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School of Arts, Social Sciences & Management
Division of Business, Enterprise & Management
BA (HONS) BUSINESS MANAGEMENT
B3208 Logistics & Supply Chain Management
COURSE GUIDE
UNDERGRADUATE VERIFICATION DOCUMENT 2023/24
Course Title
Course Code
Course Coordinator
Semester
Forms of Evaluation
Logistics and Supply Chain Management
Logistics & Supply Chain Management
B3208
credit points
Semester A
Reference
Anonymous Rating
Delivery Dates
Yes/ No
TBA
Internal confirmation
External Examiner
TBA
TBA

Yes
Semester B
Group
presentation
Yes/ No
20


No
The following have been prepared and checked by the Course Coordinator:
List of documents
1 Diet Assessments/indicative answers/assessment criteria
2nd Diet Assessments/indicative answers/evaluation criteria
Course outline – weekly schedule
Delivery Dates
Use only by the service:Sending to external examiners
Response from the external examiners
Internal
confirmation
(ü/X)



TBA
NOTES REFERRED TO IN EVALUATIONS 1-2
Extensions
Extensions are granted only for extenuating circumstances that are beyond a student’s control.
Generally, although not exclusively, extenuating circumstances will be of a medical or personal
nature which affect the student for a period of time and/or during the assessment. Examples
include, but are not limited to, a serious illness, accident or bereavement. Independent
documented evidence is required prior to the examination/submission date. Students who believe
they have suffered consequences from circumstances beyond their control and who wish to apply
for an extension due to extenuating circumstances should refer to the Extenuating Circumstances
Guidelines available on the Quality Website, or from the relevant College office.
Plagiarism
Plagiarism occurs when someone copies or reproduces someone else’s work or ideas and presents
them as their own (in any medium, published or unpublished). Plagiarism is therefore considered an
act of academic fraud and is an offence against university discipline, along with other forms of
academic dishonesty, such as dishonest academic collusion, impersonation, data falsification,
computer fraud, cheating and bribery. In several universities students have found themselves in a
particularly difficult position where plagiarism has been identified. For further details please consult
the QMU regulations, the student handbook, visit the following link
http://http://libguides.qmu.ac.uk/FindingMyVoice/Home.qmu.ac.uk/FindingMyVoice/Home as well
as the Academic Learning Centre.
Late submission of the assessment
If the assignment is handed in late, but within six days of the submission date, then the maximum mark
it can receive will be 40%. In any other case, the mark for the assignment will be 0%. The above only
applies when the paper is submitted in the first examination period. In re-examinations, papers
submitted late will be marked down to zero.
Rating
Marking of assignments and examinations is completed when all papers have been marked, seconded
and checked by QMU. It should be stressed that the grade is not final unless approved by the Board of
Examiners.
11
Course Description – Module Descriptor
Course Title:
LOGISTICS and Supply Chain Management
Level SHE
CQF level
3
9
Semester
Course Code:
B3208
Credits:20
Semester A
Way of Study
Full Attendance
Course Coordinator
Course Group
Dr. Maria Yaka
Athens: Dr. Maria Yaka
DT:
Piraeus:
Thessaloniki:
Prerequisites:
None
Co-requisites:
None
Excluded combinations None
Objective:


To help students understand the strategic importance and contribution to the
competitiveness of logistics and supply chain.
To develop students’ essential understanding of the methods, approaches and resources
that ensure excellence in logistics and supply chain management in the international
competitive environment.
Learning outcomes
The objectives of this course are to help students so that upon
completion they will be able to :
Evaluated
A B
C
Χ
L1
Demonstrate a critical understanding of the different forms
of strategy and added value achieved through the
acquisition of logistics and supply chain management skills.
Yes
X
L2
To critically assess the benefits and risks inherent in
international supply chains for a variety of non-similar forms
of corporate organisations, for different goods and services
moving in different contexts.
Yes
X
X
X
D
Χ
11
L3
Demonstrate an appreciation of the importance of risk
management in the supply chain in terms of customers,
suppliers and processes.
Yes
X
X
X
X
L4
Examine and reflect on the interaction of specific elements
of the supply chain, including procurement policy, logistics,
distribution and customer satisfaction.
Yes
X
X
X
X
A – Knowledge and Understanding
B – Thinking skills
C – Practical skills
D – Skills for life and work
Learning experience
The course will engage students in the following ways:
• 25 hours lesson
• 30 hours of guided study
• 15 hours seminar
• 130 hours of independent study
Ways of evaluation
Evaluation 1:
40% 15-minute group presentation
Evaluation 2
60% Individual Work – Report 2.500 words
Can the course be graded anonymously?
Group Presentation: no
Individual work: yes
Content overview
The course introduces students to the importance and management of logistics and supply chain
management (LSCM), as it is a key organizational capability, paramount in the implementation of
business strategy and success.
Key topics and trends that will be covered include, logistics and supply chain management (LSCM)
with strategy development, international LSCM, the features and capabilities it provides to the
business, partnerships, the concept of risk in the supply chain, technology, sourcing and selection,
procurement, distribution, visibility and information exchange between suppliers, lean and agile
practices, network design, demand forecasting, customer service, supply chain management, supply
chain management, supply chain management, supply chain management, supply chain
management, customer service, supply chain management, and more.
Sustainability and corporate social responsibility (CSR) practices along the supply chain will also be
discussed, including the sourcing of raw materials and the integration of social and environmental
issues in the production, storage and distribution stages. The primary objective of the course will be
to examine the supply chain as an ‘end-to-end’ journey, starting with the producer and ending with
the consumer. Finally, students will become familiar with information technology and the
fundamental role of information technology in logistics and information systems (Warehouse
Management Systems, ERP, SAP, Exchange Data Information).
11
Main Writings
English




Vidalis, M. (2017) Logistics, A quantitative approach, Klidarithmos
Bowersox, D., Closs, D., Cooper, D. & Bowersox, J. (2016) Logistics: logistics and
distribution network management, BROKEN HILL PUBLISHERS LTD
Chopra, S & Meindi, P. (2015) Supply chain management, Giola
Christopher, M. (2017) Logistics and supply chain management, Kritiki Publications
English








Christopher, M. (2016) Logistics and Supply Chain Management (5th Edn), Pearson,
UK
Gattorna, J. (2015) Dynamic Supply Chains: delivering value through people (3rd
editon), Pearson Education Limited
Harrison, A. & Van Hoek, A. (2014) Logistics Management and Strategy (5th Edn),
Pearson, UK
Mahadevan, B. (2015) Operations Management: theory and practice (3rd Edn),
Pearson Education India
Mangan, J. & Lalwani, C. (2016) Global Logistics & Supply Chain Management, UK:
Wiley
Richards, G. & Grinsted, S. (2016) The Logistics and Supply Chain toolkit (2nd Edn,
Kogan Page
Sanders, N. R. (2018) Supply Chain Management: A Global Perspective (2nd Edt),
USA: Wiley
Slack, N., Johnston, R. and Brandon-Jones, A. (2014) Operations Management (7th
Edn), Pearson
Journals





Journal of Supply Chain Management
Supply Chain Management: An International Journal
Journal of Operations and Supply Chain Management
Supply Chain Management information
Journal of Purchasing & Supply Management
Other relevant details
Signature
Date:
Use for student office
Date:
Date of Receipt:
11
ACADEMIC YEAR 2022/23
SPECIALISATION OF EVALUATIONS / DIET 1
The Learning outcomes assessed in this course include the ability of students to be able to:
Demonstrate a critical understanding of the different forms of strategy and added value achieved
through the acquisition of logistics and supply chain management skills.
To critically assess the benefits and risks inherent in international supply chains for a variety of nonsimilar forms of corporate organisations, for different goods and services moving in different
contexts.
Demonstrate an appreciation of the importance of risk management in the supply chain in terms of
customers, suppliers and processes.
Examine and reflect on the interaction of specific elements of the supply chain, including
procurement policy, logistics, distribution and customer satisfaction.
11
1. Evaluation specialisation
2nd Assessment: Individual Report (60%)
Select a multinational company (the same company as the one you selected in the
presentation or different if you choose) that has shown successful results due to the
development of supply chain partnerships. The company may have achieved this through
special synergies and agreements with other companies specialising in essential raw materials,
special agreements with suppliers, with transport companies to reduce transport costs and
other similar practices that have strengthened production activity while reducing costs. The
indicative number of references is 20. In the following:



Analyse this company (products, services, production process, supply chain)
Analyse these specific synergies in detail and comment critically on how effective they
are and how they have helped the company to achieve its production objectives.
Critically analyse and evaluate how the use of advanced technologies, simple and
flexible supply chain management practices, network design, human resource skills
and demand forecasting can help a company address an issue/risk/problem/challenge
in its supply chain to create a competitive advantage.
Word limit: 2500 words.
11
Evaluation Criteria
Content
Academic study and critical engagement with appropriate literature.
Identification of the basic theoretical framework in relation to the
production process of the company under selection (products, services,
production process). Presentation of the supply chain process.
Analysis of the specific partnerships & synergies achieved by the
company and critical positioning of their effectiveness
Critically approach and evaluate the use of technologies, supply chain
management practices, and other critical factors (human resource
management, demand models and others). Critically evaluate the
creation of a comparative advantage in the market
Structure – Academic Writing – References
The paper contains an introduction and epilogue, discrete sections using
proper paragraphs.
Academic and neutral writing style. Correct use of grammar, syntax and
spelling
Correct presentation of intertextual references and literature according
to the Harvard Referencing System
Gravity %
10%
25%
25%
25%
15%
Indicative answers/directions:
Students should refer to, among others, the following:

The business and its products/services.
Short but comprehensive description of the company. For example, students can refer to
the management/organisational structure and departments of the company, resources
(tangible, intangible, human).

The production process of products or services.
Students can present the production process and analyse it based on the relevant theory
of the course.

The supply chain of the company
Students can analyse the corporate philosophy as expressed in practice with regard to
logistics and supply chain, supply chain strategy and distribution channels.
11

The analysis of the specific partnerships and synergies that lead to the success of this
company and, accordingly, to the creation of its comparative advantage in the market.
Students also need to refer to the critical evaluation of the effectiveness of these synergies.

To analyse and critically evaluate the use of advanced technologies, simple and flexible
supply chain management practices, network design, human resource skills and demand
forecasting in addressing issues/risks/problems/challenges in the supply chain of the
business to create competitive advantage.
3. Grading system for exams and homework
Description of QMU Undergraduate Grading
Approved by the University Senate on 30 June 2021
Valid for all new and existing modules delivered from September 2021 onwards
Grade A* 80% and above Excellent performance, excellent ability – success






Demonstrates an excellent understanding and interpretation of the relevant information, key
theories and ideas presented in the assessment
Demonstrates excellent knowledge of proper study with extensive references to appropriate
scientific sources
Demonstrate excellent problem-solving, creativity, originality, critical thinking, analysis and
evaluation skills
Presents excellent arguments in a logical, coherent and progressive structure, and valid
conclusions
Demonstrates excellent ability to evaluate evidence and synthesise ideas, knowledge and theory
Demonstrates excellent reflexive awareness of the value judgements and assumptions inherent
in the topic or discipline
Grade A 70-79.9% Outstanding performance – success






Demonstrates excellent understanding and interpretation of the relevant information, key
theories and ideas presented in the assessment
Demonstrates excellent knowledge of proper study with frequent reference to appropriate
scientific sources
Demonstrate excellent problem-solving, creativity, originality, critical thinking, analysis and
evaluation skills
Presents excellent argumentation in a logical, connected and progressive structure, and valid
conclusions
Demonstrates excellent ability to evaluate evidence and synthesise ideas, knowledge and theory
Demonstrates exceptional reflexive awareness of the value judgments and assumptions inherent
in the subject or discipline
11
Grade B 60-69.9% Very good performance – success






Demonstrates a very good understanding and interpretation of the relevant information, key
theories and ideas presented in the assessment
Demonstrates very good knowledge of proper study with references to appropriate scientific
sources
Demonstrate very good problem-solving, creativity, originality, critical thinking, analysis and
evaluation skills
Presents very good arguments in a logical, connected and progressive structure, and valid
conclusions
Demonstrates very good ability to evaluate evidence and synthesise ideas, knowledge and theory
Demonstrates very good reflexive awareness of value judgments and assumptions inherent in the
subject or discipline
Grade C 50-59.9% Good performance – success






Demonstrates a good understanding and interpretation of the relevant information, key theories
and ideas presented in the assessment
Demonstrates good knowledge of proper study with references to appropriate scientific sources
Demonstrate good problem-solving, creativity, originality, critical thinking, analysis and
evaluation skills
Presents good arguments in a logical, coherent and progressive structure, and valid conclusions
Demonstrates good ability to evaluate evidence and synthesise ideas, knowledge and theory
Demonstrates good reflexive awareness of value judgements and assumptions inherent in the
subject or discipline
Grade D 40-49.9% Satisfactory Performance – success






Demonstrates satisfactory understanding and interpretation of the relevant information, key
theories and ideas presented in the assessment
Demonstrates satisfactory knowledge of proper study with references to appropriate scientific
sources
Demonstrates satisfactory problem-solving, creativity, originality, critical thinking, analysis and
evaluation skills
Presents satisfactory reasoning in a logical, coherent and progressive structure, and valid
conclusions
Demonstrates satisfactory ability to evaluate evidence and synthesise ideas, knowledge and
theory
Demonstrates satisfactory reflexive awareness of value judgments and assumptions inherent in
the topic or discipline
Grade E 30-39.9% Unsatisfactory performance – failure


Expresses a partial understanding and interpretation of the relevant information, key theories
and ideas presented in the assessment
Demonstrates partial knowledge of proper study with reference to appropriate scientific sources
11




Demonstrates partial ability to solve problems, creativity, originality, critical thinking, analysis and
evaluation
Presents limited discussion in a logical, connected and progressive structure, with incomplete
conclusions
Demonstrates limited ability to evaluate evidence and synthesise ideas, knowledge and theory
Indicates a partly reflexive awareness of the value judgements and assumptions inherent in the
subject or discipline
Grade F 0-29.9% Unsatisfactory performance – failure






Expresses little or no understanding and interpretation of the relevant information, key theories
and ideas presented in the assessment
Demonstrates little or no knowledge of proper study or reference to appropriate scientific
sources
Indicates inadequate or non-existent problem-solving, creativity, originality, critical thinking,
analysis and evaluation
Presents inadequate or non-existent discussion in a logical, connected and progressive structure,
with incomplete conclusions
Demonstrates little or no ability to evaluate evidence and synthesise ideas, knowledge and
theory
Shows little or no reflexive awareness of the value judgments and assumptions inherent in the
subject or discipline
11
4. Outline of the Course
LECTURES
1. Week 1





2. Week 2➢






3. Week 3
CONTENTS
Introduction& Basic Concepts
Supply Chain Management and Logistics
Competitive advantage
The supply chain becomes a value chain
The mission of logistics management
Supply chain and competitive performance
Logistics and customer value
Marketing and logistics implementation framework
Creating value for the customer
Effects of stock depletion.
Market-driven supply chains.
Service standards, objective goals of customer service, setting service priorities.
Measuring the cost and performance of Logistics
Logistics cost analysis.
Costing principles of Logistics.
Logistics and final financial result.
Customer profitability analysis.
Product profitability analysis.
4. Week 4
Initial briefing and preparation of students for the 1η assignment.
Matching supply and demand





5. Week 5
Deviation in satisfaction time
Enhancing demand visibility
The sub-molecule of the supply chain
Demand management and planning
Collective planning, forecasting and replenishment of stocks
Creating a resilient supply chain
6. Week 6
Product “push” and demand “pull”
The Japanese philosophy
Flexible supply chain
The bases of flexibility
Strategic order satisfaction time management
Competition based on time
The concept of order satisfaction time
Distribution channel management
11
7. Week 7






8. Week 8➢

Reduction of logistics satisfaction time
The synchronised supply chain
The extended enterprise and the virtual supply chain
The role of information in the virtual supply chain
Foundations for synchronisation
Quick response logistics
Rapid response production strategies
Logistics system dynamics
Complexity & management of global distribution channels
The sources of complexity in the supply chain
The trend towards globalisation in the supply chain
Ensuring visibility in global distribution networks
Financing global supply chains
Global logistics organization
The future of global supply
9. Week 9➢ Risk management in the supply chain

Why are supply chains more vulnerable?
Understanding the risks in the supply chain
Risk management in the supply chain
Achieving supply chain resilience
Week 10 Entering the era of network competition
The new organisational model
Cooperation and trust in the supply chain
Reducing costs through cooperation
Co-competition – cooperation with competitors
Managing the supply chain as a network
From 3PL to 4PL logistics services
Final briefing and preparation of students for the 1η assignment.
Week 11
➢ Overcoming barriers to supply chain integration

Creating a vision for logistics
The problems with conventional organisational structures
Development of the logistics organisation
Logistics as a vehicle for change
Benchmarking
Week 12 Creating a sustainable supply chain & the supply chain of the future
The three pillars of sustainable development
Global warming and the supply chain
Reducing transport intensity in the supply chain
11
Emerging major global trends
Shift of the centres of gravity
Seeking structural flexibility
Week 13 Lesson review and revision
11

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