Description
Scenario
Do Quest is a privately owned company that has accepted union recognition for its employees.
It produces high-end adventure clothing and has seen a consistent increase in growth during
and post the pandemic. You have recently taken on the role of Employee Relations manager at
Go Quest and at your first meeting with the Directors they explain that they are keen to draw on
your knowledge and experience of working in the public sector within employment relationship
management as this is an area that the company management seeks to improve. They have
asked you to produce a report for senior and line managers that provides them with knowledge
and understanding of approaches to employee voice and how these can be best used to foster
engagement, performance and better working lives. Additionally, they need to understand the
different forms of workplace conflict behaviour; disputes and sanctions; the role and main
provisions of collective employment law; third party interventions; and managing discipline and
grievance resolution.
To complete both sections of the report, you should provide written responses to each of the 16
points below, making appropriate use of academic theory, case and statutory law, research and
good practical examples to substantiate your response and illustrate key points.
Section One
SECTION ONE
Your evidence must consist of:
Written responses to each of the 5 instructions above.
Approximately 1500 words in total, refer to CIPD word count policy.
The first section of the report should provide knowledge and awareness to Go Quest’s
management on approaches that might be adopted to facilitate direct and indirect forms of
employee decision-making processes and support engagement, performance and better
working lives.
To assist the reader, please make use of headings and assessment criteria references to
signpost the assessment criteria being addressed.
The points that need to be addressed in the first section are:
1) Review emerging developments to inform approaches to employee voice and
engagement. (AC 1.1) Word count: Approximately 300 words
2) Differentiate between employee involvement and employee participation and how it
builds relationships. (AC 1.2) ) Word count: Approximately 300 words
3) Assess three employee voice tools and two approaches that might be used to drive
employee engagement. (AC 1.3) 3) Word count: Approximately 400 words
4) Critically evaluate the interrelationships between employee voice and organisational
performance. (AC 1.4) Word count: Approximately 250 words
5) Explain the concept of better working lives and how this can be designed. (AC 1.5) Word
count: Approximately 250 words
References
Please provide your full long reference list here. The Harvard method is preferable.
Section Two
Your evidence must consist of:
Written responses to each of the 11 instructions above.
Approximately 2400 words in total, refer to CIPD word count policy.
This section of the report needs to provide understanding to Go Quest’s managers on the different
forms of conflict behaviour and dispute resolution and how to manage performance, disciplinary and
grievance matters lawfully. You need to:
1) Distinguish between organisational conflict and misbehaviour, and between informal and
formal conflict. (AC 2.1) Word count: Approximately 250 words
2) Distinguish between official and unofficial employee action. (AC 2.2) Word count:
Approximately 200 words
3) Assess emerging trends in the types of conflict and industrial sanctions. (AC 2.3) Word
count: Approximately 200 words
4) Distinguish between third-party conciliation, mediation and arbitration. (AC 2.4) Word
count: Approximately 250 words
5) Explain the principles of legislation relating to unfair dismissal in respect of capability and
misconduct issues. (AC 3.1) Word count: Approximately 225 words
6) Analyse key causes of employee grievances. (AC 3.2) ). Word count: Approximately 225 words
7) Explain the skills required for effective grievance and discipline-handling procedures. (AC
3.3) Word count: Approximately 200 words
8) Advise on the importance of handling grievances effectively. (AC 3.4) Word count:
Approximately 200 words
9) Explain the main provisions of collective employment law. (AC 4.1) Word count:
Approximately 200 words
10) Compare the types of employee bodies, union and non-union forms of employee
representation. (AC 4.2) Word count: Approximately 250 words
11) Evaluate the purpose of collective bargaining and how it works. (AC 4.3) Word count:
Approximately 200 words
References
Please provide your full long reference list here. The Harvard method is preferable
