Description
Case Study – Delivering Constructive and Effective Messages: Formative Assessment 2
Case Study Analysis
To complete this assignment, refer back to the case in which you overheard two team members negatively discussing another member of the team, which was provided in the learning activity titled “Case Study Scenario.” In this formative assessment, you will develop a Case Study Analysis, which will serve as a draft of your submission of your next summative assessment.
This submission should have the following structure and address the following areas:
Introduction – Briefly summarize the case and note your position as the Associate Dean.
Findings/Challenges – Identify 2-5 areas related to the case that are a cause for concern as the team leader.
Critical Analysis – Answer the following questions, as you know you need to deliver a constructive and effective message to Teresa and Cathy.
Write down what you will say to each of these team members.
Are there any next steps you would recommend for these team members? Ex: coaching, training, disciplinary action, etc.
Explain the format in which you will deliver the message (call with a follow-up email, virtual meeting, email, in-person, etc.).
Do you report the incident to your Dean, who is your direct supervisor?
Recommendations/Conclusion
How will you help to make the team more cohesive going forward?
When and how do you plan to follow up and assess any changes to the team dynamics?
How would you evaluate the effectiveness of your leadership in this process?
References – At least 4 sources that should also be cited in-text within the paper as well.
This Case Study Analysis can be written in the first person, as you are providing your thoughts and insights. Please use at least two 2 outside sources and follow APA 7th edition formatting.6-8 pages
2. Case Study: Delivering Constructive and Effective Messages 6-8 pages
This assessment aligns with the competency for this module: The ability to engage in and conduct a deep analysis from research to address an organizational challenge and formulate strategic improvement recommendations. Specifically, this assessment consists of analyzing a case study and determining the best solutions to implement through the use of coaching, management, and leadership skills. You will show your understanding of the literature and effective coaching practices by addressing case study concerns through a demonstration of your ability to deliver effective and constructive messages. Furthermore, you will provide recommendations for strategic improvement of the team within the case.
For this deliverable, you will take your draft case study analysis titled “Infographic: Case Study Analysis” on poor team cohesion in an educational context and incorporate any feedback to develop a more finalized Case Study Analysis. This deliverable will communicate your understanding of the importance of delivering constructive and effective messages. As you are writing this infographic, make sure you apply an academic tone and APA 7th edition formatting. You should also include at least three outside sources within a five-year time period.
This should be a recorded presentation that clearly explains the infographic or blog that you created, answering all the questions posed in the formative assessment.
Items for submission:
Case Study Analysis
references
McKay, M., Davis, M., & Fanning, P. (2018). Messages: The Communication Skills Book. New Harbinger Publications, Inc
Measuring the Value of Coaching: A Leading Approach by Mitchell and Magid (2018)
https://instituteofcoaching.org/coaching-overview/coaching-benefits#%3A~%3Atext=The%20benefits%20of%20coaching%20are,(source%3A%20ICF%202009).
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Case Study – Delivering Constructive and Effective Messages: Formative
Assessment 2
Case Study Analysis
To complete this assignment, refer back to the case in which you overheard two team
members negatively discussing another member of the team, which was provided in the
learning activity titled “Case Study Scenario.” In this formative assessment, you will
develop a Case Study Analysis, which will serve as a draft of your submission of your
next summative assessment.
This submission should have the following structure and address the following areas:
1. Introduction – Briefly summarize the case and note your position as the
Associate Dean.
2. Findings/Challenges – Identify 2-5 areas related to the case that are a cause
for concern as the team leader.
3. Critical Analysis – Answer the following questions, as you know you need to
deliver a constructive and effective message to Teresa and Cathy.
A. Write down what you will say to each of these team members.
B. Are there any next steps you would recommend for these team
members? Ex: coaching, training, disciplinary action, etc.
C. Explain the format in which you will deliver the message (call with a
follow-up email, virtual meeting, email, in-person, etc.).
D. Do you report the incident to your Dean, who is your direct
supervisor?
4. Recommendations/Conclusion
A. How will you help to make the team more cohesive going forward?
B. When and how do you plan to follow up and assess any changes to
the team dynamics?
C. How would you evaluate the effectiveness of your leadership in this
process?
5. References – At least 4 sources that should also be cited in-text within the
paper as well.
This Case Study Analysis can be written in the first person, as you are providing your
thoughts and insights. Please use at least two 2 outside sources and follow APA 7th
edition formatting.
2. Case Study: Delivering Constructive and Effective
Messages
This assessment aligns with the competency for this module: The ability to engage in and
conduct a deep analysis from research to address an organizational challenge and
formulate strategic improvement recommendations. Specifically, this assessment
consists of analyzing a case study and determining the best solutions to implement
through the use of coaching, management, and leadership skills. You will show your
understanding of the literature and effective coaching practices by addressing case study
concerns through a demonstration of your ability to deliver effective and constructive
messages. Furthermore, you will provide recommendations for strategic improvement of
the team within the case.
For this deliverable, you will take your draft case study analysis titled “Infographic: Case
Study Analysis” on poor team cohesion in an educational context and incorporate any
feedback to develop a more finalized Case Study Analysis. This deliverable will
communicate your understanding of the importance of delivering constructive and
effective messages. As you are writing this infographic, make sure you apply an academic
tone and APA 7th edition formatting. You should also include at least three outside
sources within a five-year time period.
This should be a recorded presentation that clearly explains the infographic or blog that
you created, answering all the questions posed in the formative assessment.
Items for submission:
1.
1. Case Study Analysis
McKay, M., Davis, M., & Fanning, P. (2018). Messages: The Communication Skills Book.
New Harbinger Publications, Inc
Measuring the Value of Coaching: A Leading Approach by Mitchell and Magid (2018)
https://instituteofcoaching.org/coaching-overview/coachingbenefits#%3A~%3Atext=The%20benefits%20of%20coaching%20are,(source%3A%20IC
F%202009).
Competency 2 – Summative
Case Study – Delivering Constructive and Effective Messages
This assessment aligns with the competency for this module: The ability to engage in and conduct a deep analysis from research to
address an organizational challenge and formulate strategic improvement recommendations. Specifically, this assessment consists
of analyzing a case study and determining the best solutions to implement through the use of coaching, management, and
leadership skills. You will show your understanding of the literature and effective coaching practices by addressing case study
concerns through a demonstration of your ability to deliver effective and constructive messages. Furthermore, you will provide
recommendations for strategic improvement of the team within the case.
For this deliverable, you will take your draft case study analysis titled “Infographic: Case Study Analysis” on poor team cohesion in an
educational context and incorporate any feedback to develop a more finalized Case Study Analysis. This deliverable will
communicate your understanding of the importance of delivering constructive and effective messages. As you are writing this
infographic, make sure you apply an academic tone and APA 7th edition formatting. You should also include at least three outside
sources within a five-year time period.
This should be a recorded presentation that clearly explains the infographic or blog that you created, answering all the questions
posed in the formative assessment.
Items for submission:
1. Case Study Analysis
Additional Details
Your Case Study Analysis will include:
1. Introduction
a. (briefly summarize the case and note your position as the Associate Dean)
2. Findings/Challenges
a. (identify 2-5 areas related to the case that are a cause for concern as the team leader)
3. Critical Analysis – Answer the following questions, as you know you need to deliver a constructive and effective message to
Teresa and Cathy:
a. Write down what you will say to each of these team members?
b. Are there any next steps you would recommend for these team members? Ex: coaching, training, disciplinary action,
etc.
c. Explain the format in which you will deliver the message (call with a follow-up email, virtual meeting, email, inperson, etc.)?
d. Do you report the incident to your Dean, who is your direct supervisor?
4. Recommendations/Conclusion
a. How will you help to make the team more cohesive going forward?
b. When and how do you plan to follow-up and assess any changes to the team dynamics?
c. How would you evaluate the effectiveness of your leadership in this process?
5. References
a. At least three (3) outside sources within a five-year time period that should also be cited in-text within the
infographic.
b. APA 7th edition formatting
RUBRIC
MASTERY
PROFICIENT
DEVELOPING
EMERGING
NOT EVIDENT
Case Study:
The case study context is The case study context is
Introduction/Findings well defined. Coaching
defined. Coaching needs,
needs, based on the case based on the case study,
study, are very effectively are effectively explained.
explained.
Case Study: Critical
Analysis
Case Study:
Recommendations
Conclusion
Writing Mechanics
Very thoroughly
examined the case.
Provided very thoughtful
answers to the noted
coaching questions,
demonstrating mastery
of delivering constructive
and effective messages.
Very effective
recommendations of a
plan for strategic
improvement.
A summary is written
and well organized with
details to support the
case study analysis.
Only minimal spelling,
grammar, and/or
punctuation errors
present (1-2 errors).
The overall sentence
structure is well
developed throughout,
and paragraphs are fully
developed with
consistent style and
clear communication.
The case study context is The case study context is The case study context
vaguely defined.
somewhat defined.
is not defined. Coaching
Coaching needs, based on Coaching needs, based on needs, based on the
the case study, are not
the case study, are
case study, are not
well explained.
somewhat explained.
explained.
Thoroughly examined the Examined the case.
Somewhat examined the Did not examine the case.
case. Provided thoughtful Provided vague answers case. Provided some
Did not provide answers
answers to the noted
to the noted coaching
answers to the noted
to the noted coaching
coaching questions,
questions, demonstrating coaching questions,
questions or display an
demonstrating
knowledge of delivering demonstrating limited
ability to deliver
application of delivering constructive and effective ability to deliver
constructive and effective
constructive and effective messages.
constructive and effective messages.
messages.
messages.
Effective
Somewhat effective
Vague
No recommendations of
recommendations of a
recommendations of a
recommendations of a
a plan for strategic
plan for strategic
plan for strategic
plan for strategic
improvement.
improvement.
improvement.
improvement.
A summary is written
A summary is written
A summary is written,
No summary to the case
with good, organized
with good information,
but is hard to
study analysis.
information, but could
but has little detail
understand and/or
use more detail.
and/or is vague.
disorganized.
Minor spelling,
Minimal spelling,
Multiple spelling
Significant spelling,
grammar, and/or
grammar, and/or
grammar and/or
grammar, and/or
punctuation errors
punctuation errors
punctuation errors
punctuation errors
present, and/or
present, and/or
present and/or sentence present, and/or
sentence structure lacks sentence structure lacks structure does not meet sentence structure does
minor elements of
elements of professional professional writing
not meet professional
professional writing,
writing, and/or
standards, and/or
writing standards,
and/or paragraphs are
paragraphs are not
paragraphs are
and/or paragraphs are
consistently developed. consistently developed. minimally developed.
poorly developed. (10 or
(3-4 errors)
(5-7 errors)
(More than 7-9 errors)
more errors)
Sources
The use of sources was
consistent throughout
the document in all
areas to support claims
and/or statements in
the artifact(s).
In most areas, sources
were consistently used
throughout the
submission to support
claims and/or
statements in the
artifact(s).
Sources were
occasionally used to
support some claims
and/or statements in
the artifact(s), but
statements were not
consistently supported
with sources
throughout.
Minimal usage of
sources presents in the
artifact(s), and/or the
overall communication
lacked appropriate
research support.
Sources were not used
to support major
statements and/or
claims, where needed in
the artifact(s).
APA Formatting
Citations, references,
and formatting follow
APA style guide, with
only one or two minor
errors.
Citations, references,
and formatting follow
APA style guide, with
more than 2 errors, but
they are minor.
APA style is
demonstrated with
some consistency, but
the majority of the
citation, references,
and/or formatting is not
correct.
Formatting, citations,
and/or references, are
attempted, but do not
follow APA style
guidelines consistently.
Formatting, citations,
and references are not
included, or do not
follow appropriate APA
style guide.
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