Description
The fillable competency self-assessment is attached. Please download the booklet, complete the assessment, and upload it into the assignment area. Your instructor will provide feedback based on your responses. Each development plan area should contain at least 1-2 paragraphs of information and provide specific examples of how you will expand your knowledge in each domain.
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MSHA COMPETENCY SELF ASSESSMENT
The MSHA program is dedicated to ensuring your progress in our program. To be able to measure
this progress, we will be asking you to regularly do self-assessments on the competencies of our
program. This will allow us (and you) to monitor how you are growing through the curriculum in our
program. Your input is critical to see if you are meeting the goals of this program and to help us
improve the program in the future. Your responses will be discussed during your next advisement
appointment, so please be honest in your feedback.
Note: Please remember that this is your honest evaluation of yourself. Saying you have an
advanced level of understanding in any competencies indicates an expertise that current executives
may not feel they have. Be honest in your feedback — this is to help you.
What is your full name (First Last)?
What is your student ID number?
What areas of health administration are of interest to you?
1
LEADERSHIP COMPETENCIES
NOVICE
LEADERSHIP SKILLS AND BEHAVIOR
1
2
COMPETENT
3
4
EXPERT
5
●
Articulate/Communicate mission, objectives and priorities
Incorporate management techniques and theories into
leadership activities
●
Analyze problems, promote solutions, encourage decision
making
●
●
Leadership styles/techniques
NOVICE
ENGAGING CULTURE AND ENVIRONMENT
1
2
COMPETENT
3
Create an organizational culture built on trust, transparency
and focus on service improvement that encourages teamwork
and supports diversity
4
●
Hold self and others accountable to surpass organizational
goals
●
NOVICE
1
2
COMPETENT
3
4
Promoting ongoing learning and improvement in the
organization
●
Respond to the need for change and lead the change process
●
Encourage diversity of thought to support innovation,
creativity, and improvement
LEADERSHIP DEVELOPMENT PLAN
2
5
●
Encourage a high level of commitment from employees by
establishing and communicating a compelling organizational
vision and goals
LEADING CHANGE AND DRIVING
INNOVATION
EXPERT
EXPERT
5
●
COMMUNICATION AND RELATIONSHIP MANAGEMENT COMPETENCIES
NOVICE
RELATIONSHIP MANAGEMENT
1
2
COMPETENT
3
4
Demonstrate effective interpersonal relationships and the
ability to develop and maintain positive stakeholder
relationships
●
Practice and value transparent shared decision making and
understanding its impacts on internal/external stakeholders
●
Demonstrate collaborative techniques for engaging and
working with stakeholders
5
●
NOVICE
COMMUNICATION SKILLS AND ENGAGEMENT
EXPERT
1
2
COMPETENT
3
Exercise cultural sensitivity in internal and external
communication
4
EXPERT
5
●
Demonstrate strong listening and communication skills
●
Present results of data analysis in a way that is factual, credible
and understandable to decision makers
●
Prepare and deliver business communications such as
meeting agendas, presentation, business reports and project
communication plans
●
Demonstrate understanding of the function of media and
public relations
●
NOVICE
FACILITATION AND NEGOTIATION
1
Manage conflict through mediation, negotiation and other
dispute resolution techniques
2
COMPETENT
3
4
COMMUNICATION AND RELATIONSHIP MANAGEMENT PLAN
3
5
●
Demonstrate problem solving and problem-solving skills
Build and participate in effective multidisciplinary teams
EXPERT
●
●
PROFESSIONALISM AND SOCIAL RESPONSIBILITY COMPETENCIES
PERSONAL AND PROFESSIONAL ACCOUNTABILITY
NOVICE
1
Advocate for and participate in healthcare policy initiatives
2
COMPETENT
3
4
EXPERT
5
●
Advocate for rights and responsibilities of patients and their
families
●
Demonstrate an ability to understand and manage conflict-ofinterest situations as defined by organizational bylaws, policies
and procedures
●
Commit to competence, integrity, altruism and the promotion
●
of the public good
Promote quality, safety of care and social commitment,
in the delivery of health services
●
PROFESSIONAL DEVELOPMENT AND LIFELONG LEARNING 1NOVICE 2
COMPETENT
3
4
Demonstrate commitment to self-development including
continuing education, networking, reflection and personal
improvement
1
2
COMPETENT
3
4
Contribute to advancing the professional of healthcare
management by sharing knowledge and experience
●
Develop others by mentoring, advising coaching and serving as
a role model
●
Support and mentor high-potential talent within both one’s
organization and the profession of healthcare management
1
2
COMPETENT
3
Be aware of one’s own assumptions, values, strengths and
limitations
Maintain a balance between personal and professional
accountability, recognizing that the central focus is the needs
of the patient/community
4
4
EXPERT
5
NOVICE
1
●
2
COMPETENT
3
Demonstrate high ethical conduct, a commitment to
transparency and accountability for one’s actions
Use the established ethical structures to resolve ethical issues
5
●
Demonstrate reflective leadership by using self-assessment and
feedback from others in decision making
ETHICAL CONDUCT AND SOCIAL CONSCIOUSNESS
EXPERT
●
NOVICE
SELF-AWARENESS
5
●
NOVICE
CONTRIBUTIONS TO THEPROFESSION
EXPERT
4
●
●
●
EXPERT
5
PROFESSIONALISM AND SOCIAL RESPONSIBILITIES DEVELOPMENT PL AN
5
HEALTH AND HEALTHCARE ENVIRONMENT COMPETENCIES
NOVICE
HEALTHCARE SYSTEMS AND ORGANIZATIONS
1
Demonstrate an understanding of system structure, funding
mechanisms and how healthcare services are organized
●
Balance the interrelationships among access, quality, safety,
cost, resource allocation, accountability, care setting,
community need and professional roles
●
Assess the performance of the organization as part of the
health system/healthcare services
●
Use monitoring systems to ensure legal, ethical, and
quality/safety standards are met in clinical, corporate and
administrative functions
●
Promote the establishment of alliances and consolidation of
networks to expand social and community participation in
health networking, both nationally and globally
●
HEALTH WORKFORCE
1
NOVICE
2
2
COMPETENT
3
COMPETENT
3
4
4
EXPERT
5
EXPERT
5
Demonstrate the ability to optimize the healthcare workforce
around local critical workforce issues, such as shortages,
●
scope of practice, skill mix, licensing and fluctuations in
service
NOVICE
PERSON-CENTERED HEALTH
1
Effectively recognize and promote patients and their
family’s/caregiver’s perspectives in the delivery of care
●
Include the perspectives of individuals, families and the
community as partners in healthcare decision-making
processes, respecting cultural differences and expectations
●
PUBLIC HEALTH
1
NOVICE
Establish goals and objectives for improving health outcomes
that incorporate an understanding of the social determinants
of health and of the socioeconomic environment in which the ●
organization functions
Use vital statistics and core health indicators to guide decision
making and analyze health trends of the population to guide ●
the provision of health services
Manage risks, threats, and damage to health during disasters
and/or emergency situations
●
Evaluate critical processes connected with the public health
surveillance and controls systems and communicate relevant
surveillance information to increase response to risks, threats, ●
and damage to health
Recognize the local implications of global health events to
understand global interconnectivity and its impact on
population health conditions
6
●
2
2
COMPETENT
3
COMPETENT
3
4
4
EXPERT
5
EXPERT
5
KNOWLEDGE OF HEALTH AND HEALTHCARE ENVIRONMENT DEVELOPMENT PL AN
7
BUSINESS COMPETENCIES
NOVICE
GENERAL MANAGEMENT
1
2
COMPETENT
3
Demonstrate knowledge of basic business practices, such as
business plans, contracting, and project management
5
●
Seek information from a variety of sources to support
organizational performance, conduct needs analysis and
prioritize requirements
●
NOVICE
1
2
Demonstrate knowledge of laws and regulations applicable to
healthcare organizations
COMPETENT
3
4
EXPERT
5
●
NOVICE
FINANCIAL MANAGEMENT
EXPERT
●
Collate relevant data and information, and analyze and
evaluate this information to support or make an effective
decision or recommendation
LAWS AND REGULATIONS
4
1
2
Effectively use key accounting principles and financial
management tools, such as financial plans and measures of
performance (e.g., performance indicators)
COMPETENT
3
4
EXPERT
5
●
Use principles of project, operations and capital budgeting
●
Plan, organize, execute and monitor the resources of the
organization to ensure optimal health outcomes and effective ●
quality and cost controls
NOVICE
HUMAN RESOURCE MANAGEMENT
1
2
COMPETENT
3
4
EXPERT
5
Provide leadership in defining staff roles and responsibilities,
developing appropriate job classification/grading systems and
workforce planning
●
Demonstrate knowledge of departmental human resource
processes, including scheduling; performance appraisals;
incentives; staff recruitment; selection and retention; training
and education; motivation, coaching, and mentoring; and
appropriate productivity measures
●
ORGANIZATIONAL DYNAMICS AND GOVERNANCE
NOVICE
1
2
COMPETENT
3
Demonstrate knowledge of governmental, regulatory,
professional and accreditation agencies
●
Effectively apply knowledge of organizational systems
theories and behaviors
●
Interpret public policy, legislative and advocacy processes
within the organization
Demonstrate knowledge of the role of leadership within
governance structure
8
4
●
●
EXPERT
5
NOVICE
STRATEGIC PLANNING AND MARKETING
1
2
COMPETENT
3
Demonstrate an understanding of key planning documents,
including strategic plans, business service plans and business
cases for new services
EXPERT
5
●
Demonstrate knowledge of planning for business continuity in
the face of potential disasters that could disrupt service
delivery
●
Demonstrate knowledge of operating-unit strategic objectives
that are aligned with the mission and strategic objectives
●
Apply marketing principles and tools to develop appropriate
marketing needs of the community
●
Evaluate whether proposed action(s) align(s) with the
organizational business/strategic plan
●
NOVICE
INFORMATION MANAGEMENT
4
1
2
COMPETENT
3
Use data sets to assess performance, establish targets,
monitor indicators and trends, and determine if deliverable
are met
4
EXPERT
5
●
Demonstrate knowledge of privacy and security requirements
●
Promote the effective management, analysis and
communication of health information
●
NOVICE
RISK MANAGEMENT
1
2
COMPETENT
3
4
Demonstrate an understanding of risk management principles
and programs such as risk assessment and analysis and risk
mitigation
1
2
COMPETENT
3
Demonstrate knowledge of quality assurance, satisfaction,
and patient safety programs according to national initiatives
on quality and patient safety
4
EXPERT
5
●
Develop/track indicators to measure quality outcomes,
satisfaction and patient safety, and plan continuous
improvement
●
NOVICE
SYSTEMS THINKING
1
Demonstrate an understanding of the interdependency,
integration, and competition among healthcare sectors
●
Connect the interrelationships among access, quality, cost,
resource allocation, accountability and community need
2
COMPETENT
3
4
EXPERT
5
●
NOVICE
SUPPLY CHAIN MANAGEMENT
1
Demonstrate an understanding of the supply chain
●
9
5
●
NOVICE
QUALITY IMPROVEMENT
EXPERT
2
COMPETENT
3
4
EXPERT
5
BUSINESS DEVELOPMENT PL AN
10
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