industry being a
requirement, it is also important to understand that most facilities focus on the technology to
remain competitive. EMR generally attracts healthcare facilities to adopt it as it helps improve
their competitiveness compared to the rest of the healthcare providers.
To maintain the successful implementation of the system, the project management team
is then required to maintain the effectiveness of its operations. That includes developing the
implementation roadmap and establishing the right team to maintain effective system
5
implementation. It is worth noting that the success of EMR in the healthcare industry depends on
its implementation. It is then a requirement for the facility to ensure the staff is well-trained
concerning the implementation process, including the IT personnel who play a significant role in
assisting the clinical team.
The strategies and opportunities of the EMR include marketing it to the overall
population to ensure everyone understands what the healthcare facility is trying to do to improve
the quality of care it offers to the patients. That includes explaining to the population the
importance of having EMR. Therefore, that boosts the confidence and trust the overall
population has in the healthcare organization. Using the media to create awareness of the system
will also help the facility clarify the implementation process for the overall population. That still
enables the healthcare facility to understand the patients` experiences and perceptions concerning
the implementation of EMR.
Marketing Components
It is important to consider different components in marketing, including the audience.
Part of the audience includes the patients, staff, and referring physicians. Some key things to
consider when targeting patients include their income level, gender, and existing health issues.
When it comes to the staff, it is important to consider the techniques that can be used to improve
customer service.
Part of the successes associated with the implementation process is the change causing
improvements to the existing system. With the use of EMR, the healthcare organization can
interact with facilities in other locations, improving the quality of care. The system still allows
healthcare providers to communicate among themselves without delays, meaning they can
provide each patient with the required attention regardless of location.
6
Above are some of the most significant benefits that Hypothetical Healthcare will enjoy
after implementing the system. It is also important for healthcare organizations to have updated
information systems and technology. Therefore, implementing this system means that the
healthcare organization will have the most current technology and ensure it is not left behind by
any changes that might occur in the future. The system promotes effective communication,
making the organization competitive within the healthcare industry. Other features of the system
that will benefit the healthcare organization include a reduction in time taken by the providers
during consultations, meaning that the time patients are required to wait to receive responses will
be a thing of the past (Chandak & Shinde, 2019). The same feature still provides healthcare
organizations with an opportunity to address emergencies. Most of the time, the treatment
process involves many errors hence, meaning that the implementation of this system will result
in a reduction in such errors.
Implementing this system is beneficial not only to the healthcare providers alone but also
to other employees within the organization. That includes the finance department, which will
benefit from the system since they can access actual figures on profitability. The system provides
the healthcare organization with appropriate data. Generally, the system’s efficiency level to the
healthcare organization outweighs its costs. EMR is also developed in a manner filled with
geographic databases, meaning that it will assist the organization in developing action plans,
especially those associated with regional levels.
Financial Information
The financial information for any business plan includes the projected financial
information. It is then important to focus on the interest of investors at this stage of the business
plan. Financial planning is critical in determining whether the business plan is viable, allowing
7
the organization to plan for its future. The financial information helps ensure the organization
allocates sufficient funds to implement EMR.
Operational Plan
The operational plan serves as the roadmap that should be used during the
implementation process to emphasize what is expected from everyone involved and the
approaches that will help achieve the goal successfully. The organization’s goal includes
successfully implementing EMR in its system to continue providing its patients with quality
services and maintain a positive relationship between the healthcare providers and patients. It is
then important for the staff to work as a team to ensure the system developed supports efficient
operations within the organization and that the staff has the necessary training and education. To
ensure the plan succeeds in providing fast, safe, and error-free patient care, it is then important
for the organization to focus on having staff committed to providing patients with quality and
safe care (Jindal & Raziuddin, 2018).
Selection of Vendor for EMR Software
8
Implementing the EMR system will allow the healthcare organization to meet evidencebased care standards, ensuring it offers patients quality services at a lower cost. That includes
how it allows physicians to access medical records remotely. To improve the quality of care, the
system also enables patients to access their healthcare records remotely. Since the healthcare
organization intends to achieve low cost and maintain the quality of care, purchasing the
software from a certified designer to ensure the system functions to address the organization’s
needs is the best option.
The vendor can be selected from the community. However, before the vendor is selected,
there are various standards they should meet, including being certified by the Office of the
National Coordinator for Health Information Technology. That plays a critical role in ensuring
the system meets the standards provided by the regulatory agencies. To ensure the organization
only works with certified vendors, it is important to perform vendor profile screening to ensure
the vendors have the necessary experience and can provide the organization with technical
support. Therefore, the management team will move to different facilities offering the EMR
system and ensure it addresses the organization’s needs.
Staffing for Design, Implementation, Training, and Future Support
For the organization to successfully implement the EMR system, it is important to remain
creative during daily operations. That includes providing the staff with different responsibilities
and ensuring adequate time to evaluate their effectiveness in implementing the EMR system.
Therefore, the IT personnel will provide the organization with a customized EMR system to
meet its needs. The system should consider the various departments within the organization,
including the clinical, administrative, and financial departments. During the vendor selection, the
organization will focus on the ones offering the required technical support. The IT personnel will
9
be responsible for training the staff for the effective implantation of the EMR system. Each
department will then have two trainers responsible for providing the staff with the necessary
information concerning the system. The vendor selected to supply the system will offer future
support to the organization, including training the employees on interacting with the system.
Space Requirements
Performing workflow analysis will allow the organization to determine the specific
requirements that should be met for each department. That includes determining how the normal
operations within the organization interact with the EMR system. Therefore, it is important to
strategically place workstations and desktops, which minimizes the time the healthcare providers
use to get to access points. It is recommendable for the organization to have an access point
located in each room. Placing workstations at the nurse’s station allows them to access the
system remotely. The healthcare organization will also focus on allocating various desktops in
the physician lounge since that will help improve the quality of care they provide. The IT
department will work closely with the vendor to ensure the developed system addresses the
organization’s specific needs and specifications.
Staff and Physician Training
The most significant approach that will play a critical role in training the staff and
physician is to train the trainer. The strategy includes the vendor training some staff within the
organization who, in return, will be responsible for training the rest of the staff. The employees
trained by the vendor are generally considered the super-users who primarily work within the
departments that directly rely on the system to operate effectively. Other approaches can still be
used in the training, including computer modules. Before the system is implemented in the
organization, the staff will be provided an opportunity to interact with the system. During that
10
period, the organization will allocate sufficient time to ensure every employee gets an
opportunity to operate the system.
Integration with Current Electronic Data Sources
Before the organization implements the system, it is important to consider how it
integrates with the existing data sources. Therefore, EMR will be integrated with quality
software systems, which is critical in improving workflow and simplifying tasks. Integrating the
systems will also help improve quality and maintain patient satisfaction. The vendor and IT
personnel must work together to integrate the two systems successfully.
Cultural, Literacy, and Language Concerns
Before implementing the EMR system, it is important to consider the human factor
associated with that process. It is worth noting that any organizational change is associated with
employee resistance. Therefore, some of the approaches that can be used in addressing those
concerns include defining and managing the expectations of the staff when it comes to using the
new system. It is also important to understand the organization’s culture and develop the
necessary training for the employees to understand how the new system operates. It is also
important to ensure adequate resources can be used to support the healthcare providers and deal
with the consequences that might emerge due to the implementation of this system.
Timelines for Design, Implementation, Testing, and Training
•
The design for the new EMR system will take a year to complete. That is primarily
because the provider is not only developing any other system but one customized for this
organization.
11
•
It will take another year to implement the system successfully. Some of the activities that
will be performed during that period that will facilitate the implementation process
include installing workstations and building the necessary infrastructure.
•
The testing will take place during the implementation of the new system. The testing
process can also take place during the training phase. However, it is worth noting that the
testing normally occurs before going live with the new system.
•
The training will also take place before beginning to operate the new system. Therefore,
the finance department determines the resources for the training process early.
Conclusion
Hypothetical Healthcare is one of the most significant healthcare systems providing its
patients with quality care at an affordable cost. To improve the quality of services, the facility
offers its patients at an affordable price; it intends to implement an electronic medical record
(EMR). Other than facilitating the healthcare system towards providing its patients with various
services, EMR will also allow the facility to coordinate the care it provides. Implementing the
EMR system will allow the healthcare organization to meet evidence-based care standards,
ensuring it offers patients quality services at a lower cost.
12
References
Abdekhoda, M., Dehnad, A., & Zarei, J. (2019). Determinant factors in applying electronic
medical records in Healthcare. Eastern Mediterranean Health Journal, 25(1), 24-33.
Chandak, A., & Shinde, R. (2019). The Effectiveness of Use of Electronic Medical Record
System at University Health Centre. Indian Journal of Public Health Research &
Development, 10(7).
Jindal, S. K., & Raziuddin, F. (2018). Electronic medical record use and perceived medical error
reduction. International Journal of Quality and Service Sciences, 10(1), 84–95.
Sharikh, E. A., et al. (2020). The impact of electronic medical records’ functions on the quality of
health services. British Journal of Healthcare Management, 26(2), 1-13.
Uslu, A., & Stausberg, J. (2021). Value of the electronic medical record for hospital care: update
from the literature. Journal of medical Internet research, 23(12), e26323.
Purchase answer to see full
attachment
