Description
InstructionsPaper – Select a customer service related research topic that may apply to your discipline and to use for your final paper. Create an annotated bibliography. Please use APA format for the cover page, spacing, and citations. Organize your annotated bibliography alphabetically.The annotated bibliography must include a minimum of 10 sources. Each annotation should be one paragraph in length (100-150 words) and written in the third person.
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Assessment Rubric for Annotated Bibliography
CATEGORY
A
B
C
D
F
Quantity of
sources
Document cites
at least 10
sources.
One source
under the
required
number of
sources.
Two – three
sources under
the required
number of
sources.
Four to five
sources under
the required
number of
sources.
More than
five sources
under the
number of
required
sources.
All sources cited
can be
considered
credible or
scholarly.
Most sources
cited can be
considered
credible or
scholarly
Some sources
can be
considered
credible or
scholarly
Few sources
cited can be
considered
credible or
scholarly
Little or no
credible or
scholarly
sources cited.
Annotations
succinctly and
comprehensivel
y
describe the
source
material;
Annotations
offer
great insight
into the
source material;
Thoroughly
explains why
source was
chosen (relates
to topic)
Most
annotations
are succinct;
Most
comprehensivel
y
describe the
source
material; Some
offer insight into
the
source material;
Offers some
explanation of
why the source
was chose or
Offers and
explanation for
most of the
sources.
Some
annotations
may
be too short
or
too long;
Annotations
adequately
describe the
source
material,
but lack
insight;
Offers little
explanation
of why source
was chosen or
offers an
explanation
for why
sources was
chosen on
only some of
the sources.
Few
annotations
meet the
length
requirements
, few
annotations
adequately
describe the
source
material;
annotations
offer
little insight;
Offers insight
as to why the
source was
chose on only
a few sources.
Most
annotations
are either too
short or too
long;
Annotations
do
not describe
the
source
material;
annotations
offer
no insight;
does not offer
insight on
why the
source was
chosen on
any of the
sources.
All annotations
are thoughtful,
complete, and
well written.
Written in third
person.
Most
annotations are
thoughtful,
complete, and
well written.
Some
annotations
are well
written but
some are
lacking in
completeness
, thought, and
Most
annotations
are lacking in
completeness
, thought,
and/or
writing
quality
All
annotations
are lacking in
completeness
, thought,
and/or
writing
quality
10 pts.
Credibility of
Sources
20 pts.
Evaluation of
Sources
20 pts.
Grammar and
mechanics
25 pts.
APA and
Documentatio
n
25 pts.
Citations are
formatted
correctly in the
document.
There are a few
formatting
errors in the
document’s
citations.
/or writing
quality
(grammar
and
mechanics).
(grammar
and
mechanics).
(grammar
and
mechanics).
There are
some
formatting
errors in the
document’s
citations.
There are
many and/or
frequent
formatting
errors in the
document’s
citations.
There is little
or no
adherence to
APA format
in the
document.
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