Description
Overview
In this activity, you will be asked to analyze a local health organization (for example, a hospital, rehabilitation center, emergency medical center, or nursing home).
One of the ways you will analyze the organization’s value is through a patient survey. Your task is to select a health care organization and create a 10-question survey that would be sent out to patients. You will also include information on how the survey will be delivered.
Preparation
For more information on how to create a patient survey and to see example questions, review Creating an Effective Patient Satisfaction SurveyLinks to an external site.. You may also want to review some of the videos from the LinkedIn Learning course, Using Customer Surveys to Improve ServiceLinks to an external site.. There are specific chapters within the course on Establishing a Survey GoalLinks to an external site. and Writing Survey QuestionsLinks to an external site..
Instructions
Submit the following in a Word document:
Create an outline for your 10-question survey that includes each question and its response options.
Explain how the survey will be distributed and to whom it will be distributed.
Write professionally, using correct terminology, with no spelling or grammar errors.
View Rubric
Activity: Design a Survey
Activity: Design a Survey
Criteria Ratings Pts
Create an outline for your 10-question survey that includes each question and its response options.
view longer description
42.5 to >38.24 pts
Exemplary
Created an outline for your 10-question survey that includes each question and its response options.
38.24 to >33.99 pts
Competent
Created an outline, but 3–4 of the questions and/or response options contained inconsistencies or were irrelevant.
33.99 to >29.74 pts
Needs Improvement
Created an outline, but 5–6 of the questions and/or response options contained inconsistencies or were irrelevant.
29.74 to >0 pts
Unacceptable
Did not create an outline for a survey.
/ 42.5 pts
Explain how the survey will be distributed and to whom it will be distributed.
view longer description
34 to >30.59 pts
Exemplary
Explained how the survey will be distributed and to whom it will be distributed.
30.59 to >27.19 pts
Competent
Explained how the survey will be distributed and to whom it will be distributed, but 2–3 distribution details were unclear.
27.19 to >23.79 pts
Needs Improvement
Explained how the survey will be distributed or to whom it will be distributed, but not both.
23.79 to >0 pts
Unacceptable
Did not explain how the survey will be distributed and to whom it will be distributed.
/ 34 pts
Write professionally, using correct terminology, with no spelling or grammar errors.
view longer description
8.5 to >7.64 pts
Exemplary
Wrote professionally, using correct terminology, with no spelling or grammar errors.
7.64 to >6.79 pts
Competent
Wrote professionally, but with 1–2 errors in terminology usage, spelling, and grammar.
6.79 to >5.94 pts
Needs Improvement
Wrote professionally, but with 3–4 errors in terminology usage, spelling, and grammar.
5.94 to >0 pts
Unacceptable
Did not write professionally, with errors in terminology, spelling, and grammar that affected the sense and clarity of the survey.
/ 8.5 pts
Total Points: 0
