Description
Discussion 1
Prior to beginning work on this discussion forum,
Review the film W. Edwards Deming: Prophet UnheardLinks to an external site..
Review Chapters 1 and 2 in the course textbook Managing for Quality and Performance Excellence.
Review the weekly lecture for this week.
Study the infographic Summary of W. Edwards Deming’s famous 14 points for Management.
Select your organization or an organization you know of to complete the assignments in this course.
In your discussion post,
Compare Deming’s definition of quality (a product or a service possesses quality if it helps somebody and enjoys a good and sustainable market) with the definition in Chapter 1.
Discuss the importance of quality.
Explain how the organization you have selected defines and applies quality.
Explain some of the organization’s practices in managing human assets and in sharing data and information with employees, customers, and suppliers.
Discuss how the organization aligns its business practices with key organizational objectives.
Describe how well the organization performs and whether the performance gives them a competitive advantage.
Guided Response: Respond to at least two of your fellow students’ posts in a substantive manner, and provide recommendations to extend their thinking. Support your position by using information from the week’s readings, examples from current events, and/or other scholarly or credible resources. Cite references, if needed, according to the Writing Center’s resources APA: Citing Within Your PaperLinks to an external site. and APA: Formatting Your References ListLinks to an external site.
Discussion 2
Prior to beginning work on this discussion forum,
Review Chapters 1 and 2 in the course textbook Managing for Quality and Performance Excellence.
Review the weekly lecture for this week.
In your discussion post, after reviewing the total quality management (TQM) concepts from your readings this week, explain how you would apply them to either your organization or an organization of your choosing. How would the organization change as a result of applying these TQM concepts?
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Week 1 Learning Outcomes
1. Define quality on how it relates to organizations and customers.
2. Explain quality and how it relates to manufacturing, service organizations, and
business support functions.
3. Apply quality principles, practices, and techniques for quality management.
The Role of Quality (Chapters 1 and 2)
This learning week is designed to give you an overview of the importance of quality in a
rapidly changing business environment. One of the key goals of these chapters is to
distinguish the traditional notions of quality control from total quality management
(TQM), the modern concept of performance excellence. As you read and engage in this
learning week, you will learn the vital importance of quality and performance excellence
in today’s business environment.
The concept of quality in production and service systems is central to the effective
operation of these systems. It’s important to remember that quality is not an add-on to
organizational processes but a way of doing business. Quality allows firms to sustain a
competitive advantage, which denotes a firm’s ability to achieve market superiority over
its competitors. Studies have shown that quality is positively related to increased market
share and profitability. So today, managers must better prepare and train employees in
the philosophy and tools of quality management, and business leaders must also take
responsibility for quality outcomes.
This week, we will introduce you to the concept of quality in production and service
systems and develop the idea that quality is central to effectively operating these systems.
Again, quality is not an add-on to organizational processes but a way of doing business. In
Chapter 2, you will learn about various concepts for developing and sustaining quality.
You will closely examine Deming’s philosophy. This philosophy is based on improving
products and services. Deming’s philosophy works to reduce uncertainty and variation in
design, manufacturing, and service processes, which is driven by the top management.
You will learn about Deming’s key tenets encompassed in the Deming Chain Reaction, W.
Edwards Deming’s 14 Points for Management practices to achieve quality excellence, and
the four simple elements of The Deming System of Profound Knowledge®: (a)
appreciation for a system, (b) understanding variation, (c) theory of knowledge, and (d)
psychology.
You will study the requirements for a quality management system (QMS), which is defined
as a mechanism for managing and continuously improving core processes to “achieve
maximum customer satisfaction at the lowest overall cost to the organization” (Evans &
Lindsay, 2020). A quality management system represents a specific implementation of
quality concepts, standards, methods, and tools and is unique to an organization. A QMS
provides a basis for documenting processes used to control and improve operations.
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