Description
Please do NOT utilize the AI tool (i.e. Chat gpt) to generate this article (even drafting). I have the “Turnitin” AI detection tool embedded in the Submission system. All the info you may need is in the Word doc file and the pdf file (Chapter 9 only) is what you will need to read for part 1. And for part 2, please only do the Process and Product parts.Thank you in advance.
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Part 1: Schedule Compression and Resource Leveling
Provide responses to the following questions
1. What is the purpose of a staffing management plan? What does it address?
2. Whom should the project manager consult when performing resource leveling?
3. Describe the two primary techniques for compressing a schedule?
4. When crashing a project schedule, describe the two criteria that are considered when
considering which activities will be sped up.
Instructions: Responses should be presented in a question-response format. Use Arial font with 11
points. There is no word limit. & make sure to take a look at the pdf file for your reference.
Part 2: only process & product parts are needed
>>> Purpose (to help your understanding of the case)
As an intern for the American Cancer Society, you have been asked to find out what people
know about cancer survival rates and funding. This will help the organization create a marketing
campaign to raise awareness. Develop a questionnaire that can be circulated online.
>>> Process
1. Brainstorm for 10 minutes. List every possible question you might ask about cancer survival
rates and funding; don’t worry at this point about the wording of the questions or their
sequence.
2. Review your questions. Are all of them necessary to get information you need?
3. Edit your questions to ensure that they are clear and unbiased.
4. Arrange the questions in some logical order.
5. Where possible, format each question with check-off responses, arranging the responses in
some logical order.
6. Do any of the questions ask for sensitive information, or are any of them difficult to answer?
If so, how will you handle these questions?
7. What information other than the questions themselves should you include on the
questionnaire?
>>> Product
Draft, revise, format, and proofread your questionnaire. Submit both your questionnaire and
your answers to the process questions to your instructor.
Contemporary
Project Management
FOURTH EDITION
Timothy J. Kloppenborg
•
Vittal Anantatmula
•
Kathryn N. Wells
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
MS Project 2016 Instructions in Contemporary Project Management 4e
Chapter
MS Project
3
MS Project 2016 Introduction
Ribbon, Quick Access Toolbar, view panes, Zoom Slider, Shortcuts, Scheduling Mode Selector
Setting Up Your First Project
Auto schedule, start date, identifying information, summary row
Create Milestone Schedule
Key milestones, zero duration, must finish on, information
7
Set Up a Work Breakdown Structure (WBS)
Understand the WBS definitions and displays
Enter WBS Elements (tasks), Create the outline,
Insert WBS Code Identifier column, Hide or show subtasks detail
8
Using MS Project for Critical Path Schedules
Set Up the Project Schedule
Set or update the project start date, Define organization’s working and nonworking time
Build the Network Diagram and Identify the Critical Path
Enter tasks and milestones, edit the timescale, understand and define task dependencies, assign task
duration estimates, identify the critical path, understand the network diagram view
Display and Print Schedules
9
Define Resources
Resource views, max units, resource calendars
Assigning Resources
Basic assignment, modify an assignment
Identify Overallocated Resources
Resource usage and Detailed Gantt views together
Overallocated Resources
Finding overallocated resources, dealing with overallocations
Crashing a Critical Path Activity
10
Develop Bottom-up Project Budget
Assignment costs, task costs, various cost perspectives
Develop Summary Project Budget
12
Baseline the Project Plan
First time baseline, subsequent baselines, viewing variances
14
Using MS Project to Monitor and Control Projects
What Makes a Schedule Useful?
How MS Project recalculates based on reported actuals, current and future impacts of variances, define
the performance update process (who, what, when)
Steps to Update the Project Schedule
Acquire performance data, set and display status date, Enter duration-based performance data,
reschedule remaining work, revise future estimates
15
Close Project
Creating project progress reports, sharing reports, export a report to MS Excel, archive project work,
capture and publish lessons learned
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
PMBOK® Guide 6e Coverage in Contemporary Project Management 4e
The numbers refer to the text page where the process is defined.
Project management (PM) processes and knowledge areas 10–11
Project life cycle 7–10, 62–64
Projects and strategic planning 33–37
Organizational influences 102–110
Portfolio and program management 37–42
®
PMBOK Guide, 6th ed. Coverage
Knowledge
Areas
Project
Integration
Management
Initiating
Process
Group
Develop
Project
Charter
60–79
Planning Process Group
Develop Project Management Plan
409–410
Executing Process
Group
Monitoring &
Controlling
Process Group
Closing
Process
Group
Direct and Manage
Project Work 459–460
Manage Project
Knowledge 192–193,
504–508
Monitor and Control
Project Work 460–462
Perform Integrated
Change Control
229–232, 462–463
Close
Project
or Phase
503,
508–511
Project Scope
Management
Plan Scope Management 211–212
Collect Requirements 212–216
Define Scope 216–220
Create WBS 220–229
Validate Scope
500–501
Control Scope
475–476
Project
Schedule
Management
Plan Schedule Management 246
Define Activities 249–253
Sequence Activities 253–255
Estimate Activity Durations 255–258
Develop Schedule 259–267
Control Schedule
476–480
Project Cost
Management
Plan Cost Management 329–330
Estimate Costs 330–341
Determine Budget 342–344
Control Costs 345,
476–480
Project Quality
Management
Plan Quality Management 401–404
Manage Quality
404–406, 469–474
Control Quality
406–409, 469–474
Project
Resources
Management
Plan Resource Management 290–295
Estimate Activity Resources 290
Aquire Resources
138–141
Develop Team 141–157
Manage Team 157–161
Control Resources 476
Project Communications
Management
Plan Communications Management
188–192
Manage
Communications
193–199, 465–467
Monitor
Communications
467–468
Project Risk
Management
Plan Risk Management 360–366
Identify Risks 75, 366–368
Perform Qualitative Risk Analysis 75,
368–372
Perform Quantitative Risk Analysis
372–373
Plan Risk Responses 75, 373–377
Implement Risk
Responses 464–465
Monitor Risks
463–464
Project
Procurement
Management
Plan Procurement Management
431–433, 438–441
Conduct
Procurements
434–438
Control Procurments
441
Plan Stakeholder Engagement 184–186
Manage Stakeholder
Engagement 187–188
Monitor Stakeholder
Engagement 188
Project Stakeholder
Management
Identify
Stakeholders 75–77,
178–184
® Guide), 6th ed. (Newtown Square, PA: Project Management
Source: Adapted from A Guide to the Project Management Body of Knowledge (PMBOK
Institute, Inc., 2017): 31.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Contemporary Project
Management
ORGANIZE
LEAD
PLAN
PERFORM
FOURTH EDITION
TIMOTHY J. KLOPPENBORG
Xavier University
VITTAL ANANTATMULA
Western Carolina University
KATHRYN N. WELLS
Keller Williams Real Estate
Australia • Brazil • Mexico • Singapore • United Kingdom • United States
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
This is an electronic version of the print textbook. Due to electronic rights restrictions,
some third party content may be suppressed. Editorial review has deemed that any suppressed
content does not materially affect the overall learning experience. The publisher reserves the right
to remove content from this title at any time if subsequent rights restrictions require it. For
valuable information on pricing, previous editions, changes to current editions, and alternate
formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for
materials in your areas of interest.
Important Notice: Media content referenced within the product description or the product
text may not be available in the eBook version.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Contemporary Project Management,
Fourth Edition
2019 2015
Timothy J. Kloppenborg
Cengage Learning Customer & Sales Support, 1-800-354-9706
www.cengage.com/permissions
[email protected]
2017947974
978 1 337 40645 1
Cengage Learning
20
02210
40
125
www.cengage.com.
www.cengage.com
www.cengagebrain.com
Printed in the United States of America
Print Number: 01
Print Year: 2017
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
MS Project 2016 Instructions in Contemporary Project Management 4e
Chapter
MS Project
3
MS Project 2016 Introduction
Ribbon, Quick Access Toolbar, view panes, Zoom Slider, Shortcuts, Scheduling Mode Selector
Setting Up Your First Project
Auto schedule, start date, identifying information, summary row
Create Milestone Schedule
Key milestones, zero duration, must finish on, information
7
Set Up a Work Breakdown Structure (WBS)
Understand the WBS definitions and displays
Enter WBS Elements (tasks), Create the outline,
Insert WBS Code Identifier column, Hide or show subtasks detail
8
Using MS Project for Critical Path Schedules
Set Up the Project Schedule
Set or update the project start date, Define organization’s working and nonworking time
Build the Network Diagram and Identify the Critical Path
Enter tasks and milestones, edit the timescale, understand and define task dependencies, assign task
duration estimates, identify the critical path, understand the network diagram view
Display and Print Schedules
9
Define Resources
Resource views, max units, resource calendars
Assigning Resources
Basic assignment, modify an assignment
Identify Overallocated Resources
Resource usage and Detailed Gantt views together
Overallocated Resources
Finding overallocated resources, dealing with overallocations
Crashing a Critical Path Activity
10
Develop Bottom-up Project Budget
Assignment costs, task costs, various cost perspectives
Develop Summary Project Budget
12
Baseline the Project Plan
First time baseline, subsequent baselines, viewing variances
14
Using MS Project to Monitor and Control Projects
What Makes a Schedule Useful?
How MS Project recalculates based on reported actuals, current and future impacts of variances, define
the performance update process (who, what, when)
Steps to Update the Project Schedule
Acquire performance data, set and display status date, Enter duration-based performance data,
reschedule remaining work, revise future estimates
15
Close Project
Creating project progress reports, sharing reports, export a report to MS Excel, archive project work,
capture and publish lessons learned
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
PMBOK® Guide 6e Coverage in Contemporary Project Management 4e
The numbers refer to the text page where the process is defined.
Project management (PM) processes and knowledge areas 10–11
Project life cycle 7–10, 62–64
Projects and strategic planning 33–37
Organizational influences 102–110
Portfolio and program management 37–42
®
PMBOK Guide, 6th ed. Coverage
Knowledge
Areas
Project
Integration
Management
Initiating
Process
Group
Develop
Project
Charter
60–79
Planning Process Group
Develop Project Management Plan
409–410
Executing Process
Group
Monitoring &
Controlling
Process Group
Closing
Process
Group
Direct and Manage
Project Work 459–460
Manage Project
Knowledge 192–193,
504–508
Monitor and Control
Project Work 460–462
Perform Integrated
Change Control
229–232, 462–463
Close
Project
or Phase
503,
508–511
Project Scope
Management
Plan Scope Management 211–212
Collect Requirements 212–216
Define Scope 216–220
Create WBS 220–229
Validate Scope
500–501
Control Scope
475–476
Project
Schedule
Management
Plan Schedule Management 246
Define Activities 249–253
Sequence Activities 253–255
Estimate Activity Durations 255–258
Develop Schedule 259–267
Control Schedule
476–480
Project Cost
Management
Plan Cost Management 329–330
Estimate Costs 330–341
Determine Budget 342–344
Control Costs 345,
476–480
Project Quality
Management
Plan Quality Management 401–404
Manage Quality
404–406, 469–474
Control Quality
406–409, 469–474
Project
Resources
Management
Plan Resource Management 290–295
Estimate Activity Resources 290
Aquire Resources
138–141
Develop Team 141–157
Manage Team 157–161
Control Resources 476
Project Communications
Management
Plan Communications Management
188–192
Manage
Communications
193–199, 465–467
Monitor
Communications
467–468
Project Risk
Management
Plan Risk Management 360–366
Identify Risks 75, 366–368
Perform Qualitative Risk Analysis 75,
368–372
Perform Quantitative Risk Analysis
372–373
Plan Risk Responses 75, 373–377
Implement Risk
Responses 464–465
Monitor Risks
463–464
Project
Procurement
Management
Plan Procurement Management
431–433, 438–441
Conduct
Procurements
434–438
Control Procurments
441
Plan Stakeholder Engagement 184–186
Manage Stakeholder
Engagement 187–188
Monitor Stakeholder
Engagement 188
Project Stakeholder
Management
Identify
Stakeholders 75–77,
178–184
® Guide), 6th ed. (Newtown Square, PA: Project Management
Source: Adapted from A Guide to the Project Management Body of Knowledge (PMBOK
Institute, Inc., 2017): 31.
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Brief Contents
Preface xx
About the Authors xxix
PART 1
Organizing Projects
1
Introduction to Project Management
2
Project Selection and Prioritization 32
3
Chartering Projects 60
PART 2
2
Leading Projects
4
Organizational Capability: Structure, Culture, and Roles 100
5
Leading and Managing Project Teams 136
6
Stakeholder Analysis and Communication Planning 176
PART 3
Planning Projects
7
Scope Planning 210
8
Scheduling Projects
9
Resourcing Projects 286
10
Budgeting Projects
11
Project Risk Planning 358
12
Project Quality Planning and Project Kickoff 386
PART 4
244
328
Performing Projects
13
Project Supply Chain Management
14
Determining Project Progress and Results 456
15
Finishing the Project and Realizing the Benefits
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
426
498
PMP and CAPM Exam Prep Suggestions 522
Agile Differences Covered 527
Answers to Selected Exercises 532
Project Deliverables 537
Strengths Themes As Used in Project Management
Index 539
[Available Online]
v
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
1.2 Foundational Elements
Project Customer Tradeoff Matrix
Life Cycle and Development Approach
Elevator Pitch
2.4 Organizational Systems
Leader Roles and Responsibilities
Project Selection and Prioritization Matrix
Project Resource Assignment Matrix
3.4 Project Manager Competencies
Selecting Projects
Integration
4.1 Develop
Project Charter
Charter
Assumptions Log
4.2 Develop Project Management Plan
5.1 Plan
Scope
Management
Scope
5.2 Collect
Requirements
Requirements Documents
Scope
6.1 Plan
Schedule
Management
Schedule
Activities
7.1 Plan
Cost
Management
Quality
8.1 Plan
Quality
Management
Resources
9.1 Plan
Resource
Management
Communication
10.1 Plan
Communications
Management
12.1 Plan
Procurement
Management
Procurement
13.1 Identify
Stakeholders
Stakeholder
Register
Duration
Estimates
7.3 Determine
Budget
Network
6.3 Sequence
Activities
6.5 Develop
Schedule
Schedule Baseline
Cost Baseline
Quality
Mgt.
Plan
RACI
Team
Charter
Communications
Matrix
11.1 Plan
Risk
Management
Risk
Stakeholders
7.2 Estimate
Costs
Scope
Statement
Activity List
Milestone List
6.4 Estimate
activity
Durations
Cost
5.4 Create
WBS
9.2 Estimate
Activity
Resources
11.2 Identify
Risks
Risk Register
11.3 Perform
Qualitative
Risk Analysis
Bid
Documents
Make or Buy
Analysis
Resource Requirements
11.5 Plan
Risk
Responses
11.4 Perform
Quantitative
Risk Analysis
13.2 Plan
Stakeholder
Stakeholders
Engagement
Engagement Assessment Matrix
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Realizing
s
PM Plan Baselines Life Cycle
and Development Approach
4.5 Monitor and
Control
Project Work
4.3 Direct and Manage
Project Work
4.4 Manage Project
Knowledge
s
Analysis
Lessons
Learned
Register
4.7 Close Project Closure
Documents
or Phase
Customer
Feedback
Transition Plan
4.6 Perform
Integrated
Change Control
Retrospectives
Scope
Baseline with WBS
5.5 Validate
Scope
5.6 Control
Scope
6.6 Control
Schedule
Resource Histogram
Project Crashing
7.4 Control
Costs
Quality
Reports
8.2 Manage
Quality
8.3 Control
Quality
Scope
Backlog
Burn
Down/Up
Charts
Earned Value
Analysis
Quality
Measurements
9.3 Acquire
Resources
9.4 Develop
Team
Team
Assessments
Team
Assignments
9.6 Control
Resources
9.5 Manage
Team
10.2 Manage
Communications
Agendas
Minutes
Issues Log
Meeting Evaluation
10.3 Monitor
Communications Change
Requests
Progress Report
11.6 Implement
Risk Responses
11.7 Monitor
Risks
12.2 Conduct
Procurements
12.3 Control
Procurements
13.3 Manage
Stakeholder
Engagement
Source
Selection
Matrix
13.4 Monitor
Stakeholder
Engagement
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
About the Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxix
PART 1
Organizing Projects
CHAPTER 1
Introduction to Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1 What Is a Project?
3
1.2 History of Project Management
5
1.3 How Can Project Work Be Described? 6
1.3a Projects versus Operations 6 / 1.3b Soft Skills and Hard Skills
and Responsibility 7 / 1.3d Project Life Cycle 7
7 / 1.3c Authority
1.4 Understanding Projects 10
1.4a Project Management Institute 10 / 1.4b Project Management Body of Knowledge
(PMBOK ) 10 / 1.4c The PMI Talent Triangle 11 / 1.4d Selecting and Prioritizing
Projects 14 / 1.4e Project Goals and Constraints 14 / 1.4f Defining Project Success
and Failure 15 / 1.4g Using Microsoft Project to Help Plan and Measure
Projects 16 / 1.4h Types of Projects 16 / 1.4i Scalability of Project Tools 17
®
1.5 Project Roles 17
1.5a Project Executive-Level Roles 18 / 1.5b Project Management-Level Roles
1.5c Project Associate-Level Roles 20
19 /
1.6 Overview of the Book 20
1.6a Part 1: Organizing and Initiating Projects 20 / 1.6b Part 2: Leading Projects
1.6c Part 3: Planning Projects 21 / 1.6d Part 4: Performing Projects 23
PMP/CAPM Study Ideas
Summary
21 /
23
24
Key Terms Consistent with PMI Standards and Guides
Chapter Review Questions
Discussion Questions
®
25
25
PMBOK Guide Questions
26
Integrated Example Projects
27
Suburban Homes Construction Project
Casa DE PAZ Development Project
Semester Project Instructions
28
Project Management in Action
29
References
30
Endnotes
31
24
27
28
viii
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Contents
ix
CHAPTER 2
Project Selection and Prioritization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.1 Strategic Planning Process 33
2.1a Strategic Analysis 33 / 2.1b Guiding Principles
Objectives 36 / 2.1d Flow-Down Objectives 37
34 / 2.1c Strategic
2.2 Portfolio Management 37
2.2a Portfolios 38 / 2.2b Programs 39 / 2.2c Projects and Subprojects 39 /
2.2d Assessing an Organization’s Ability to Perform Projects 42 / 2.2e Identifying
Potential Projects 42 / 2.2f Using a Cost-Benefit Analysis Model to Select
Projects 43 / 2.2g Using a Scoring Model to Select Projects 45 / 2.2h Prioritizing
Projects 48 / 2.2i Resourcing Projects 48
2.3 Securing Projects 49
2.3a Identify Potential Project Opportunities 50 / 2.3b Determine Which Opportunities to
Pursue 50 / 2.3c Prepare and Submit a Project Proposal 51 / 2.3d Negotiate to
Secure the Project 51
PMP/CAPM Study Ideas
Summary
52
52
Key Terms Consistent with PMI Standards and Guides
Chapter Review Questions
Discussion Questions
®
53
53
PMBOK Guide Questions
Exercises
52
53
54
Integrated Example Projects
55
Casa DE PAZ Development Project
Semester Project Instructions
56
Project Management in Action
57
References
58
Endnotes
59
56
CHAPTER 3
Chartering Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3.1 What Is a Project Charter?
62
3.2 Why Is a Project Charter Used?
3.3 When Is a Charter Needed?
63
64
3.4 Typical Elements in a Project Charter 65
3.4a Title 65 / 3.4b Scope Overview 65 / 3.4c Business Case 66 /
3.4d Background 66 / 3.4e Milestone Schedule with Acceptance Criteria 66 /
3.4f Risks, Assumptions, and Constraints 67 / 3.4g Resource Estimates 69 /
3.4h Stakeholder List 69 / 3.4i Team Operating Principles 69 / 3.4j Lessons
Learned 70 / 3.4k Signatures and Commitment 70
3.5 Constructing a Project Charter 70
3.5a Scope Overview and Business Case Instructions 70 / 3.5b Background
Instructions 71 / 3.5c Milestone Schedule with Acceptance Criteria
Instructions 72 / 3.5d Risks, Assumptions, and Constraints Instructions 75 /
3.5e Resources Needed Instructions 75 / 3.5f Stakeholder List Instructions 75 /
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
x
Contents
3.5g Team Operating Principles Instructions 77 / 3.5h Lessons Learned
Instructions 77 / 3.5i Signatures and Commitment Instructions 78
3.6 Ratifying the Project Charter
79
3.7 Starting a Project Using Microsoft Project 79
3.7a MS Project 2016 Introduction 80 / 3.7b Setting up Your First Project
3.7c Define Your Project 82 / 3.7d Create a Milestone Schedule 83
PMP/CAPM Study Ideas
Summary
88
88
Key Terms Consistent with PMI Standards and Guides
Chapter Review Questions
Discussion Questions
®
88
89
89
PMBOK Guide Questions
Exercises
81 /
89
90
Integrated Example Projects
91
Casa DE PAZ Development Project
Semester Project Instructions
93
Project Management in Action
93
References
96
Endnotes
97
PART 2
Leading Projects
93
CHAPTER 4
Organizational Capability: Structure, Culture, and Roles . . . . . . . . . . . . . . . . . . . . . 100
4.1 Types of Organizational Structures 103
4.1a Functional 103 / 4.1b Projectized 104 / 4.1c Matrix
105
4.2 Organizational Culture and Its Impact on Projects 109
4.2a Culture of the Parent Organization 110 / 4.2b Project Cultural Norms
111
4.3 Project Life Cycles 111
4.3a Define-Measure-Analyze-Improve-Control (DMAIC) Model 112 / 4.3b Research and
Development (R&D) Project Life Cycle Model 113 / 4.3c Construction Project Life
Cycle Model 113 / 4.3d Agile Project Life Cycle Model 113
4.4 Agile Project Management 114
4.4a What Is Agile? 114 / 4.4b Why Use Agile? 114 / 4.4c What Is an Agile
Mindset? 114 / 4.4d What Are the Key Roles in Agile Projects? 115 / 4.4e How Do
You Start an Agile Project? 115 / 4.4f How Do You Continue an Agile Project?
115 / 4.4g What Is Needed for Agile to Be Successful? 116
4.5 Traditional Project Executive Roles 116
4.5a Steering Team 116 / 4.5b Sponsor 117 / 4.5c Customer
Projects Officer/Project Management Office 121
4.6 Traditional Project Management Roles 121
4.6a Functional Manager 121 / 4.6b Project Manager
119 / 4.5d Chief
122 / 4.6c Facilitator
4.7 Traditional Project Team Roles 126
4.7a Core Team Members 126 / 4.7b Subject Matter Experts
124
126
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Contents
4.8 Role Differences on Agile Projects
PMP/CAPM Study Ideas
Summary
126
128
128
Key Terms Consistent with PMI Standards and Guides
Chapter Review Questions
Discussion Questions
®
128
129
129
PMBOK Guide Questions
Exercises
xi
129
130
Integrated Example Projects
130
Casa DE PAZ Development Project
Semester Project Instructions
131
Project Management in Action
132
References
134
Endnotes
135
131
CHAPTER 5
Leading and Managing Project Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5.1 Acquire Project Team 138
5.1a Preassignment of Project Team Members 139 / 5.1b Negotiation for Project Team
Members 139 / 5.1c On-Boarding Project Team Members 140
5.2 Develop Project Team 141
5.2a Stages of Project Team Development 142 / 5.2b Characteristics of High-Performing
Project Teams 144 / 5.2c Assessing Individual Member Capability 147 /
5.2d Assessing Project Team Capability 148 / 5.2e Building Individual and Project
Team Capability 150 / 5.2f Establishing Project Team Ground Rules 153
5.3 Manage Project Team 157
5.3a Project Manager Power and Leadership 157 / 5.3b Assessing Performance of
Individuals and Project Teams 159 / 5.3c Project Team Management Outcomes
5.4 Relationship Building Within the Core Team
159
160
5.5 Managing Project Conflicts 161
5.5a Sources of Project Conflict 162 / 5.5b Conflict-Resolution Process and
Styles 163 / 5.5c Negotiation 164
5.6 Communication Needs of Global and Virtual Teams 166
5.6a Virtual Teams 166 / 5.6b Cultural Differences 166 / 5.6c Countries and Project
Communication Preferences 167
PMP/CAPM Study Ideas
Summary
167
168
Key Terms Consistent with PMI Standards and Guides
Chapter Review Questions
Discussion Questions
®
168
168
169
PMBOK Guide Questions
170
Integrated Example Projects
170
Casa DE PAZ Development Project
Semester Project Instructions
171
171
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xii
Contents
Project Management in Action
References
174
Endnotes
175
172
CHAPTER 6
Stakeholder Analysis and Communication Planning . . . . . . . . . . . . . . . . . . . . . . . . . 176
6.1 Identify Stakeholders 178
6.1a Find Stakeholders 179 / 6.1b Analyze Stakeholders
Stakeholders 183
180 / 6.1c Document
6.2 Plan Stakeholder Engagement 184
6.2a Creating a Stakeholder Engagement Assessment Matrix
Relationships with Stakeholders 185
184 / 6.2b Planning to Build
6.3 Manage Stakeholder Engagement
187
6.4 Monitor Stakeholder Engagement
188
6.5 Plan Communications Management 188
6.5a Purposes of a Project Communications Plan 188 / 6.5b Communications Plan
Considerations 189 / 6.5c Communications Matrix 191 / 6.5d Manage Project
Knowledge 192
6.6 Manage Communications 193
6.6a Determine Project Information Needs 193 / 6.6b Establish Information Retrieval and
Distribution System 193 / 6.6c Project Meeting Management 194 / 6.6d Issues
Management 197
PMP/CAPM Study Ideas
Summary
199
199
Key Terms Consistent with PMI Standards and Guides
Chapter Review Questions
Discussion Questions
®
200
200
200
PMBOK Guide Questions
201
Integrated Example Projects
202
Casa DE PAZ Development Project
Semester Project Instructions
203
Project Management in Action
204
References
206
Endnotes
207
PART 3
Planning Projects
202
CHAPTER 7
Scope Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
7.1 Plan Scope Management
211
7.2 Collect Requirements 212
7.2a Gather Stakeholder Input and Needs
213
7.3 Define Scope 217
7.3a Reasons to Define Scope 217 / 7.3b How to Define Scope
Scope in Agile Projects 218
217 / 7.3c Defining
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