Description
I 16 assignments that need to be answered.
1st assignment needs to be in its own Word document labeled 1st assignment Identify the phases of the Guest Cycle within a hotel. Then describe what occurs within each phase. Also, indicate which departments would be involved within each phase.
2nd assignment needs to be in its own word document labeled 2nd assignment Scheduling staff in the hotel industry is based on the forecasted occupancy for the scheduling period, and the hotel staffing guide. Explain how a hotel staffing guide is developed.
3rd assignment needs to be in its own word document labeled 3rd assignment New technological advances make it possible for an arriving guest to bypass the front desk and go directly to their room, opening the door with their mobile device. Explain why this is good (or bad) for the hotel industry – defend your position!
4th assignment needs to be in its own word document labeled 4th assignment The Providence Hotel has 800 guest rooms and 625 were occupied last night. Today there are 300 scheduled to depart the hotel and with a convention in the city 575 are expected to arrive. Historical data suggests the following: 15 No Shows, 15 Cancels, 4 Early Arrivals, 6 Walk-Ins, 8 Overstays, and 12 Understays. Use the Adjusted Forecast to calculate the Rooms Occupied Tonight. Be sure to adjust your departures and arrivals when doing the calculation. Show you work on how you arrived at your answer.
5th assignment needs to be in its own word document labeled 5th assignment Describe the Service-Expectation Gap. What is it, and what does it mean for a hotel?
6th assignment needs to be in its own word document labeled 6th assignment Explain Revenue Management within a hotel and how and why it is used. Describe some the tactics that are used during low demand and high demand times (at least 3 of each type).
7th assignment needs to be in its own word document labeled 7th assignment The JWU Hotel has 1000 rooms and 770 rooms were occupied last night. Today 400 rooms are scheduled to checkout and there are 300 reservations. Using the Simple Unadjusted Forecast to calculate the Rooms Occupied Tonight. Show your work on how you arrived at your answer.
8th assignment needs to be in its own word document labeled 8th assignment
If a hotel had $163,000 in Room Revenue and 600 Available Room Nights, what would the REVPAR be?NOTE: Your Answer needs to be in the format: $xxx (No decimals, round to the nearest whole dollar.) 8th assignment needs to be in its own word document labeled 8th assignment
9th assignment needs to be in its own word document labeled 9th assignment What is the most interesting thing you learned in this class, and why?
10th assignment needs to be in its own word document labeled 10th assignment What is Overbooking and explain why this is done in hotels?
11th assignment needs to be in its own word document labeled 11th assignment
The title of this course is “Managing the Hotel Guest Experience”. Identify and describe a least 4 different strategies/tactics that you have learned in this course that will assist in managing the guest experience.
12th assignment needs to be in its own word document labeled 12th assignment If a hotel had $169,000 in Room Revenue and 650 occupied rooms on a given night, the ADR for that night would be? (Your answer must be a whole number (no decimals).
Enter the value only, not a $ sign.
13th assignment needs to be in its own word document labeled 13th assignment A 200 room hotel has established a minimum par inventory of hand towels at 2,400. At the beginning of the month, the hotel has 2750 hand towels. At the estimated occupancy for the month, the housekeeping manager estimates that the hotel will “consume” 1,000 towels in the month. Orders for towels are placed once a month and take 30 days to be delivered.
If the housekeeping manager wants to have 3,000 towels on hand on the last day of the month, how many towels should be ordered? Show your math.
14th assignment needs to be in its own word document labeled 14th assignment
Expenses which do not change with the volume of business are known as costs. Those which do change with the volume of business are known as costs.
15th assignment needs to be in its own word document labeled 15th assignment First describe the importance of Teamwork within a hotel setting. Then using back-of-the-house and front-of-the-house departments and positions, explain the use of teamwork between those departments to accomplish their jobs. Provide at least 2 examples.
16th assignment needs to be in its own word document labeled 16th assignment How do guest reviews that are published on a Consumer Generated Content website (like Yelp) contribute to potential guests expectations?
