Description
1- provide an appraisal of one financial (revenue, gross and net profit, cash flow, return on investment) and one non-financial measure, (service level agreements, stakeholder benefits and feedback, customer satisfaction, legal compliance) including an appraisal of what they can and cannot be used to measure.2- define the concepts of impact and value as well as examples of two ways that people practices can add value. You also need to give examples of two methods (cost-benefit analysis, evaluation, validation, ROI) that might be used to measure the impact (short and long term) of a range of people practices.
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