Description
Read and reflect on the assigned readings for the week. Then post what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding in each assigned textbook chapter.Your initial post should be based upon the assigned reading for the week, so the textbook should be a source listed in your reference section and cited within the body of the text. Other sources are not required but feel free to use them if they aid in your discussion.Also, provide a graduate-level response to each of the following questions:Imagine that you are a manager of a local restaurant. There are many restaurants in town, making it a competitive business. Your food is good, but so is the food at many other dining options in town. You recognize that providing high-quality, friendly service and having actively engaged employees is going to make the difference between your restaurant’s success and failure.Your management team decides to first address organizational citizenship and employee engagement as drivers of high-quality customer service. After all, employees who are not engaged and who are unwilling to engage in citizenship behaviors are less likely to contribute to your desired culture of providing great customer service and a friendly atmosphere. First think independently about what your restaurant can do to enhance the engagement and citizenship behaviors of your employees. Then share your ideas with the team and identify your top three suggestions for the restaurant.Your management team next decides that it will be important to minimize dysfunctional employee behaviors if the restaurant is to succeed. Behaviors including theft, harassment, rumor spreading, absenteeism, and high turnover will hurt the restaurant’s finances, negatively affect morale, and weaken your team’s ability to provide quality customer service. First think independently about what your restaurant can do to minimize the occurrence of these destructive behaviors. Then share your ideas with the team and identify your top three suggestions for the restaurant.[Your post must be substantive and demonstrate insight gained from the course material. Your initial post should be at least 450+ words and in APA format (including Times New Roman with font size 12 and double spaced.
