Description
-Hello . Thank you for your interest in my question
-I’m studying TOURISM industry
-I’m doing “Interview Process” – A big project this semester and it accounts for 30% of my total score
-Preparing for this Interview Process is also to support me after graduation
-Because of the density of the exercise. Also because the submission time is too short. I need you to help me
INSTRUCTION
1. In the word document named “Interview – Questions” I have attached it below. There are some interview questions above, given examples by my teacher. You can apply the same, but not exactly the same
2. Please answer the questions that are easy to remember, because I have to memorize all of these answers to prepare for the 1:1 interview in the next few days. I hope I can remember them.
3. Prepare questions to ask INTERVIEWER ( at least 4 ) -Because INTERVIEWER will be asked if i have a question . Related to the job, related to the company and position I am applying for.
4. I will attach my RESUME , COVER LETTER , REFERENCES below. Of course, these documents are necessary when applying for a job, and they contain information about my personality, my job, and the future company I want to work for.
*ATTENTION :
1. The company I will interview with is a hotel called Holiday Inn Burlington Hotel & Conference Center in Canada
-My manager is Gord Langford
-The position I want to apply for is: Guest Service Agent
=>This information is all in the COVER LETTER
2.When answering the questions, you can come up with your own answers for me, as long as they are logical and related to the personality and interests I have expressed in RESUME.
3.If in the process of answering the question, you need to ask me any more information, don’t hesitate, please message me directly. If you want, if not, just make it up yourself, but don’t be too unreasonable and unbelievable.
THANK YOU: thank you for being a part of my future, without you, I wouldn’t be able to answer interviews well, wouldn’t be able to get a job. I am very grateful to you.
Unformatted Attachment Preview
Tell me about yourself?
Teacher’s example answer :
– “I graduated from University X and since then, I havebeen working in
public relations with an agency where I have gen
erated millions of PR hits for my clients. While I’veenjoyed workin
g on the agency side, I’m looking to expand my horizons and start
doing PR for corporate companies such as this one.”
WHY DID YOU LEAVE YOUR LAST JOB?
Teacher’s example answer :
– “The company just wasn’t a good fit for my
creativity, but I learned that organizations have distinct personaliti
es just like people do. Now I know where I’ll be a better fit.”
Where do you see yourself in 5 years?
Teacher’s example answer :
-“I want to secure a civil engineering position witha national firm that
concentrates on retail development. Ideally, I
would like to work for a young company, such as this one, so I can get in
on the ground floor and take advantage of all the opportunities a growing
firm has to offer.”
What are your weaknesses?
Teacher’s example answer :
– “In my last position, I wasn’t able to develop my public
speaking skills. I’d really like to be able to work in a place
that will help me get better at giving presentations and talking in
front of others.”
Tell me about your worst boss?
Teacher’s example answer :
– “While none of my past bosses were aweful, there are some who
taught me more than others did. I’ve definitely learned what types of
management styles I work with the best.”
How would others describe you?
Teacher’s example answer : “My former colleagues have said that I’m easy
to do business with and that I always hit the ground runningwith new pr
ojects. I have more specific feedback with me, if you’d like to take a look at
it.”
What can you offer me over someone else?
Teacher’s example answer :
-“I’m the best person for the job. I know there are other candidates who
could fill this position, but my passion for excellence sets me apart from the
pack. I am committed to always producing the best results. For example…”
If you could choose any company you could work for who would it be?
Teacher’s example answer :
-“I wouldn’t have applied for this position if I didn’t sincerely want to work
with your organization.” Continue with specific examples of why yourespect
the company with which you are interviewing and why you’ll be a good fit.
Sample Questions
Why do you want this job?
Why do you feel you are best candidate?
What do you know about our company?
Tell me about your education?
Strengths/Weaknesses?
Career Goals – 5 – 10 Years?
Do you consider yourself successful?
What are your hobbies?
What qualities would you look for in your boss?
Refuse to work for what type of person?
Definition of Position?
Trends in the Industry (Future)
What is philosophy toward work?
Most fun on a job?
Stranded on an island?
Basic|Common Interview Questions:
What are your strengths?
What are your weaknesses?
Why do you want this job?
Where would you like to be in your career five years from now?
What’s your ideal company?
What attracted you to this company?
Why should we hire you?
What did you like least about your last job?
When were you most satisfied in your job?
What can you do for us that other candidates can’t?
What were the responsibilities of your last position?
Why are you leaving your present job?
What do you know about this industry?
What do you know about our company?
Are you willing to relocate?
Do you have any questions for me?
Further Specific Questions About You:
How would you describe your work style?
What would be your ideal working environment?
What do you look for in terms of culture—structured or entrepreneurial?
Give examples of ideas you’ve had or implemented.
What techniques and tools do you use to keep yourself organized?
Would you consider yourself a big-picture person or a detail- oriented
person?
Tell me about your proudest achievement.
Was there a person in your career who really made a difference?
What kind of personality do you work best with and why?
What are you most proud of?
What are your lifelong dreams?
What is your personal mission statement?
What are three positive things your last boss would say about you?
What negative thing would your last boss say about you?
What three character traits would your friends use to describe you?
If you were interviewing someone for this position, what traits would you
look for?
List five words that describe your character.
Who has impacted you most in your career and how?
What is your greatest fear?
What is your biggest regret and why?
What’s the most important thing you learned in school?
Why did you choose the College Program that you did?
What will you miss about your present/last job?
What is your greatest achievement outside of work?
What are the qualities of a good leader? A bad leader?
Do you think a leader should be feared or liked?
How do you feel about taking no for an answer?
How would you feel about working for someone who knows less than
you?
Tell me the difference between good and exceptional.
If you could be anywhere in the world right now, where would you be?
What would you do if you won the lottery?
Who are your heroes?
Work Experience Questions:
Can you walk me through your experience?
What work experience do you have that prepares you for this position?
What do you think you will like most about this job? What do you think
you will dislike?
How did your work experience qualify you for this position?
Do you think you are qualified for this job?
What are the two most significant achievements you had in your last job?
What about your last job did you like least and most?
Do you have any experience in leading or supervising a team?
In what ways have you grown your skill set or experience in your last
role?
Can you share a time you had to make a tough decision and what
resulted?
Opinion Questions:
What do you see as your biggest professional success to date?
What is your preferred management style?
What would you do if faced with a difficult customer?
Describe a circumstance that created a problem or challenge?
How did you respond to this problem or challenge?
Behavioral Questions:
Which skills would you say are critical for working in a team?
What is your task prioritization process?
Has there ever been a time when you chose not to act in the line with
your company’s policy?
Can you give an example of how you would calm a customer who is
disappointed with a
service or product?
How do you make sure you are constantly improving your skills?
How would you describe your communication skills?
How do you respond to negative feedback or bad reviews?
Competency Questions:
How would you adapt to change?
Describe a time when you suggested to improve your organization?
(Ambition)
Describe a project or situation which best demonstrates your analytical
abilities?
Describe a situation when you were able to strengthen a relationship
through effective
communication?
Brainteaser Questions:
Michelle’s mom has four children. Her first child is named April, her
second child is named May and her third child is named June. What is the
name of her fourth child?
A bat and a ball cost $1.10 in total. The bat costs $1.00 more than the
ball. How much does the ball cost? Answer: If the bat costs $1.00 more
than the ball and the total is $1.10, then the ball must cost 5 cents and the
bat must cost $1.05.
Case Questions:
How do you think you would fit into our organization?
Would you mind giving a quick overview of our company?
Why do you want to work for our company?
Nonsense Questions:
Have you ever been fired?
Can you work under pressure?
If you were an animal which one would you be and why?
If you were a tree which tree would you be and why?
If you were a fruit what fruit would you be and why?
Are you competitive?
What was the last book you read?
Do you prefer cats or dogs?
What song would best describe you?
If Hollywood made a movie about your life, whom would you like to see
play the lead?
How many balloons would fit in this room?
If you could be a superhero, who would you be?
In three words, how would you describe yourself?
You are hosting a dinner party and must invite 3 famous people. Who
would you choose
and why?
Luong Thi Quyen
203-40 Oxford St L8R 2X2
Hamilton, Ontario ,CA
[email protected]
365-888-0742
To
Gord Langford
Hiring Manager
Holiday Inn Burlington Hotel & Conference Centre
3063 South Service Road
Burlington, Ontario, CA
Jan 16, 2024
Dear Mr. Langford
I am writing to apply to be the next Guest Service Agent at your firm. The position was advertised on
the https://ca.indeed.com/q-hotel-l-hamilton,-on-jobs.html?vjk=c924ed83f3eaf148 website. I possess
dynamic skills and proven success in the service sector. My abilities and background can contribute
positively to your team.
My proficiency in English, Vietnamese, and Chinese enables me to connect with diverse customers. I
am a certified Nail Artist, which, combined with my experience at Nailicious, shows my attention to
detail, focus on customer satisfaction, and excellent organization skills.
In my present workplace as a restaurant waiter at Pho Viet T &T, I have developed my skills in
delivering noteworthy services to customers. I have demonstrated a high level of professionalism
while performing my work in the restaurant. My ability and experience in working together with
colleagues make me an excellent candidate for your team. My current role has enabled me to learn
to manage seating arrangements and communicate customer orders. Additionally, my work
experience at Charlie’s Chopstick as a Sushi Chef has widened my expertise in educating clients and
improving sanitation and food preparation. I actively took part in creating and implementing fresh
culinary ideas and modernizing operations in our workplace to increase efficiency through
automation.
I undertook my tourism course at Mohawk College, which provided me with an extensive and robust
basis in organizational skills, managing customer relationships, time management, and creative
vision. This foundation, along with practical experience, increases my ability to make outstanding
contributions to your team. The experience and skills gained in previous roles have equipped me
with adequate knowledge for an opportunity in your organization. I have attached my resume for
additional reference to my educational, career, and professional achievements.
It will be my pleasure to interact with you to discuss my resume in an interview.
Sincerely,
Luong Thi Quyen
LUONG QUYEN
CONTACT
365-888-0742
[email protected]
Hamilton, Ontario
Linkedin.com
PROFILE
Motivated with engaging personality and flexible approach. Upbeat,
friendly individual with outstanding coordination and strong time
management skills. Ability to create customer relations and boost
establishment reputation through delivery of unmatched service.
Application of interpersonal and memory skills assist with professional
challenges. Excellent reputation for resolving problems and improving
customer satisfaction.
EDUCATION
WORK EXPERIENCE
MOHAWK COLLEGE,
Hamilton ON
Tourism-Two Year Diploma program
RESTAURANT WAITER
Sept 2021– Present
WESTDALE SECONDARY SCHOOL
Hamilton ON
Ontario Secondary School Graduation
Diploma
Sept 2020- Jun 2021
SKILLS
Pho Viet T&T, Waterdown ON
▪
▪
▪
▪
▪
▪
▪
Customer Relationship
▪
Management
▪
Artistic & Creative Skills
▪
Creative Vision
▪
Interpersonal Communication
▪
▪
Organizational and Time
▪
Management Skills
▪
Food Safety Knowledge
▪
Fluent in Chinese and
Vietnamese
May 2022 – Present
Quickly clean and reset tables ensuring dining area is ready for
new customers
Collaborate with colleagues in the preparation and packaging of
orders for delivery
Monitor and assess seating availability as well as service, safety,
and well-being of guests
Ensure customer satisfaction by arranging available seating and
introducing guests to the food and beverage items
Quickly communicate guests’ food orders to the kitchen so they
can cook accordingly
Remain calm when serving challenging customers and when
under pressure during busy times periods
Check identification for minimum age for sale of alcoholic
beverages
SUSHI CHEF
Charlie’s Chopstick, Hamilton ON
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▪
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Mar 2022- Apr 2022
Aligned promotions to match available ingredients maximizing
profits
Educated guests on different types of fish and sushi rolls for
customers to easily make selected decisions
Ensured restaurant sanitation procedures were followed to
prevent any contamination during the preparation process
Actively participated in planning and creating new dishes and
menus
Modernized work processes to reduce waiting time while
helping to increase daily output for restaurant
Maintained well-organized work enviroment keeping a smooth
working environment
LUONG QUYEN
(647)283-0375
CERFITICATES
WORK EXPERIENCE CONTINUED
NAIL ARTIST
NAIL ARTIST CERFITICATE
Nail Artist Course / Nov 2021
Nailicious, Hamilton ON
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INTERESTS
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August 2023 – October2023
Ensured customer satisfaction guaranteeing available seating
arrangements where reserved for appointment and available
for walk-in guests
Responded to customer requests and concerns regarding gel
applications and nail art design
Sanitized workstations such as armchairs and footstools for
guests and stocked assigned workspace to facilitate general
office and spa cleaning
Prepared nail beds and cuticles, shaped nails and applied polish
for customers
Completed consultations for guests to determine nail care
needs
VOLUNTEER EXPERIENCE
▪
Playing Guitar
▪
Singing
▪
Photography
▪
Editing Pictures / Video
Asian Market Festival
▪ Assisted Vietnamese vendor stall, selling goods and
encouraged customers to buy food, and assisted staff
with the cooking of food to sell to customers
Clean the schoolyard
▪ Provided school janitor with assistance in sweeping and
keeping the schoolyard clean
(365)-888-0742
HAMILTON, ON L8R 2X2
[email protected]
PROFESSIONAL REFERENCES
Ms. Ny Truong
NAILS SALON MANAGER
Nailicious
880 Upper Wentworth St
Hamilton ON L9A 5H2
(905)-538-8300
[email protected]
Ms. Matt Mia
SUSHI RESTAURANT OWNER
Charlie’s Chopstick
970 Upper James St
Hamilton ON L9C 3A5
(905)-388-9888
[email protected]
Mr. Trong Nguyen
PHO’S RESTAURANT OWNER
Pho Viet T&T
255 Dundas St E
Waterdown ON L8B 0E5
(906)-690-6767
[email protected]
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